Andrew Jackson
Derby
Summary
I have worked within the Electricity Distribution Industry for 17 years. Having held positions of various roles throughout the business has given me a strong background in customer service and team leadership. I have a proven ability to maintain accurate data and adapt to challenging conditions.
Overview
32
32
years of professional experience
4023
4023
years of post-secondary education
Work history
PSR Team Leader
National Grid
Derby, Derbyshire
2009.07 - Current
- Conduct regular performance reviews to identify areas of improvement for each team member.
- Increase team cohesion by implementing regular feedback sessions.
- Prioritise tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinate daily tasks, ensuring smooth workflow within the team.
- Encourage open communication, fostering a positive work culture.
- Train staff to resolve complaints appropriately to maintain customer satisfaction.
- Professionally handle difficult customer complaints and objections to maintain first-class customer service standards.
Kitchen manager
Whitbread PLC
St Albans, Hertfordshire
1994.04 - 2002.06
- Manage daily kitchen operations efficiently whilst maintaining high quality standards.
- Implement waste reduction measures resulting in cost savings and environmental benefits.
- Organise staff rotas to ensure adequate coverage during all operating hours.
- Train new colleagues on kitchen procedures, ensuring seamless integration into the team.
- Collaborat with front-of-house team to ensure smooth service during peak hours.
Education
8 GCSE passes -
Verulam School
St Albans, Hertfordshire 1986.09 - 1991.06
NVQ Level 2 - Contact Center Operations
City and Guilds
NVQ Level 2 - Team Leadering
EDI
Skills
- Good communication skills, both written and verbally
- Time management
- Working as part of a team and on my own initiative
- Ability to perform under pressure
- Knowledge of NGED systems and programs
Affiliations
- Traveling
- Cooking
- Brewing
- Watching live music
- Reading
- Playing Padel
Timeline
PSR Team Leader
National Grid
2009.07 - Current
Kitchen manager
Whitbread PLC
1994.04 - 2002.06
8 GCSE passes -
Verulam School
1986.09 - 1991.06
NVQ Level 2 - Contact Center Operations
City and Guilds
NVQ Level 2 - Team Leadering
EDI