Andrew Jackaman
Newcastle-under-Lyme,Staffordshire
Summary
During my time at Lila, I started as Desk Based sales advisor, between December 2022 until June 2023. I acheived 319 sales, this averages 51.3 sales per month. Whilst on the desk team I helped to train new members of staff and used my negotiation skills to ensure sales were completed effiecently.
I then took the opurtunity to move on to Lila connect Venue/Events. Here I co ordinated and motivated the team to ensure sales, I would always ensure great customer service at all times. This role includes booking venues and negotiating the price whilst working within a budget. In this role i would be sending daily/weekly/monthly insights into what we would acheive. I would also send end of the day reports to my manager, with insights of the day. This would also accumulate into what our month looked like. In this time in 12 months we acheived over 200 sales.
In June 2024 I moved into the field sales team which entailed door to door sales, this is my current position in Lila Connect. In this role I have acheived my monthly target every month. I help with training of new Field team members by teaching them best practice and how to deliver great customer service. While training my colleagues I have reinforced the Lila policies and procedures. Through my hardwork and support of the team I was awarded with Employee of the month for the month of July.
Since joining Lila connect in December 2022 I have shown adapability and flexability towards changing job roles and expanding my skill set.
Overview
17
17
years of professional experience
Work history
Field Sales
Lightspeed Broadband
Newcastle-under-Lyme, Staffordshire
2025.06 - Current
- Assessed customer needs to suggest suitable products.
- Maintained a professional demeanour whilst dealing with challenging situations.
- Improved customer understanding with detailed product demonstrations.
- Conducted market research to identify new prospects within assigned territory.
- Managed time efficiently to maximise number of daily visits.
- Provided excellent customer service, leading to referrals from satisfied customers.
- Walked long distances during door-to-door outreach, demonstrating commitment and endurance.
Field Sales Manager
Lila Connect
Stoke-on-trent, Stoke-on-Trent
2025.11 - 2026.04
- Developed quarterly sales plans, leading to better predictability of revenue streams.
- Achieved market penetration with effective territory management strategies.
- Encouraged adoption of digital tools within the team enhancing efficiency during field visits.
- Conducted competitor analysis to inform strategic planning decisions.
- Maintained industry knowledge through continuous learning and networking events.
Broadband Sales Advisor
Lila Connect
Stoke-on-Trent
2022.12 - 2024.11
- Since starting for Lila I have undertaken different roles in the company all sales including Desk sales, Venue sales and currently Field sales
- This entails selling full fibre broadband.
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced shopping experience.
- Established rapport with potential buyers to foster repeat business.
- Increased sales through effective negotiation and persuasion techniques.
Sales Progressor
Strike Estate Agents
Newcastle-under-Lyme
2022.02 - 2022.12
- To set up viewing appointments, and also refer them to our financial services team by selling the benefits of using us above everyone else
- Also my role enables me to sell the benefits of selling your property through Strike
- Expedited property sales by effectively liaising with solicitors, estate agents, and buyers.
- Liaised closely with surveyors for accurate property valuations.
Sales Executive
Pinkstones
Stoke-on-Trent
2018.04 - 2022.02
- Selling Used and new cars in Stoke on trent, my job also involves selling products such as GAP insurance and talking to customers face to face
- I have also been trained to specialise in Motability sales.
- Increased customer engagement by delivering high-quality product demonstrations.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Established strong relationships with key industry players to expand business reach.
- Identified new business opportunities that enhanced growth potential of the company.
Sales Assistant
BSkyB
Stafford
2015.02 - 2018.03
- My job is to sell as many Sky products as possible with 3 main KPI's of Tv Standalone broadband and Upgrades by way of interuption selling in a shopping centre
- It is a customer facing role with plenty of interaction with the general public
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
Assistant Manager
Gala Coral
Stoke-on-Trent
2012.01 - 2012.01
- My duties included taking full responsibility for all betting activities within the store working to legislation
- Customer service was a priority and meeting customer expectations in a timely manner was a day to day procedure
- All cash handling and store opening duties were my responsibility as well as covering shifts over various working hours.
- Improved customer service by implementing new procedures and protocols.
Warehouse Operative
Co-operative
Stoke-on-Trent
2009.01 - 2011.01
- Gained my NVQ level 2 in Warehousing by working to a high standard and meeting company requirements
- I showed an ability to work in a fast paced environment where speed and accuracy is required at all time.
Education
GCSEs - School
Mitchell High School
Stoke-on-Trent 9 1999 - 5 2004
Skills
- Cold Calling (1 year)
- Prospecting
- Effective communicator at all levels with a pleasant disposition Proven experience of working alone as well as within a team Flexibility of working hours and availability Good decision making skills, working under pressure Enthusiastic and committed to all tasks undertaken Proficient user of Microsoft word, Excel and data entry
- Product knowledge
- Customer engagement
- Negotiation techniques
- Social media selling
- Effective communication
- Time management
- Client retention strategies
- Persuasive speaking
- Competitor awareness
- Upselling techniques
- Sales reporting
- Field sales experience
- Resolving customer objections
- Proactive approach
- Lead generation
- Maintaining client relationships
- Price quotation
- Sales training
- Sales techniques
Timeline
Field Sales Manager
Lila Connect
2025.11 - 2026.04
Field Sales
Lightspeed Broadband
2025.06 - Current
Broadband Sales Advisor
Lila Connect
2022.12 - 2024.11
Sales Progressor
Strike Estate Agents
2022.02 - 2022.12
Sales Executive
Pinkstones
2018.04 - 2022.02
Sales Assistant
BSkyB
2015.02 - 2018.03
Assistant Manager
Gala Coral
2012.01 - 2012.01
Warehouse Operative
Co-operative
2009.01 - 2011.01
GCSEs - School
Mitchell High School
9 1999 - 5 2004