Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic
Andrew Impey

Andrew Impey

West Devon,UK

Summary

Accomplished Sales Manager/General Manager bringing over 15 years of Leisure industry expertise with specialisation in Management. Proven track record of sales and margins. Seasoned leader. Collaborative team player and expert communicator able to develop productive relationships with internal staff and the public to provide exceptional customer experiences

Overview

15
15
years of professional experience
1984
1984
years of post-secondary education

Work history

Sales Manager

Parkdean Resorts
Looe, Cornwall
03.2025 - Current

Sales Manager/Interim General Manager

John Fowler Holidays LTD
Looe, England
03.2018 - 02.2025
  • Created sales, generating opportunities by planning, managing new leads improving bottom line by 30%
  • Supported, controlled, directed all departments as interim GM ensuring Holidaymakers also received exceptional customer satisfaction & experience
  • Drove revenue, profit margins through exceptional customer service by 10%
  • Implemented Owner services department, creating revenue increase by 50%
  • Created + Designed John Fowler's own Named Holiday Homes + display banners & buntings.
  • Managed key accounts, resulting in consistent revenue generation.

Branch Manager

Betfred
Northampton, England
06.2015 - 12.2017
  • Consistently increased sales developing key customer relationships
  • Built strong rapport with new + existing clients to better serve financial needs, promote branch loyalty
  • Maximised branch revenue by optimising daily operations
  • Planned, executed promotional events
  • Mentored staff to increase sales success, customer relationships and productivity

CRM (customer Relations Manager)

Policy Expert
Milton Keynes, England
04.2014 - 04.2015
  • Utilised practical communications skills to maintain, build positive client relationships
  • Customised products meeting user specifications improving customer experience
  • Utilised effective up selling techniques to increase customer interest
  • Offered thorough support knowledge aiding team assignments and deliverables

Sales Executive

Pure Leisure Group
Billing Aquadrome, England
03.2010 - 03.2014
  • Drove initial sales by converting prospects to customers
  • Consistently accomplished profit margins
  • Addressed customer inquiries, concerns to facilitate decision-making, minimising anxiety or hesitation
  • Communicated effectively with customers, determining needs, providing recommendations and up selling services

Education

Team Leader/Supervisor LVL 3 - Team Leadership

AVR Training
National

A-Levels - Math, English, Art

Roade Comprehensive
Northampton, Northamptonshire

Skills

  • Resolution-oriented
  • Conflict Resolution
  • Product knowledge
  • Time management efficiency
  • Sales results
  • Microsoft Office Suite
  • People development
  • Resourcefulness
  • Resource optimisation
  • Cultural awareness
  • Effective communication

Affiliations

  • F1. Motorcycle touring. All Equine disciplines. Solar systems, Planet + Environment

Accomplishments

    2019 Most improved sales Department

    2020 Sales Team of the year

    2022 Sales Team of the year

References

References available upon request.

Timeline

Sales Manager

Parkdean Resorts
03.2025 - Current

Sales Manager/Interim General Manager

John Fowler Holidays LTD
03.2018 - 02.2025

Branch Manager

Betfred
06.2015 - 12.2017

CRM (customer Relations Manager)

Policy Expert
04.2014 - 04.2015

Sales Executive

Pure Leisure Group
03.2010 - 03.2014

Team Leader/Supervisor LVL 3 - Team Leadership

AVR Training

A-Levels - Math, English, Art

Roade Comprehensive

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Andrew Impey