Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Andrew Humphrey

Andrew Humphrey

Reading,Berkshire

Summary

A dedicated professional with expertise in client handling and a strong proficiency in the Microsoft 365 suite. Demonstrates a deep understanding of SLAs and excels in customer education and onboarding, supported by knowledge of VoIP technologies. Skilled in data entry, risk assessment techniques, and documentation reviewing, with a focus on process improvement insight. Advocates for change through empathy and understanding, utilising positive reinforcement to enhance numeracy and apply diverse learning styles. Proficient in Jira for effective multitasking and training development, aiming to drive interactive teaching and learning experiences.


Offering strong analytical and problem-solving skills, combined with ability to communicate effectively and work collaboratively within team. Knowledgeable about project management principles and customer service practices, ensuring client satisfaction and project success. Ready to use and develop skills in data analysis, stakeholder engagement, and strategic planning.

Overview

19
19
years of professional experience

Work History

Associate Consultant

Wipro/Servaada
Reading, Berkshire
02.2024 - Current
  • Collaborated with cross-functional teams, fostering a collaborative work environment.
  • Streamlined operational procedures with strategic planning and implementation.
  • Optimised workflow processes by identifying inefficiencies and implementing corrective measures.
  • Provided 1 to 1 and group training which lead to statistical improvements in customer experience.
  • Identified and suggested solutions to mitigate potential risks.

Webstore Administrator

Jack Wolfskin
Vienna, Austria
04.2023 - 02.2024
  • Administration and development of the Woocommerce webstore
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Improved record keeping system with attention to detail and thoroughness.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.

Product Data Team Leader/Project Manager

MRM/McCann
London
03.2012 - 08.2021
  • Enhanced data quality by implementing strict validation checks and protocols.
  • Facilitated open communication channels for clear and efficient information flow.
  • Conducted extensive research on latest industry trends, keeping the team up-to-date.
  • Maintained high standards of data integrity through rigorous audits.
  • Managed risk assessments on all data-related activities, minimising potential threats.
  • Mentored junior analysts, fostering their professional development.
  • Streamlined data collection process for improved efficiency.
  • Encouraged proactive problem resolution, enhancing team performance.

NVQ Assessor

M2 Training Ltd
Hertfordshire
07.2006 - 02.2012
  • Managed large projects (up to 150 candidates) involving a team of assessors
  • Collaborated closely with employers to align training with industry requirements, enhancing employability prospects for students.
  • Reviewed qualifications periodically, ensuring curriculum remains current and applicable to the job market trends.
  • Provided ongoing support to learners throughout their NVQ journey, promoting high success rates.
  • Undertook comprehensive training sessions to improve assessors' knowledge and skills.
  • Streamlined assessment process to ensure timely completion of courses.
  • Collaborated with colleagues for efficient programme development and delivery.
  • Maintained compliance with all relevant NVQ standards through meticulous record keeping and documentation.
  • Prepared detailed reports, ensuring accurate learner progress tracking.
  • Delivered constructive criticism whilst respecting individual learning styles.
  • Assessed individual learner needs to deliver personalised guidance and tutoring.
  • Coordinated effectively with other tutors for a unified approach towards education delivery.

Education

PTTLS - Teaching

Hertfordshire College
Hertford, Hertfordshire

A1 ASSESSOR AWARD - Teaching

Hertfordshire College
Hertford, Hertfordshire

NVQ Level 3 - Information Technology

Wiltshire College - Chippenham
Chippenham, Wiltshire

NVQ Level 2 - Information Technology

Wiltshire College - Chippenham
Chippenham, Wiltshire

Advanced GNVQ - Information Technology

Wiltshire College - Chippenham
Chippenham, Wiltshire

GCSEs - 7 GCSEs C or Above

Cove Senior School
Farnborough, Hampshire

Skills

  • Client Handling
  • Microsft 365 suite
  • Understanding of slas
  • Customer education and onboarding
  • Knowledge of voip technologies
  • Data entry proficiency
  • Positive reinforcement usage
  • Numeracy enhancement
  • Learning styles application
  • Training and Development
  • Interactive teaching/learning
  • Proficiency in jira
  • Risk assessment techniques
  • Documentation reviewing
  • Change advocacy
  • Multitasking efficiency
  • Process improvement insight
  • Empathy and understanding

Affiliations

  • Cinema
  • Creative Outlets
  • Writing
  • Puzzles
  • Games

Accomplishments

Several recognition awards, award by both my Manager and team members.

Languages

English
Native
German
Beginner (A1)

References

References available upon request.

Timeline

Associate Consultant

Wipro/Servaada
02.2024 - Current

Webstore Administrator

Jack Wolfskin
04.2023 - 02.2024

Product Data Team Leader/Project Manager

MRM/McCann
03.2012 - 08.2021

NVQ Assessor

M2 Training Ltd
07.2006 - 02.2012

PTTLS - Teaching

Hertfordshire College

A1 ASSESSOR AWARD - Teaching

Hertfordshire College

NVQ Level 3 - Information Technology

Wiltshire College - Chippenham

NVQ Level 2 - Information Technology

Wiltshire College - Chippenham

Advanced GNVQ - Information Technology

Wiltshire College - Chippenham

GCSEs - 7 GCSEs C or Above

Cove Senior School

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