ANDREW HOANG
London
Summary
Results-driven Amazon Operations Specialist with over three years of experience in fast-paced environments. Demonstrated expertise in managing dock and flow operations, providing comprehensive insights into operational efficiency. As a peer trainer, adept at enhancing team performance through effective skill development and support. Committed to leveraging operational knowledge to drive continuous improvement and foster employee growth.
Overview
8
8
years of professional experience
Work History
Proxy Team Lead (Dock)
Amazon
Dartford
08.2021 - Current
- Effectively managed and coordinated a dock team, assigning tasks, and ensuring a consistent workflow to support inbound departments and achieve daily process plan objectives.
- Team Motivation and Performance: Motivated and coached team members to consistently exceed performance expectations, resulting in quantifiable achievement, e.g., a 20% increase in productivity.
- Adaptable and Resilient: Demonstrated exceptional ability to adapt to changing operational requirements, and quickly resolve unexpected issues, minimizing downtime, and maintaining workflow efficiency.
- Physical Endurance and Stamina: Proven track record of successfully handling high-volume, physically demanding tasks in a fast-paced environment.
Proxy Flow Lead (Inbound)
Amazon
Dartford
08.2021 - Current
- Collaborated effectively with inbound operations managers, area managers, and team leads to ensure a smooth and uninterrupted workflow throughout the building, minimizing bottlenecks, and maximizing efficiency.
- Operational Planning and Coordination: Collaborated closely with the operations manager to develop and implement daily shift plans, ensuring efficient resource allocation, and optimized productivity.
- Decision-Making Authority: Demonstrated effective decision-making skills by independently addressing operational changes and making critical decisions in the absence of the operations manager.
- Performance Monitoring and Analysis: Utilized FCLM to track and analyze shift plan targets and performance, identifying areas for improvement, and implementing corrective actions.
- Operational Oversight: Maintained constant oversight of all floors, proactively identifying and addressing operational issues, such as jams, to ensure a smooth workflow.
Dock Clerk
Amazon
Dartford
08.2021 - Current
- Effectively coordinated and managed daily scheduled appointments, ensuring timely and efficient delivery of goods
- Maintained strong communication with carriers, corporate transportation, and inbound management teams to facilitate smooth operations
- Inventory Management and Scheduling: Accurately scheduled incoming shipments and appointments, ensuring efficient product processing and adherence to FIFO principles
- Prioritization and Risk Management: Employed Skynet to prioritize trailer processing based on SBD risk, optimizing workflow and minimizing potential delays
- Issue Resolution: Proactively addressed and resolved inquiries and delivery-related issues
- Interdepartmental Coordination: Maintained strong communication with Gatehouse to facilitate timely and efficient entry of scheduled deliveries into the yard
- Data Accuracy and Integrity: Ensured the accuracy and completeness of incoming unit information within the Dock file, maintaining data integrity throughout the day
Amnesty Responder
Amazon
Dartford
08.2021 - Current
- Maintained effective communication with inbound, outbound departments, and RME to ensure the robotics floors remained operational, safe, and clean throughout the shift, minimizing unplanned maintenance and downtime
- Technical Troubleshooting: Successfully diagnosed and resolved issues with disabled and malfunctioning drives, minimizing downtime and maintaining operational efficiency
- Operational Incident Response: Promptly responded to and addressed operational incidents such as jams, spillages, faults, and obstructions on the AR floor, ensuring a safe and productive working environment
- Employee Training and Development: Provided training and guidance to new amnesty responders, enhancing their skills and knowledge of AR floor operations
Junior Bookkeeper Intern
Ultimate Holding
Surrey
12.2020 - 08.2021
- Able to work in a fast pace environment and to finish task/projects on time
- Developed confident communication skills with people from all levels and backgrounds
- Gained solid working skills using MS Office & Proven ability to learn new software (Sage50)
- Attention to details and organized when Inputting, maintaining, and producing financial records and reports
Customer Service Assistance
Wilko
Thamesmead
12.2016 - 01.2021
- Providing the best customer service to customers
- Having genuine care for all customers and provided up-to-date advice on products whilst also establishing their needs
- Flexible during busy seasons and worked extra hours to meet business needs
- Going the extra mile to help solve any customers enquiries or problems
Education
BSc - Mathematical of science (Level 5 Certificate)
University Of Portsmouth
01.2016
ICT (Merit),Mathematics (C), Business (Distinction) -
Bexley Business Academy
Skills
- Work assignment delegation
- Performance monitoring
- Task delegation
- Workplace safety
- Workflow management
- Quality control
- Transferable skills
- Problem Solving
- Coaching and mentoring
Languages
English
First Language
Chinese (Cantonese)
Intermediate (B1)
B1
Timeline
Proxy Team Lead (Dock)
Amazon
08.2021 - Current
Proxy Flow Lead (Inbound)
Amazon
08.2021 - Current
Dock Clerk
Amazon
08.2021 - Current
Amnesty Responder
Amazon
08.2021 - Current
Junior Bookkeeper Intern
Ultimate Holding
12.2020 - 08.2021
Customer Service Assistance
Wilko
12.2016 - 01.2021
BSc - Mathematical of science (Level 5 Certificate)
University Of Portsmouth
ICT (Merit),Mathematics (C), Business (Distinction) -
Bexley Business Academy