Hi, I’m
Andrew Hepworth
Winchester,Hampshire
Summary
Knowledgeable business owner with experience establishing business goals and objectives that provide organisational growth. Identifies and resolves process inefficiencies to boost productivity. Proven success in meeting financial targets through strong budget management.
Results-focused individual prioritising customer satisfaction. Excellent sales ability and communication skills. Proactive, opportunistic worker, driven to continuously exceed sales targets.
Overview
26
years of professional experience
Work history
Microbiological Supply CompanyWinchester, Hampshire
Director
05.2000 - Current
Job overview
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Applied digital marketing tactics to drive business growth and awareness.
- Devised and implemented new strategies in response to new trends and technologies.
- Maintained contact with customers throughout sales and pre-delivery process.
- Analysed industry and competitor trends to enhance sales strategy.
- Generated new leads and opportunities to maximise revenue.
- Negotiated and closed sales to secure profitable deals and contracts.
- Understood market conditions, responding to fluctuations impacting sales.
- Liaised with suppliers and product manufacturers to action customer feedback improvements.
- Sold range of goods, equipment, supplies and related services to various establishments.
Tech StationToddington, Central Bedfordshire
Sole Trader
01.1998 - 03.2000
Job overview
- Uncovered cost-effective opportunities to drive sales to meet store targets.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Applied digital marketing tactics to drive business growth and awareness.
- Devised and implemented new strategies in response to new trends and technologies.
- Performed regular upgrades to keep systems updated and in good working order.
- Set up and installed new hardware and software systems to customer requirements.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Managed security options and software in computers to maintain privacy and protection from attacks.
- Assessed performance of operating systems, software and hardware and addressed any problems observed.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
- Performed routine maintenance to prevent system outages and failures.
- Set up and maintained backup system for file servers and in-office desktop computers.
- Investigated cause of equipment damage or loss to determine overall liability for repairs or replacement.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Performed data sanitation of storage devices to properly destroy critical data and maintain company security.
- Monitored and managed repair parts inventory, promptly ordering low-stock items to maintain service efficiencies.
Education
University of LutonLuton
A-Levels from Business Studies
Central Bedfordshire CollegeDunstable
1st Diploma from Engineering
Harlington Upper SchoolDunstable
GCSEs
Skills
- Cash flow management
- Business growth strategies
- Supplier relationship management
- Strategic business planning
- Email marketing
- Business operations
- Customer relations
- Data collection and analysis
- Operations management
- Financial management
- Business analysis
- Customer service
- Sage proficient
- IT Support and Repairs
- Website Design
- Ecommerce management
Languages
English
Native
French
Beginner
German
Beginner
Timeline
Director
Microbiological Supply Company
05.2000 - Current
Sole Trader
Tech Station
01.1998 - 03.2000
University of Luton
A-Levels from Business Studies
Central Bedfordshire College
1st Diploma from Engineering
Harlington Upper School
GCSEs
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