Summary
Overview
Work history
Education
Skills
References
Timeline
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Andrew Harden

Chef
Bournemouth,Dorset

Summary

Focused Team Member with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Dealing with Customers from all around the world and respecting their different Cultures and Beliefs.

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organisation. Dedicated to food safety, customer service best practices and quality food service. Accomplished Member with 32-years in the Airline Industry.

Accomplished professional trained in safety procedures for the aviation industry. Effectively handles all types of situations and remains calm under pressure. Seeking a cabin crew member position to provide outstanding customer service to travellers. Reliable cabin crew professional with a wealth of expertise in the airline industry. Promotes a superb work ethic and a motivated, service-driven personality. Looking for an exciting role as a crew member with a UK airline carrier.

Enthusiastic Cabin Crew Member with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

32
32
years of professional experience

Work history

Chef

Delish
Bournemouth , Dorset
07.2023 - Current
  • Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
  • Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
  • Directed kitchen workflow to meet high-volume needs in busy restaurant environment.
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
  • Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
  • Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Monitored line work processes to ensure consistency in quality, quantity and presentation.
  • Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
  • Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
  • Communicated with servers and FOH staff to maintain efficient workflow and address special requests.
  • Curated seasonal menus to promote new business and encourage use of local vendors.]
  • Curated seasonal menus to promote new business and encourage use of local vendors.
  • Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
  • Minimised kitchen waste through effective recycling, composting and disposal systems.

Travel consultant

Hays Travel
Bournemouth, Dorset
10.2022 - 06.2023
  • Confirmed payment of deposits from clients before commencing with bookings.
  • Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
  • Informed clients about cancellation policy and associated penalties.
  • Prepared comprehensive travel itineraries using accessible formats for customers.
  • Accommodated client requests for customisations or modifications as best as possible.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Advised customers on visas and travel safety.
  • Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
  • Strived to reach set sales and revenue targets.
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Verified customer insurance and documentation ahead of travel for reduced risk.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Recommended hotel packages and initiatives to customers for increased business profits.

Police Counter officer

Dorset Police
Bournemouth , Dorset
11.2021 - 06.2022
  • Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Kept sensitive intelligence safe and secure from unauthorised access.
  • Advised local property, land and homeowners on appropriate crime prevention strategies.
  • take Statements from Victims and ensure passed to correct Police investigation Department.
  • ensure adhere to confidentiality and data protection .
  • working in a Team, assisting and helping each other with difficult situations.

Cabin crew member

British Airways
London Heathrow, Middlesex
08.2001 - 08.2020
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Maintained tidy area to support cleanliness and quality standards.
  • Administered first aid on passengers experiencing medical emergencies.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Promoted and sold duty-free goods to passengers.
  • Addressed questions and resolved issues and complaints.
  • Offered personalised assistance to pregnant, elderly and passengers with disabilities.
  • Maintained calmness and composure during emergency situations.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Prepared and submitted flight reports regarding issues or concerns to management.
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Served food and beverages to [Number] passengers per flight, consistently complying with airline health and safety standards.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.

Education

City & Guilds 706/1 706/2 for the Catering indust - Catering

Bournemouth and Poole College
Poole
09/1984 - 05/1987

O Levels -

The Purbeck School
Wareham
09/1981 - 05/1984

Skills

  • Customer Service exceeding there expectations
  • Working well in a Team
  • Using my Initiative
  • self Motivated
  • Positive Attitude
  • Confident
  • Honest
  • Flexible
  • Caring and Understanding
  • Anticipating Customers needs
  • Extensive time management
  • Working to high standards Constantly
  • Adhering to Company Standards and Procedures
  • Well Groomed
  • Reliable
  • Friendly & Approachable



References

References available upon request.

Timeline

Chef

Delish
07.2023 - Current

Travel consultant

Hays Travel
10.2022 - 06.2023

Police Counter officer

Dorset Police
11.2021 - 06.2022

Cabin crew member

British Airways
08.2001 - 08.2020

City & Guilds 706/1 706/2 for the Catering indust - Catering

Bournemouth and Poole College
09/1984 - 05/1987

O Levels -

The Purbeck School
09/1981 - 05/1984

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