Andrew Hannaford

As a Game Host I am responsible for:

• Building customer experiences as soon as they appear on-site, ensuring that I am creating a welcoming and friendly environment.
• Briefing customers on health and safety protocols and assist with accessibility accommodations.
• Working with colleagues to monitor and assist customers to have a continued positive experience.
• Cultivating customer relationships beyond the initial experience to encourage repeat visits and positive feedback on review sites.
• Taking bookings and customer payments using Point of Sale system.
• Maintain equipment and cleanliness standards between groups of customers.
• Answering phone bookings/queries with a positive and enthusiastic manner.

• Collaborating with a team of creatives to respond to gallery show 'British Art Show 9'.
• Developing and delivering sustained project.
• Leading and presenting ideas to a group of stakeholders with proposal of future development.
• Creating an audio piece designed to encourage general public to visit art galleries and advocating for more welcoming environments within art galleries.