Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Andrew Hannaford

Plymouth,Devon

Summary

Hello! I'm passionate about creating memorable and fun experiences for customers and working with the rest of my team to achieve this. With three years of experience in leisure, I am confident with managing customer experiences and attentive to queries or problems to exceed customer expectations.

Overview

3
3
years of professional experience

Work history

Game Host

Escapism Plymouth
Plymouth, Devon
2023.03 - Current

As a Game Host I am responsible for:

  • Building customer experiences as soon as they appear on-site, ensuring that I am creating a welcoming and friendly environment.
  • Briefing customers on health and safety protocols and assist with accessibility accommodations.
  • Working with colleagues to monitor and assist customers to have a continued positive experience.
  • Cultivating customer relationships beyond the initial experience to encourage repeat visits and positive feedback on review sites.
  • Taking bookings and customer payments using Point of Sale system.
  • Maintain equipment and cleanliness standards between groups of customers.
  • Answering phone bookings/queries with a positive and enthusiastic manner.

Alternative Audio Guide

Barbican Theatre, Rising Arts Agency
Plymouth, Devon
2022.11 - 2023.01
  • Collaborating with a team of creatives to respond to gallery show 'British Art Show 9'.
  • Developing and delivering sustained project.
  • Leading and presenting ideas to a group of stakeholders with proposal of future development.
  • Creating an audio piece designed to encourage general public to visit art galleries and advocating for more welcoming environments within art galleries.

Education

Foundation Diploma in Art and Design -

Arts University Plymouth
Plymouth

A-Levels -

John of Gaunt School
Trowbridge, Wiltshire

Bachelor of Arts - Fine Art

Arts University Plymouth
Plymouth
/2023 -

GCSEs -

John of Gaunt School
Trowbridge, Wiltshire

Skills

  • Customer-centred approach
  • Public Speaking
  • IT literate
  • Teamwork
  • Organization
  • Creative Problem Solving
  • Leadership and management
  • Calm under Pressure

Affiliations

  • Table Top Roleplaying Games
  • Live Action Roleplaying

References

Lauren Berry

Director at Escapism Plymouth

lauren@escapismplymouth.co.uk

Tilda Boyer

Agency Producer, Rising Arts Agency

tilda@rising.org.uk

Timeline

Game Host

Escapism Plymouth
2023.03 - Current

Alternative Audio Guide

Barbican Theatre, Rising Arts Agency
2022.11 - 2023.01

Bachelor of Arts - Fine Art

Arts University Plymouth
/2023 -

Foundation Diploma in Art and Design -

Arts University Plymouth

A-Levels -

John of Gaunt School

GCSEs -

John of Gaunt School
Andrew Hannaford