Summary
Overview
Work history
Education
Skills
Timeline
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Andrew Gilbert

Summary

I am an experienced Operator, adept at learning new roles quickly and adapting to changing demands while also having the ability to train and mentor new team members on the different roles of the job.

I am a reliable and resilient team player and a quick-learner, confident at following complex instructions in fast-paced environments.

Proactive and productive individual seeking opportunities to learn and develop new skills. I have developed a detail-orientated mindset and methodical approach to tasks to maintain a certain level of quality in the control room. I am looking to advance to a role that offers professional challenges utilizing interpersonal skills and problem-solving skills.

I am also very passionate about everything I do and always put 100% of my time and effort into doing it while always putting safety first.

Working here has helped me develop into a better person and operator who incorporates the overarching rules into everything I do to make sure everyone at work and all of our customers and stakeholders are as satisfied and safe as they can be.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Roc Operator and TRA

National Highways
South Mimms, Hertfordshire
10.2021 - Current
  • Consistently demonstrated best practices and conformance to company standards and safety regulations.
  • Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
  • Coached multiple new operators successfully who have then gone on and completed further roles in the ROC.
  • Practice and execute organisational values and principles to provide excellent customer experiences.
  • Responded to questions asked from members of the public and staff who needed it.
  • I have supported my Team manager when they have needed it, taking on some extra responsibility when needed.
  • Experienced in all roles of the ROC and can do them to a high standard.
  • Developed new skills based on the core values and overarching rules.
  • I was able to mature quickly due to the nature of the job and always put safety first.
  • Working here has helped my ability to adapt to different situations and work under pressure to a high standard.
  • Been a TRA for over a year, with a lot of experience of incident management, communication and problem solving with all emergency services and the staff in the room.
  • Facilitated effective communication with clear and concise briefings to all staff on that shift.
  • Delegated tasks to team members efficiently improving peoples productivity and knowledge of their role.
  • Analysed and resolved complex resource management issues for jobs that have needed it, i.e moving units to help cover or getting police to help out if needed

Bartender Waiter

The Napier Inn
Isle of Shelley, Kent
06.2018 - 11.2020
  • Provided outstanding customer experience, pairing all types of beverages to match menu selections and budgetary concerns.
  • Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
  • Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained bar stocks, replenishing daily as necessary.

Education

GCSEs - Business

Knole Academy
Sevenoaks
09.2016 - 07.2018

Skills

  • Safety compliance
  • Coaching and helping new and old staff
  • Good under pressure
  • Protecting information
  • Dedicated team player
  • Strong problem solver
  • Professional and mature

Timeline

Roc Operator and TRA

National Highways
10.2021 - Current

Bartender Waiter

The Napier Inn
06.2018 - 11.2020

GCSEs - Business

Knole Academy
09.2016 - 07.2018

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Andrew Gilbert