Andrew Gardiner
Stirling,Stirlingshire
Summary
Highly skilled professional with a strong ability to remain calm under pressure, demonstrating exceptional problem-solving and communication skills. Proven leadership and resourcefulness in various challenging situations. Committed to leveraging these strengths to achieve organisational goals and drive success.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
Work history
General manager
The Birds and Bees
Stirling
2024.04 - Current
- Trained new team members, enhanced service quality.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Managed daily operations for smooth restaurant functioning.
- Managing over 100 customers per day from around the world.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Streamlined staff rotas to optimise efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Restaurant general manager
The Inn at Torbrex
Stirling
2023.06 - 2024.04
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Trained team members to deliver exceptional customer service.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Managed staff rosters for optimal productivity and efficiency.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
Assistant restaurant manager
The Inn at Dollar / The Forager
Dollar, Clackmannanshire
2021.05 - 2023.04
- Enhanced dining experience with exceptional attention to detail.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Trained new starters, ensuring consistency in service delivery.
- Handled cash transactions accurately and responsibly.
- Maintained high standards of customer service by handling complaints professionally.
- Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
Customer Service Senior Associate
DST
Stirling
2017.10 - 2021.05
- Increased client satisfaction by handling financial inquiries proficiently.
- Provided training sessions to junior associates enhancing overall team performance.
- Resolved conflicts swiftly ensuring minimal disruption to regular operations.
- Collaborated effectively with team members to achieve shared objectives.
- Trained in areas such as data protection and financial crime prevention in order to ensure that integrity is maintained within the company.
- Responsible for checking the work of colleagues to ensure that standards of accuracy and financial integrity are maintained.
Education
Bachelor of Science - Computer Science
Glasgow Caledonian University
Glasgow 2011.09 - 2013.06
Interactive Media Creation
Glasgow Metropolitan College.
Glasgow 2009.06 - 2021.06
Intermediate 2 -
Wallace High School
Stirling 2003.06 - 2008.06
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Resourcefulness
Affiliations
- I am a keen footballer and regularly play at least once a week. This interest has further built upon the team work and interpersonal skills I pride myself on. Furthermore, I am a member of my local gym and like to ensure I keep on top of my fitness by regularly attending.
References
References available upon request.
Timeline
General manager
The Birds and Bees
2024.04 - Current
Restaurant general manager
The Inn at Torbrex
2023.06 - 2024.04
Assistant restaurant manager
The Inn at Dollar / The Forager
2021.05 - 2023.04
Customer Service Senior Associate
DST
2017.10 - 2021.05
Bachelor of Science - Computer Science
Glasgow Caledonian University
2011.09 - 2013.06
Interactive Media Creation
Glasgow Metropolitan College.
2009.06 - 2021.06
Intermediate 2 -
Wallace High School
2003.06 - 2008.06