Andrew Freeman
Darlington
Summary
Over 20 years of experience in the heating industry, including significant tenure at British Gas. Strong technical knowledge of products and installation processes, complemented by effective collaboration with HSA teams. Extensive field management experience provides insight into customer experiences during installations. Committed to achieving high levels of customer satisfaction through empathetic service delivery.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Field manager
Eco Approach
Beckenham, Bromley
08.2024 - Current
- Provided technical support to engineers in field operations.
- Conducted safety audits during and after installations.
- Resolved customer complaints to enhance service quality.
- Interviewed and inducted new engineers.
- Coached team members to elevate key performance indicators.
- Managed teams of up to 28 contractors and direct labour engineers in both Installations and Service and repair.
Filed Support Lead
British Gas
Stockport
03.2022 - 08.2024
- Provided support to CAT2 Service Partners at British Gas.
- Reviewed ASPs to verify accuracy in raising and coding processes.
- Assisted in reducing Failed In Days by raising correct ASPs and sourcing available labour.
- Analysed performance metrics and attended MBRs for performance review.
- Created packs and delivered them to partners during events and calls.
Gas & heating engineer
British Gas
Stockport
07.2015 - 03.2023
- Installations of gas boilers, natural gas and LPG hot water storage systems, full heating systems, as well as ASHP.
- Lead engineer duties, including covering for CDM
- Worked on Redcar Hydrogen trial, which involved property surveys.
- Assisted HSA's on joint visits for larger jobs.
Education
GCSEs -
Branksome
Darlington 09.1994 - 07.1999
Skills
- Communication skills
- Technical expertise
- Problem solving
- Relationship management
- Deadline orientation
- Product knowledge
Timeline
Field manager
Eco Approach
08.2024 - Current
Filed Support Lead
British Gas
03.2022 - 08.2024
Gas & heating engineer
British Gas
07.2015 - 03.2023
GCSEs -
Branksome
09.1994 - 07.1999