Andrew Fernando
Hatfield,UK
Summary
Experienced Server Support Engineer known for resolving complex technical issues and improving system performance. Skilled in troubleshooting, system maintenance, and delivering high-quality support. Achieved significant uptime improvements and streamlined server operations in previous roles.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Infrastructure Engineer
DMS Electronics Pvt (Ltd)
Colombo
02.2022 - 12.2022
- Company Overview: ( Srilankan Airline)
- Data center administration and management to ensure security and reliability of system
- Operated Windows and Linux machines to ensure high levels of security, reliability and performance
- Design and deployment of network systems, trunking protocols, VLANs, etc., was by Palo Alto and Cisco
- Made up maintenance schedules and used Nexus to perform vulnerability scans to ensure system security
- Submitted proposals to leadership and gained resources needed to direct IT projects
- Installed HPE ProLiant servers, virtualization products (VMware, Hyper-V) and backup products (Veritas) and optimized them
- Upgraded servers received Windows Server 2020, which made them more secure and more responsive in general
- ( Srilankan Airline)
Technical Lead
Green Engineers
Colombo
11.2021 - 01.2022
- Provided sophisticated fault management for telecom networks - delivering high levels of customer service
- Supported remotely and in-person, for high-end connectivity issues
Engineering Internship
Sri Lanka Telecom
Colombo
10.2019 - 01.2020
- Helped to build out network structures and install telecoms infrastructure such as ADSL
- Monitoring for downtime reduction and increase productivity
- As technical consultant, helped senior engineers solve ADSL and other network issues
Customer Assistant
Tesco Express
Hatfield
08.2023 - 01.2025
- Delivered excellent customer service, resolving queries and managing store operations efficiently
Crew Member
Burger King
South Mims
01.2023 - 08.2023
- Worked in fast-paced team environment, handling customer requests and ensuring timely service
Education
Master of Science - Electronics Engineering
University of Hertfordshire
Hatfield, Hertfordshire 01.2023 - 06.2024
BEng (Hons) - Electronics and Communication Engineering
University of Hertfordshire
Colombo, Srilanka 01.2019 - 12.2021
Skills
- Network & Security
- Optimization of networks
- Programming & Automation
- Analog/Digital Circuit Design
- System design
- Troubleshooting
- Configuration & Deployment
- Firmware optimization
- IT environment Optimization
- Performance Management
- VPN management
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Certification
HPE Server Management Foundations: Completed certifications in HPE InfoSight, UEFI ROM, iLO 5 Technical Training, and Server Management Tools and Applications
Network Security Fundamentals - PALOALTO
Timeline
Customer Assistant
Tesco Express
08.2023 - 01.2025
Crew Member
Burger King
01.2023 - 08.2023
Master of Science - Electronics Engineering
University of Hertfordshire
01.2023 - 06.2024
Assistant Infrastructure Engineer
DMS Electronics Pvt (Ltd)
02.2022 - 12.2022
Technical Lead
Green Engineers
11.2021 - 01.2022
Engineering Internship
Sri Lanka Telecom
10.2019 - 01.2020
BEng (Hons) - Electronics and Communication Engineering
University of Hertfordshire
01.2019 - 12.2021
HPE Server Management Foundations: Completed certifications in HPE InfoSight, UEFI ROM, iLO 5 Technical Training, and Server Management Tools and Applications
Network Security Fundamentals - PALOALTO
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