Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Andrew Fernando

Hatfield,UK

Summary

Experienced Server Support Engineer known for resolving complex technical issues and improving system performance. Skilled in troubleshooting, system maintenance, and delivering high-quality support. Achieved significant uptime improvements and streamlined server operations in previous roles.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Assistant Infrastructure Engineer

DMS Electronics Pvt (Ltd)
Colombo
02.2022 - 12.2022
  • Company Overview: ( Srilankan Airline)
  • Data center administration and management to ensure security and reliability of system
  • Operated Windows and Linux machines to ensure high levels of security, reliability and performance
  • Design and deployment of network systems, trunking protocols, VLANs, etc., was by Palo Alto and Cisco
  • Made up maintenance schedules and used Nexus to perform vulnerability scans to ensure system security
  • Submitted proposals to leadership and gained resources needed to direct IT projects
  • Installed HPE ProLiant servers, virtualization products (VMware, Hyper-V) and backup products (Veritas) and optimized them
  • Upgraded servers received Windows Server 2020, which made them more secure and more responsive in general
  • ( Srilankan Airline)

Technical Lead

Green Engineers
Colombo
11.2021 - 01.2022
  • Provided sophisticated fault management for telecom networks - delivering high levels of customer service
  • Supported remotely and in-person, for high-end connectivity issues

Engineering Internship

Sri Lanka Telecom
Colombo
10.2019 - 01.2020
  • Helped to build out network structures and install telecoms infrastructure such as ADSL
  • Monitoring for downtime reduction and increase productivity
  • As technical consultant, helped senior engineers solve ADSL and other network issues

Customer Assistant

Tesco Express
Hatfield
08.2023 - 01.2025
  • Delivered excellent customer service, resolving queries and managing store operations efficiently

Crew Member

Burger King
South Mims
01.2023 - 08.2023
  • Worked in fast-paced team environment, handling customer requests and ensuring timely service

Education

Master of Science - Electronics Engineering

University of Hertfordshire
Hatfield, Hertfordshire
01.2023 - 06.2024

BEng (Hons) - Electronics and Communication Engineering

University of Hertfordshire
Colombo, Srilanka
01.2019 - 12.2021

Skills

  • Network & Security
  • Optimization of networks
  • Programming & Automation
  • Analog/Digital Circuit Design
  • System design
  • Troubleshooting
  • Configuration & Deployment
  • Firmware optimization
  • IT environment Optimization
  • Performance Management
  • VPN management

Certification

HPE Server Management Foundations: Completed certifications in HPE InfoSight, UEFI ROM, iLO 5 Technical Training, and Server Management Tools and Applications

Network Security Fundamentals - PALOALTO

Timeline

Customer Assistant

Tesco Express
08.2023 - 01.2025

Crew Member

Burger King
01.2023 - 08.2023

Master of Science - Electronics Engineering

University of Hertfordshire
01.2023 - 06.2024

Assistant Infrastructure Engineer

DMS Electronics Pvt (Ltd)
02.2022 - 12.2022

Technical Lead

Green Engineers
11.2021 - 01.2022

Engineering Internship

Sri Lanka Telecom
10.2019 - 01.2020

BEng (Hons) - Electronics and Communication Engineering

University of Hertfordshire
01.2019 - 12.2021

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