Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
CustomerServiceRepresentative
Andrew Earthy

Andrew Earthy

Shoreham By Sea,West Sussex

Summary

I am an experienced professional with 27 years of dedicated service in the automotive industry, skilled in Team Management, Leadership, Sales, Customer service and Account Management. I started my career as a Parts Advisor when I was 17 and then moved in to Car Sales before starting my career in Mid - Senior Management. Throughout my career I have demonstrated a strong commitment to excellence, strategic leadership and a customer- centric approach. In my current role I have supervised and trained a team of 20 staff and generated considerable sales growth, taking the business from an annual turnover of 3.5 to 5.5 million in the last 3 years alone. I am now looking to progress to the next chapter and challenge in my career.

Overview

28
28
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Centre Manager

The Trade Parts Specialists (TPS) (Volkswagen UK)
Brighton & Hove, East Sussex
07.2013 - Current
  • Consistently met monthly Sales and KPI targets.
  • Maintained strong working relationships with colleagues and senior management.
  • Attended management meetings to develop new initiatives for the centre.
  • Supervised and trained staff to complete projects and tasks for the centre.
  • Set and managed budgets, controlling expenditure and keeping efficient use of resources.
  • Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
  • Conducted evaluations and data analysis to improve processes and growth of centre.
  • Answered queries and handled complaints to provide outstanding customer service.
  • Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
  • Analysed sales reports to identify trends and update strategies.

Centre Manager

Euro Car Parts
Littlehampton & Eastbourne, East & West Sussex
02.2010 - 07.2013
  • Consistently exceeded sales targets, training staff to successfully upsell to customers.
  • Managed a team of 15 staff, driving performance with strategies to exceed sales targets.
  • Identified and obtained new customers to ensure long term growth.
  • Produced results in line with KPI and sales targets.

Sales Manager

Euro Car Parts
Brighton, Brighton and Hove
06.2008 - 02.2010
  • Managed team of 6 sales staff, driving performance with motivational strategies to exceed sales targets.
  • Maintained regular contact and strong relationships with existing customers by providing excellent customer service.
  • Analysed sales reports to identify trends and update strategies.
  • Monitored sales team performance, providing effective training to help reach sales and margin targets.

Car Sales Executive

BMW Inchcape
Chelmsford, Essex
04.2005 - 05.2008
  • Built rapport with new and existing customers to boost customer retention.
  • Personalised customer service and tailored selling strategies to different customer types.
  • Engaged customers using up-to-date knowledge on products, accessories, prices, and key features.
  • Finalised sales administration accurately and promptly to meet company standards.

Parts Advisor

BMW (Inchcape)
Chelmsford, Essex
06.2002 - 04.2005
  • Advised external customers and Service department on prices of parts and accessories.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Handled high-volume parts, service and repair enquiries.
  • Built rapport with new and existing customers to boost customer satisfaction and retention.
  • Worked with other departments to achieve sales targets

Parts Advisor

Vauxhall (County Motor Works)
Chelmsford, Essex
07.2000 - 06.2002
  • Advised external customers and Service department on prices of parts and accessories.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Built rapport with new and existing customers to boost customer satisfaction and retention.
  • Worked with other departments to achieve sales targets

Parts Advisor

Volvo (Matthams)
Chelmsford, Essex
01.1997 - 07.2000
  • Mainly serving workshop and retail with their parts needs.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
  • Built rapport with new and existing customers to boost customer satisfaction

Education

GCSEs -

The Boswell's School
Chelmsford, Essex
09.1991 - 09.1996

Skills

  • Team Leadership
  • Business development
  • Customer Service
  • Sales expertise
  • Computer literacy
  • Problem-solving
  • Communication skills
  • KPI management

Affiliations

  • I am a father of two boys who enjoys keeping fit, paddle boarding and socialising

Certification

Level 3 Award in Mental Health - Workplace Fist Aider (RQF)

Health & Safety Officer Training - Leading Safely

Accredited BMW Parts and Sales Executive.

Accredited VWG TPS Centre Manager

Timeline

Centre Manager

The Trade Parts Specialists (TPS) (Volkswagen UK)
07.2013 - Current

Centre Manager

Euro Car Parts
02.2010 - 07.2013

Sales Manager

Euro Car Parts
06.2008 - 02.2010

Car Sales Executive

BMW Inchcape
04.2005 - 05.2008

Parts Advisor

BMW (Inchcape)
06.2002 - 04.2005

Parts Advisor

Vauxhall (County Motor Works)
07.2000 - 06.2002

Parts Advisor

Volvo (Matthams)
01.1997 - 07.2000

GCSEs -

The Boswell's School
09.1991 - 09.1996

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Andrew Earthy