Andrew Diamond
Chester,Cheshire
Summary
Highly skilled professional with expertise in oral and written communication, customer engagement, and computer literacy. Demonstrates exceptional time efficiency and resilience under pressure, ensuring safety consciousness in all tasks. Holds a UK Driving Licence and is committed to continuous improvement and excellence in every role undertaken.
Overview
46
46
years of professional experience
Work history
Blind Fitter
Self employed contracted to Hillarys Blinds
Chester, Cheshire
08.2022 - Current
- Provided expert advice on blinds, considering customer needs and expectations
- Processed sales, organised orders, set fitting day, and managed payments
- Ensured customer contentment by expertly fitting new blinds
- Serviced blinds within and beyond warranty, ensuring customer satisfaction
Shift Manager, Team Leader, operator
CF Fertillisers Ltd
Ince, Cheshire, Cheshire
08.1978 - 04.2022
- Resolved customer complaints promptly to maintain high service standards.
- Trained staff on product/plant knowledge, resulting in better customer interactions.
- Maintained a team-oriented atmosphere with open communication and quick conflict resolution.
- Estimated costs, generated reports, and maintained detailed records.
- Streamlined operations by implementing efficient work procedures.
- Reported key metrics to upper management for the business decision-making process.
- Coordinated activities for various manufacturing processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled chemicals and waste in line with COSHH regulations.
- Monitored health and safety measures for guaranteed compliance.
- Improved workplace safety to reduce accidents and near-misses.
- Analysed and improved manufacturing processes to cut costs.
- Updated staff on internal policy and procedure changes for continued compliance and standardisation.
- Motivated employees towards achieving production and safety targets.
Skills
- Oral and written communication
- Customer engagement
- Computer literacy
- Time efficiency
- Resilience under pressure
- Safety consciousness
- UK Driving Licence
Timeline
Blind Fitter
Self employed contracted to Hillarys Blinds
08.2022 - Current
Shift Manager, Team Leader, operator
CF Fertillisers Ltd
08.1978 - 04.2022
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