Andrew Cox
Warboys,Cambridgeshire
Summary
Seasoned sales professional with deep expertise in client relationship management and business development. Drive revenue growth and client satisfaction through strategic planning, innovative problem-solving, and cross-functional collaboration. Excel in building lasting partnerships and leading high-performing teams to achieve organisational goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Client director
Espria
Saint Ives, Cambridgeshire
01.2022 - Current
- Managed a diverse portfolio of clients, aligning technology solutions with organisation's goals to achieve valuable outcomes and help them remain efficient, secure, and compliant to their industry.
- Worked with multiple stakeholders at different positions within my customer base so that I can identify root needs, capture more sales opportunities, and expand on client/partner relationships.
- Encouraged open communication with internal team members to boost efficiency and drive greater customer service experiences.
- Conducted regular performance reviews to identify areas of improvement as well as building strategic technology roadmap with my clients.
- Worked with 3rd party vendors and internal solutions architects to identify relevant gaps and solutions for my clients.
- Oversaw demonstrable growth within my account base in terms of sales and service consumption as a result of the above.
Junior account manager
EACS
Saint Ives, Cambridgeshire
04.2019 - 01.2022
- Grew a relatively small customer base into a long standing and valued clients.
- Converted smaller leads and self driven prospects into tangible pipeline opportunities and sales.
- Developed detailed sales presentations to secure new client meetings.
- Worked closely with 3rd party vendors and suppliers to ensure delivery of relevant product/software sales.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Attended industry events, expanding professional network.
Business support executive
EACs
Saint Ives, Cambridgeshire
12.2013 - 04.2019
- Worked alongside Client Directors to manage customer issues, perform administration tasks, and quote renewal and basic products as required by the Client Director.
- Established efficient work environments by updating administrative systems such as 3rd party deal registrations and bids.
- Enhanced team communication with regular meetings and briefings.
- Collaborated with various departments for streamlined cross-functional operations and resolve issues.
- Maintained accurate records and documentation for reliable reference within CRM systems.
Education
Bachelor of Science - Computer gaming and animation technology
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2007 - 06.2010
A-Levels - English, History, Ethics
St Ivo School
Saint Ives, Cambridgeshire 09.2002 - 06.2004
GCSEs - 7x A-C, 3x D-E
St Ivo School
Saint Ives, Cambridgeshire 09.1999 - 06.2002
Skills
- Technical sales expertise
- CRM Software proficiency
- Client Relationship Management
- RFI and RFP processes
- Pipeline generation
- Business development strategies
Timeline
Client director
Espria
01.2022 - Current
Junior account manager
EACS
04.2019 - 01.2022
Business support executive
EACs
12.2013 - 04.2019
Bachelor of Science - Computer gaming and animation technology
Anglia Ruskin University
09.2007 - 06.2010
A-Levels - English, History, Ethics
St Ivo School
09.2002 - 06.2004
GCSEs - 7x A-C, 3x D-E
St Ivo School
09.1999 - 06.2002
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