Andrew Clews
Birmingham,BIR
Summary
Dynamic leader with a proven track record at Guardian Laboratories, adept in mentoring and workforce planning. Excelled in project management and client relationships, achieving high success rates in negotiations. Skilled in both human resources and quality assurance, consistently fostering organizational development and client satisfaction.
Overview
27
27
years of professional experience
Work History
Managing Director
Guardian Laboratories (midlands) LTD
02.2010 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Office Manager
Bunting Titanium
01.2005 - 02.2010
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
Assistant Store Manager
Jessops
09.2001 - 01.2005
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Sales Associate
Staples
05.1998 - 09.2001
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Collaborated with customers and asked questions to assess needs and budgets.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Education
Bachelor of Science - Computing And IT (Communications And Networking)
Open University
Milton Keynes, United Kingdom05-2019
Skills
- Mentoring and training
- Workforce planning
- Quality assurance
- Human resources
- Project management
- IT management
- Negotiation
- Public relations
- Client relationships
- Business administration
- Organizational development
- Data collection and analysis
Timeline
Managing Director
Guardian Laboratories (midlands) LTD
02.2010 - Current
Office Manager
Bunting Titanium
01.2005 - 02.2010
Assistant Store Manager
Jessops
09.2001 - 01.2005
Sales Associate
Staples
05.1998 - 09.2001
Bachelor of Science - Computing And IT (Communications And Networking)
Open University
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