Andrew Causon
Eastleigh,Hampshire
Summary
Driven General Area Manager with experience ensuring ongoing improvement of health and safety and customer service standards within assigned locations across the UK. Skilled at driving key performance indicators and sales to achieve budgeted goals. Reliable and able to thrive in high-volume, fast-paced environments. I am a hardworking professional with experience both in the aviation industry and within the hospitality industry. Energetic and well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
26
26
years of professional experience
Work history
AREA GENERAL MANAGER
EDINBURGH & INVERNESS AIRPORT
01.2020 - Current
- Responsible for operational and financial performance for multiple FBO locations for private, business, military, and ambulance flights across 4 Scottish Airports with a team of over 40 personnel
- Focusing on following key security protocols to ensure working within the governance of Edinburgh Airport and CAA regulations, whilst providing exceptional service to our clients
- Key Responsibilities:
- Negotiating contracts with stakeholders, vendors, and service providers with an objective to reduce costs
- Conducting continuous reviews of accounts, processes, and personnel to optimise and improve performance
- Planning resources to cover all operational requirements
- Initiated plans to improve customer relations, quality standards and service efficiency
- Ensure 100% safety and security within all areas of work
- Empower the team to meet our KPIs and SLAs continuously
- Implementing training and development programs for supervisors, trainers, and other employees
- Collaborating with key stakeholders across Signature and Edinburgh airport to negotiate terms for a new FBO and GA ramp to mobilise the growth plan for our Edinburgh Station.
GENERAL MANAGER
EDINBURGH & GLASGOW AIRPORT
01.2019 - 01.2020
- Responsible for overseeing the handling of private, business, military, and ambulance flight operations within Edinburgh Airport with a team of 19 personnel
- Focusing on following key security protocols to ensure working within the governance of Edinburgh Airport and CAA regulations, whilst providing exceptional service to our clients
- Key Responsibilities:
- Negotiating contracts with stakeholders, vendors, and service providers with an objective to reduce costs
- Conducting continuous reviews of accounts, processes and personnel to optimise and improve performance
- Planning resources to cover all operational requirements
- Initiated plans to improve customer relations, quality standards and service efficiency
- Ensure 100% safety and security within all areas of work
- Empower the team to meet our KPIs and SLAs continuously
- Implementing training and development programs for supervisors, trainers, and other employees
- Working with key stakeholders across Signature and Edinburgh airport to negotiate terms for a new FBO and GA ramp to mobilise the growth plan for our Edinburgh Station.
OPERATIONS OFFICER
GLASGOW AIRPORT
01.2014 - 01.2019
- Responsible for the handling of private, military and ambulance flights within Glasgow Airport and general and business aviation within the Signature team
- Focus on following key security protocols to ensure working within the governance of Glasgow Airport whilst providing appropriate service to the clients of Signature flight support
- Within this role I have also attained a Class 2 and Minibus licence
- Key Responsibilities:
- Flight planning and weather charting
- Management of bookings (general admin, catering requests, passenger/crew transport and accommodation requests)
- Leasing with airfield operations for slot approval, parking allocation and ensuring all appropriate security procedures are followed for passengers and luggage
- Fuelling of aircraft and managing fuel training within Glasgow operation (including quality assurance of team members)
- Maintenance of company vehicles including arranging servicing, MOT and airside clearance
BAR & RESTAURANT MANAGER
CALUM'S BAR, JOHNSTONE
01.2010 - 01.2014
- Within this role I oversaw the day-to-day running of a busy bar and restaurant including management of staff, book-keeping, liaising and negotiating with suppliers, marketing of business and dealing with general management issues
- This role allowed me to continue to enhance my managerial skills whilst also having previous knowledge of running the business appropriately for the owners.
RETAINED FIREFIGHTER, STRATHCLYDE FIRE & RESCUE, JOHNSTONE
01.2010 - 01.2013
- Running concurrently with my last managerial role I worked as a retained firefighter within the
- Renfrewshire area
- Within this role, I had to work within the community for the program to help educate the community and respond to incidents where the fire service is required to attend
- Fire safety, teamwork, and compliance with processes were all key to success in this role as the goal was to ensure all incidents attended were managed safely to reduce the risk of injury.
LICENSEE, WALLACE TAVERN
01.2008 - 01.2010
- Taking over the licence of this establishment saw an increase in my managerial responsibilities including staff payroll, supplier negotiation, leasing with the Licensing Board, general business accounts and HMRC
- Running my establishment gave me a different view of management and ways to make a business successful.
MANAGER
TRUST INN
01.2006 - 01.2008
- Within my first management role I managed the day to day running of a busy village bar and restaurant including management of staff, customer service, booking entertainment, stock management and general management of the business.
WITHIN THE BAR & RESTAURANT INDUSTRY
01.2002 - 01.2006
- Serving customers
- Housekeeping
- Cash handling
- Stock control
- Customer service.
APPRENTICE PARTS ADVISOR
INGRAMS
01.1998 - 01.2002
- Working within the garage after-sales department to ensure appropriate parts are available for the repair and maintenance of vehicles.
Education
Johnstone High School
1998
Skills
- Team Leadership
- Effective communication
- Problem-solving
- Emotional intelligence
- Teamwork
- Sales and negotiation
- Data analysis
- Financial acumen
- Deadline-oriented
- Relationship building
- Vendor relationships
- Organised and efficient
- Recruitment
- Human resources management
Timeline
AREA GENERAL MANAGER
EDINBURGH & INVERNESS AIRPORT
01.2020 - Current
GENERAL MANAGER
EDINBURGH & GLASGOW AIRPORT
01.2019 - 01.2020
OPERATIONS OFFICER
GLASGOW AIRPORT
01.2014 - 01.2019
BAR & RESTAURANT MANAGER
CALUM'S BAR, JOHNSTONE
01.2010 - 01.2014
RETAINED FIREFIGHTER, STRATHCLYDE FIRE & RESCUE, JOHNSTONE
01.2010 - 01.2013
LICENSEE, WALLACE TAVERN
01.2008 - 01.2010
MANAGER
TRUST INN
01.2006 - 01.2008
WITHIN THE BAR & RESTAURANT INDUSTRY
01.2002 - 01.2006
APPRENTICE PARTS ADVISOR
INGRAMS
01.1998 - 01.2002
Johnstone High School