Andrew Campbell

Joined Deloitte Digital in 2022 as a Business Analyst aligned to the Salesforce practice. Gained a broad range of experiences and knowledge working across various industries and high profile projects. Some notable roles include:

HMRC: May 2023 - Nov 2023

BA on large scale public sector digital transformation project focusing on increasing public awareness via the HMRC website of new trade regulation and policy in the UK following EU Exit.

Key Duties:

• Extensive documentation review and gap analysis
• Creation of relevant user stories
• Daily stand up with the Product & Analysis team, providing succinct updates to Product Owner
• Requirements gathering
• Creating and maintaining documentation on Confluence
• Working closely with development team, creating and handing over clear user stories .

Landsec: July 2022 - Nov 2022

Joined digital transformation team as BA focusing on implementing internal Salesforce system to improve internal communication and awareness of internal processes

Key Duties:

• Hosting product reviews during which client feedback would be collected and added to product backlog.
• Translated customer requirements into functional and technical user stories and acceptance criteria

Lego: April 2022 - July 2022

BA on small Salesforce team implementing new omni-channel customer support service focusing on increasing the options for customer contact and reducing support waiting time.

Key Duties:

• Reviewing existing client documentation and deciding how to display it in Salesforce programme.
• Ongoing regular contact with client to refine requirements.

Over two years experience as a personable and well-liked customer assistant aligned to Counters department.