Andrew Bone
Chigwell,Essex
Summary
I am a hard-working results-driven manager with proven organizational skills and a strong focus on achieving company goals through effective planning and prioritization.
I am a Focused Manager with an impressive track record in collaborative, cross-functional teamwork within high-pressure environments. I Adapt at project planning and managing multiple accounts simultaneously while driving sales growth and meeting business objectives. I am also dedicated to improving company sales goals and meeting business objectives.
Overview
15
15
years of professional experience
Work history
Collections Manager
DPD
Dagenham, London
2018.05 - Current
- Maintaining and developing current customers, increasing business and sales by acquiring extra volume from current customer from our competitors
- Acquiring new accounts through networking
- Developing relationships with new accounts
- Ensuring my own personal targets are met, service targets, sale targets and responsibilities
- Ensure company targets are met through training
- Ensure depot targets for Early Volume are achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
Deputy Manager
Stonegate Pub Company
Romford, Essex
2011.05 - 2018.05
- I helped grow business growth from £200,000 to £950,000 in 2 Years
- Networking local business to book events and hire the venue
- Conduct appraisals and produce development plans for team leader and team members; develop team members to team leader position
- Assist the general manager to train, coach mentor and motivate team members
- In the general managers absence, attend area meetings and feedback any relevant information to the management team and team members
- Deal with team member performance issues and escalate where appropriate
- Hold pre-session briefings as and when appropriate
- Take responsibility for own training
- Have knowledge and understanding of competitor activity and assist with implementing and driving promotions
- Understand the pub’s budget and manage expenditure accordingly
- Demonstrate good understanding of the P&L
- Lead by example to ensure that the highest possible levels of customer service are delivered by the team at all times
- Service and standards are implemented and adhered to by team.
Education
Level 3 Qualification - Public Services
Havering College
Havering, Essex2009-09
Skills
- Sales territory growth
- Customer service-focused
- Effective at interacting with clients
- Managing multiple client accounts
- Coordinating with other areas of the business
- Customer Relationship Management
Timeline
Collections Manager
DPD
2018.05 - Current
Deputy Manager
Stonegate Pub Company
2011.05 - 2018.05
Level 3 Qualification - Public Services
Havering College