Dedicated and organised Operations Manager and Technical Project Manager, effective leader with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
20
20
years of professional experience
37
37
Industry Leading projects delivered
1
1
Award winning project
Work history
Operations Manager
Icon Connect ltd
Letchworth, Hertfordshire
05.2018 - Current
Reports to Engineering Director with special responsibilities to the Main Board of directors
Chairperson of the Projects committee and to take minutes and actions
Appraise ops meetings of progress and financial status of all projects at each meeting
Enhance and improve all operational engineering department activities
Continue to develop all project management reporting tools and procedures
Manage all engineering associated departments; Autocad, Network, Logistics, internal support and Software
Responsible for engineering budget, both setting and managing
Working with finance manager and directors to achieve this
Ensure continued fiscal improvement on delivery of projects
Ensure projects brought in on time and on or below budget
Approve all over time requests
Manage resource requirements in conjunction with engineering departmental heads and advise Main Board of either under or over resourcing
Carry out 6 monthly appraisals of all direct reporting staff and ensure and oversee appraisals of all engineering staff.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Reduced costs and improved operations by analysing processes and customer feedback.
Analysed financial data to track and achieve budget targets.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Managed and motivated high-performing teams for successful KPI attainment.
Led overall direction, coordination and evaluation of department functions.
Adhered to employee relations processes while recruiting, retaining and developing staff.
Analysed operations data to identify process gaps and successfully implement change.
Senior Technical Project Manager
Icon Connect ltd
Letchworth , Hertfordshire
12.2015 - 05.2018
Per previous entry (Apr 06 - Jul 14) with additional Line Management duties and a greater number of active projects to manage.
Design Engineer | Project Manager
Cambridge Audio Visual
Cambridge, Cambridgeshire
10.2014 - 11.2015
Responsible for sales, design, costing, implementation and commissioning
Project Manager
The Hub Audio Visual
Cockfosters, Enfield
07.2014 - 10.2014
Project Manager
Icon Connect ltd
Letchworth Garden City, Hertfordshire
04.2006 - 07.2014
Financial accountability for projects - managing time and costs with the Engineering manager and Operations management and the finance department
Handover acceptance from sales department to engineer department,
Handover from PM to client
Handover from PM to service department
Resource Allocation - consulting the Planner and the Engineering manager
Equipment procurement
Site meetings - agree agenda, record minutes appropriately agree minutes distributed by others
Overall responsible for Variations To Contracts - handling any changes in scheme
Overall responsibility for documentation - CAD (block wiring, schematics), Rack Layout, Manuals, User Guides
Responsibility for the total design to be done in conjunction with the Engineering Managers
Risk assessments / Site safety - Ensuring compliance to the CDM regulations, Informing everyone of risks and PPE requirements, method statements, risk assessments and required site qualifications e.g
CSCS
Collating feedback on equipment used with engineering and Design
Training - overseeing staff progress and providing guidance and mentoring
Hardware Installation as and when project requires
Responsible for engineers (attendance, appearance, PPE, site safety, etc)
Certification of Copper and Fibre cabling, producing a report for User Guide
Assured project documentation followed internal quality standards.
Prepared project performance reports with statistics and newly researched information.
Delivered on projects' key objectives with agreed budgets, timelines and standards.
Documented appropriate project plans and controls in line with change lifecycle.
Acted as single point of contact for customers and internal stakeholders.
Built and nurtured professional relationships with wide range of stakeholders.
Adhered to project governance cadence and escalation routes.
Used project management tools and techniques for positive, successful outcomes.
Identified and deployed resources with individual responsibilities for project completion.
Managed workforce planning, compiling information for informed decision-making.
Supervised 5 direct reports with daily support, regular goal-setting and appraisals.
Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
Service Engineer
Lamba PLC
Dunstable, Central Bedfordshire
07.2005 - 03.2006
Product testing and evaluation
Dealing with all service enquires for the UK for: Stanton Magnetics, KRK Systems, Cerwin Vega, KAM, KAM KASE, Pickering
During my time with Lamba I have also worked on product shows for them: Plasa Earls Court 2005 -Stock and stand furniture transport to and from the venue
Building fully working audio workstations for Stanton Products; turntables, mixers and CD players.
Building a fully working live Final Scratch rig in conjunction with display screens.
Building and wiring a fully working demo wall for KRK studio monitors.
Building fully working audio workstations for KAM Products; turntables, mixers, amplifiers, microphones, radio microphones, PA and CD players
Building enclosed demonstration booth to demo KAM's latest lighting range.
Installed replacement parts and components within target timescales to minimise service delays.
Ordered parts and components to facilitate installation and service works, liaising with suppliers to ensure adherence to set timeframes.
Diagnosed faults in existing equipment, performing repairs and maintenance to ensure conformance with manufacturer's specifications.
Generated accurate paperwork and reports detailing repair, service and customer notes to maintain high quality documentation.
Maintained knowledge of updated changes in various equipment models.
Sales Assistant
Sound Control
Milton Keynes, Buckinghamshire
10.2003 - 05.2005
Engaging customers in the selling process and providing excellent customer service
Keeping myself thoroughly updated with all aspects of products Producing effective and visually attractive fully working product displays
Assuring all deliveries are checked and signed for and stocked in correctly
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Maintained impeccably high standards store presentation and hygiene through cleaning.
Fostered positive relationships with customers to enhance loyalty and retention.
Received and processed product returns.
Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Replenished floor stock and processed deliveries promptly.
Education
City & Guilds Sound Engineering Levels 1&2 - Audio Processing & Production
Bedford College
Bedford
09.2002 - 06.2003
Higher National Diploma - Management & Leadership Level 5
Chartered Management Institute
Cambridge
05.2021 -
Skills
Operational Management
Project Management
Process improvement strategies
Resource planning and allocation
Business process re-engineering
Freight and logistics expertise
Change management
Personable
Profit and loss analysis
Quality compliance procedures
Multidisciplinary collaboration
Solutions development
Project planning and development
Advanced problem solving
Systems Installation, Configuration and Upgrading
Microsoft 365 suite
Auto Desk AutoCAD
Autodesk Fusion 360
Lotus Cut (Lotus Laser Systems)
Microsoft Visio
Certification
Crestron Digital Media DMC-E Crestron Digital Media DMC-D Operator/Technician Training Seatel Antenna Systems
RACE National A Competition Licence 2013 to present