Andrew Biddle
Operations Manager
Fenstanton,Cambridgeshire
Summary
Dedicated and organised Operations Manager and Technical Project Manager, effective leader with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
20
20
years of professional experience
37
37
Industry Leading projects delivered
1
1
Award winning project
Work history
Operations Manager
Icon Connect ltd
Letchworth, Hertfordshire
05.2018 - Current
- Reports to Engineering Director with special responsibilities to the Main Board of directors
- Chairperson of the Projects committee and to take minutes and actions
- Appraise ops meetings of progress and financial status of all projects at each meeting
- Enhance and improve all operational engineering department activities
- Continue to develop all project management reporting tools and procedures
- Manage all engineering associated departments; Autocad, Network, Logistics, internal support and Software
- Responsible for engineering budget, both setting and managing
- Working with finance manager and directors to achieve this
- Ensure continued fiscal improvement on delivery of projects
- Ensure projects brought in on time and on or below budget
- Approve all over time requests
- Manage resource requirements in conjunction with engineering departmental heads and advise Main Board of either under or over resourcing
- Carry out 6 monthly appraisals of all direct reporting staff and ensure and oversee appraisals of all engineering staff.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Analysed financial data to track and achieve budget targets.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Managed and motivated high-performing teams for successful KPI attainment.
- Led overall direction, coordination and evaluation of department functions.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
- Analysed operations data to identify process gaps and successfully implement change.
Senior Technical Project Manager
Icon Connect ltd
Letchworth , Hertfordshire
12.2015 - 05.2018
- Per previous entry (Apr 06 - Jul 14) with additional Line Management duties and a greater number of active projects to manage.
Design Engineer | Project Manager
Cambridge Audio Visual
Cambridge, Cambridgeshire
10.2014 - 11.2015
- Responsible for sales, design, costing, implementation and commissioning
Project Manager
The Hub Audio Visual
Cockfosters, Enfield
07.2014 - 10.2014
Project Manager
Icon Connect ltd
Letchworth Garden City, Hertfordshire
04.2006 - 07.2014
- Financial accountability for projects - managing time and costs with the Engineering manager and Operations management and the finance department
- Handover acceptance from sales department to engineer department,
- Handover from PM to client
- Handover from PM to service department
- Resource Allocation - consulting the Planner and the Engineering manager
- Equipment procurement
- Site meetings - agree agenda, record minutes appropriately agree minutes distributed by others
- Managing Contractor Liaison (3rd Party) - builders, carpenters, electricians, architect etc
- Managing Contractor Liaison (Subcontractors) - CCTV, Network, Satellite
- Overall responsible for Variations To Contracts - handling any changes in scheme
- Overall responsibility for documentation - CAD (block wiring, schematics), Rack Layout, Manuals, User Guides
- Responsibility for the total design to be done in conjunction with the Engineering Managers
- Risk assessments / Site safety - Ensuring compliance to the CDM regulations, Informing everyone of risks and PPE requirements, method statements, risk assessments and required site qualifications e.g
- CSCS
- Collating feedback on equipment used with engineering and Design
- Training - overseeing staff progress and providing guidance and mentoring
- Hardware Installation as and when project requires
- Responsible for engineers (attendance, appearance, PPE, site safety, etc)
- Certification of Copper and Fibre cabling, producing a report for User Guide
- Assured project documentation followed internal quality standards.
- Prepared project performance reports with statistics and newly researched information.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Documented appropriate project plans and controls in line with change lifecycle.
- Acted as single point of contact for customers and internal stakeholders.
- Built and nurtured professional relationships with wide range of stakeholders.
- Adhered to project governance cadence and escalation routes.
- Used project management tools and techniques for positive, successful outcomes.
- Identified and deployed resources with individual responsibilities for project completion.
- Managed workforce planning, compiling information for informed decision-making.
- Supervised 5 direct reports with daily support, regular goal-setting and appraisals.
- Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
Service Engineer
Lamba PLC
Dunstable, Central Bedfordshire
07.2005 - 03.2006
- Product testing and evaluation
- Dealing with all service enquires for the UK for: Stanton Magnetics, KRK Systems, Cerwin Vega, KAM, KAM KASE, Pickering
- During my time with Lamba I have also worked on product shows for them: Plasa Earls Court 2005 -Stock and stand furniture transport to and from the venue
- Building fully working audio workstations for Stanton Products; turntables, mixers and CD players.
- Building a fully working live Final Scratch rig in conjunction with display screens.
- Building and wiring a fully working demo wall for KRK studio monitors.
- Building fully working audio workstations for KAM Products; turntables, mixers, amplifiers, microphones, radio microphones, PA and CD players
- Building enclosed demonstration booth to demo KAM's latest lighting range.
- Installed replacement parts and components within target timescales to minimise service delays.
- Ordered parts and components to facilitate installation and service works, liaising with suppliers to ensure adherence to set timeframes.
- Diagnosed faults in existing equipment, performing repairs and maintenance to ensure conformance with manufacturer's specifications.
- Generated accurate paperwork and reports detailing repair, service and customer notes to maintain high quality documentation.
- Maintained knowledge of updated changes in various equipment models.
Sales Assistant
Sound Control
Milton Keynes, Buckinghamshire
10.2003 - 05.2005
- Engaging customers in the selling process and providing excellent customer service
- Keeping myself thoroughly updated with all aspects of products Producing effective and visually attractive fully working product displays
- Assuring all deliveries are checked and signed for and stocked in correctly
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Received and processed product returns.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly.
Education
City & Guilds Sound Engineering Levels 1&2 - Audio Processing & Production
Bedford College
Bedford 09.2002 - 06.2003
Higher National Diploma - Management & Leadership Level 5
Chartered Management Institute
Cambridge 05.2021 -
Skills
- Operational Management
- Project Management
- Process improvement strategies
- Resource planning and allocation
- Business process re-engineering
- Freight and logistics expertise
- Change management
- Personable
- Profit and loss analysis
- Quality compliance procedures
- Multidisciplinary collaboration
- Solutions development
- Project planning and development
- Advanced problem solving
- Systems Installation, Configuration and Upgrading
- Microsoft 365 suite
- Auto Desk AutoCAD
- Autodesk Fusion 360
- Lotus Cut (Lotus Laser Systems)
- Microsoft Visio
Certification
Crestron Digital Media DMC-E Crestron Digital Media DMC-D Operator/Technician Training Seatel Antenna Systems
RACE National A Competition Licence 2013 to present
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Interests
Motorsports, Snowboarding, Mechanical Engineering, Automation, Climbing.
Quote
Work begins when the fear of doing nothing at all finally trumps the terror of doing it badly.
Alain de Botton
Timeline
Higher National Diploma - Management & Leadership Level 5
Chartered Management Institute
05.2021 -
Operations Manager
Icon Connect ltd
05.2018 - Current
Senior Technical Project Manager
Icon Connect ltd
12.2015 - 05.2018
Design Engineer | Project Manager
Cambridge Audio Visual
10.2014 - 11.2015
Project Manager
The Hub Audio Visual
07.2014 - 10.2014
Project Manager
Icon Connect ltd
04.2006 - 07.2014
Service Engineer
Lamba PLC
07.2005 - 03.2006
Sales Assistant
Sound Control
10.2003 - 05.2005
City & Guilds Sound Engineering Levels 1&2 - Audio Processing & Production
Bedford College
09.2002 - 06.2003
Interests
Motorsports, Snowboarding, Mechanical Engineering, Automation, Climbing.
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