Andrew Bates
Holmfirth,West Yorkshire
Summary
Accomplished professional with extensive expertise in service quality assurance, client relationship management, and risk assessment and mitigation. Demonstrates exceptional project leadership and visionary thinking, ensuring adherence to profession-specific regulatory knowledge. Adept at communication proficiency, safety consciousness, and technical communication. Skilled in negotiation expertise and tactics, emotional intelligence, and professional networking. Proven ability in workflow planning, budgeting and fiscal reporting, change management, and commercial awareness. Effective communicator with resilience under pressure, adept at budgeting and forecasting, data analysis, performance reporting, and maintaining a positive attitude. Committed to upholding service quality standards through performance monitoring and relationship-building. Self-motivated with strong professional ethics and regulatory knowledge. Expert in conflict resolution with a focus on achieving organisational goals while fostering a collaborative work environment.
Overview
31
31
years of professional experience
Work history
Service Manager - Construction Operations
Sheffield City Council
Sheffield, South Yorkshire
01.2022 - Current
- Successfully improved repair response times and customer satisfaction rates by 20%, to 85%.
- Successfully managed reductions of a large volume of outstanding and overdue works.
- Responsibility for circa £10m repair and refurbishment budget, encompassing works to 40,000 social housing properties.
- Developed and updated internal guidelines.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Managed customer complaints for improved business reputation.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Fostered strong relationships with clients through excellent customer service skills.
- Led team meetings to set performance goals and review progress regularly.
- Streamlined service operations by enhancing team collaboration and communication.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Led and inspired team of 120 personnel to uphold brand standards and demonstrate professionalism.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Developed plans and strategies to promote continuous improvement.
Construction Manager
Kirklees Council
Huddersfield , West Yorkshire
01.2004 - 01.2022
- Drafted procedural statements and guidelines for company-wide use.
- Established clear budgets and cost controls strategies to meet objectives.
- Led and managed administrative staff to maintain smooth daily operations.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Reduced overhead costs through efficient resource allocation and budget management.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Created a collaborative work environment for positive team dynamics.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Represented organisations at seminars, conferences and business events.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Monitored health and safety measures for guaranteed compliance.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Generated Key Performance Indicator reporting to drive better performance.
Quantity Surveyor
Kirklees Council
Huddersfield , West Yorkshire
01.1996 - 01.2004
- Used specialised equipment to measure distances and heights, helping to create architectural drawings and develop construction projects.
- Recorded exact position of specific features, updating digital form with survey data.
- Developed presentations and proposals to inform stakeholders and to provide project details to potential clients.
- Liaised effectively with subcontractors, maintaining smooth workflow at all times.
- Collaborated with internal teams to verify project viability and improve cost-effectiveness.
- Attended development, pre-start and subcontract meetings.
- Processed pre-collected survey data to produce detailed technical documentation for use in planning activities.
- Addressed post-contract cost variances and change control processes.
- Conducted comprehensive cost analysis for resource allocation and project budgeting.
- Managed client relationships and requirements at contractual level.
- Assessed applications, valuations and cost reconciliations and drafted reports with findings.
- Ensured compliance with health and safety regulations during all stages of construction projects.
- Undertook regular site visits to assess progress against project milestones.
- Managed multiple construction projects, ensuring adherence to budget and timeline parameters.
- Maintained budget adherence with strict commercial and contract management.
- Coordinated with subcontractors to obtain quotes for specialised services.
- Handled disputes resolution processes efficiently, minimising disruption to projects.
- Evaluated bids from contractors and subcontractors to ensure value for money.
- Developed accurate pricing schedules, obtaining and reviewing quotes for work and services.
- Utilised estimating software to streamline and enhance estimate accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Property Surveyor
Kirklees Council
Huddersfield , West Yorkshire
11.1994 - 01.1996
- Operated, transported and maintained highly specialised measuring instruments in line with user manuals.
- Worked with clients and stakeholders to understand project requirements and specifications.
- Performed detailed site inspections to ensure construction adhered to project plans.
- Initiated and maintained robust relationships with contractors and suppliers for successful collaboration.
- Measured projects against specified requirements for precise results.
- Compiled comprehensive survey reports for informing key decision-making processes.
- Conducted cost analysis and estimation, providing accurate assessments for project planning.
- Demonstrated a deep understanding of health and safety regulations during site visits.
- Performed field calculations to complete assessments.
- Used specialised equipment to measure distances and heights, helping to create architectural drawings and develop construction projects.
- Monitored construction projects closely, guaranteeing adherence to planned designs.
- Managed multiple projects simultaneously under strict deadlines.
- Processed pre-collected survey data to produce detailed technical documentation for use in planning activities.
Education
MCIOB - Building & Construction
Chartered Institute of Building
LondonACIOB - Building & Construction
Chartered Institute of Building
LondonSkills
- Service quality assurance
- Client Relationship Management
- Risk assessment and mitigation
- Project leadership
- Negotiation expertise
- Emotional intelligence
- Workflow planning
- Financial budgeting, forecasting & reporting
- Commercial Awareness
- Effective communicator
- Resilience under pressure
- Data analysis
- Performance monitoring & reporting
- Professional ethics
- Conflict Resolution
Timeline
Service Manager - Construction Operations
Sheffield City Council
01.2022 - Current
Construction Manager
Kirklees Council
01.2004 - 01.2022
Quantity Surveyor
Kirklees Council
01.1996 - 01.2004
Property Surveyor
Kirklees Council
11.1994 - 01.1996
MCIOB - Building & Construction
Chartered Institute of Building
ACIOB - Building & Construction
Chartered Institute of Building
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