Andrew Baker
Customer Service Role
Nantwich,Cheshire
Summary
Dedicated professional with extensive expertise in food safety, route planning, and stock control. Proven track record in claims processing, customer service, and time management. Adept at problem solving, order accuracy, and conflict resolution. Skilled in kitchen maintenance, hygiene consciousness, and customer satisfaction orientation. Demonstrates patience under pressure and thorough knowledge of food safety regulations. Proficient in cash handling, guest service, and allergen awareness. Committed to maintaining high standards of hygiene and ensuring customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Multidrop Driver
Alliance Disposables
Crewe, Cheshire East
- Loaded and unloaded goods, maintaining product integrity at all times.
- Conducted thorough pre-drive checks, maximising safety on the road.
- Efficiently planned delivery routes for optimal time management.
- Maintained vehicle cleanliness for professional appearance.
- Ensured safe driving practices to prevent accidents or damage.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
Claims Handler
Kindertons
Crewe, Cheshire East
- Ensured customer satisfaction by promptly resolving claims disputes.
- Provided comprehensive training to junior staff members, enhancing overall team performance.
- Facilitated smooth workflow by coordinating tasks within the team effectively.
- Processed outstanding claims to reduce backlog and improve efficiency.
- Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
- Collaborated closely with underwriters to ensure accurate risk assessment on new policies.
Hospitality team member / Chef
Whitbread
Blackpool
- Took orders accurately reducing errors in meal preparation.
- Assisted colleagues during peak hours for smooth operations.
Sandwich artist
Subway
Nantwich, Cheshire East
06.2025 - Current
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
- Provided exceptional customer service which resulted in repeat business.
- Utilised time management skills to handle multiple orders simultaneously.
- Collaborated with other staff members efficiently to improve overall team performance.
Chef / Assistant Manager
Parogon
Nantwich, Cheshire East
11.2023 - 07.2025
- Ensured food safety standards by proper storage techniques.
- Delivered high-quality dishes to maintain restaurant reputation.
- Performed regular kitchen maintenance tasks for a well-organised workspace.
- Demonstrated proficiency in multiple cooking techniques resulting in diverse menu options.
Multidrop driver
Evri
Wrexham
01.2025 - 05.2025
- Efficiently planned delivery routes for optimal time management.
- Demonstrated problem-solving skills whilst dealing with delivery challenges.
- Managed time effectively to meet all delivery deadlines.
- Enhanced customer satisfaction by ensuring accurate and timely deliveries.
- Conducted thorough pre-drive checks, maximising safety on the road.
- Boosted efficiency with effective route planning strategies.
Warehouse manager
Undelivrd
Crewe, Cheshire East
08.2024 - 12.2024
- Improved accuracy of stock control with regular stocktakes and database updates.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Reduced order processing times by improving picking and packing methods.
- Ensured safe working conditions through routine equipment maintenance checks.
Education
Diploma of Higher Education - Performing Arts
Blackpool and The Fylde College
BlackpoolGCSEs -
Bispham High School
BlackpoolSkills
- Food safety
- Route planning
- Stock control
- Claims processing
- Customer service
- Time management
- Problem solving
- Order accuracy
- Conflict resolution
- Kitchen maintenance
- Hygiene consciousness
- Customer satisfaction orientation
- Patience under pressure
- Food safety regulations
- Cash handling
- Guest service
- Allergen awareness
Affiliations
- Gaming , Football , walking
Certification
i am a personal licence holder and hold advanced first aid, and first aid in football certificates
References
References available upon request.
Timeline
Sandwich artist
Subway
06.2025 - Current
Multidrop driver
Evri
01.2025 - 05.2025
Warehouse manager
Undelivrd
08.2024 - 12.2024
Chef / Assistant Manager
Parogon
11.2023 - 07.2025
Multidrop Driver
Alliance Disposables
Claims Handler
Kindertons
Hospitality team member / Chef
Whitbread
Diploma of Higher Education - Performing Arts
Blackpool and The Fylde College
GCSEs -
Bispham High School
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