Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Andrew Aza

Peterborough,East Midlands

Summary

Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Energetic Delivery Driver focused on maintaining accurate delivery records, recording tracking information and completing driver log and vehicle performance forms.

Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance. Reliable professional with keen sense of vigilance, seeking to transition into Security Officer role. Demonstrates strong communication and problem-solving skills, paired with calm demeanour in high-pressure situations. Committed to ensuring safety and security, fostering secure environment for all. Reliable and proactive, bringing strong observational skills and calm demeanour. Skilled in conflict resolution and maintaining secure environments, with focus on customer service. Dedicated to contributing to safety and security of role.

Overview

34
34
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Delivery driver

TRC & GI group agencies
Peterborough
01.2025 - Current
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Maintained vehicle cleanliness for a professional appearance.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Coordinated delivery schedules for optimum time management.
  • Communicated effectively with dispatch team to ensure timely deliveries.

Customer service team member

Ocado Logistics
Peterborough, Cambridgeshire
10.2023 - 12.2024
  • Helped resolve billing disputes promptly, restoring trust in the company's services.
  • Enhanced customer satisfaction by providing prompt responses to inquiries.
  • Communicated effectively with other internal departments for seamless service delivery.
  • Supported colleagues during peak periods, enhancing overall productivity of the team.
  • Maintained high standards of professionalism under pressure; ensured smooth operations during peak hours.
  • Addressed customer concerns, resulting in increased repeat business.
  • Resolved complaints with diplomacy and tact, thus preserving company reputation.
  • Maintained efficient service levels for improved customer experience.

Security supervisor

Various security companies
London& Peterborough, Greater London & Cambridgshire
06.2000 - 11.2023
  • Improved site security by training new staff on company procedures and protocols.
  • Assisted in loss prevention strategies, reducing instances of theft or damage.
  • Led a team of security officers, fostering professionalism and dedication towards duty.
  • Oversaw evacuation procedures during emergency situations, ensuring public safety.
  • Ensured adherence to health and safety regulations, promoting a secure environment.
  • Maintained safety by monitoring CCTV systems and conducting regular patrols.
  • Trained employees on crisis management, improving readiness in emergency situations.
  • Monitored alarm systems effectively preventing unauthorised breaches.
  • Handled sensitive information confidentially, safeguarding company assets and reputation.
  • Enforced company policies strictly resulting in improved discipline among staff members.
  • Liaised with law enforcement agencies for effective response to incidents.
  • Coordinated security operations during high-profile events for optimal crowd management.
  • De-escalated conflicts in a calm, composed manner to maintain peace.

Floor manager

Mcdonalds
London, Greater London
04.1991 - 05.2000
  • Trained new employees, elevating team performance levels.
  • Addressed customer queries, improving overall satisfaction.
  • Improved customer satisfaction by streamlining floor operations.
  • Oversaw staff performance reviews for improved productivity.
  • Implemented health and safety regulations for safer workspace.
  • Achieved smoother workflow with effective staff management.

Education

NVQ Level 2 - business administration levels 2 & 3

Lewisham College
London
09.1996 - 07.1998

Skills

  • Knowledge of transport laws
  • Parcel inspection awareness
  • Delivery accuracy
  • Alarm systems operation
  • Safety procedures understanding
  • Records keeping aptitude
  • GPS usage capability
  • Multi-Drop delivery experience
  • Self-Motivation for lone working
  • Adaptable to weather conditions
  • Customer Service
  • Manual handling
  • Attention to Detail
  • Risk assessment capability
  • Security equipment handling
  • Customer service dedication
  • Hostile situation management
  • Restrained use of force
  • Body search procedures
  • Baggage inspection techniques
  • Company policy enforcement
  • Security procedures adherence
  • X-Ray screening competence
  • Personal protection protocols
  • Responsive communication
  • Metal detector usage
  • People evacuation procedures
  • Crowd control strategies
  • Patrolling expertise

Languages

Greek
Advanced

Certification

Laser Level 2 award for door supervisors in the private security industry (top up)

FAA Level 3 award in emergency first aid at work (RFQ). Expires 17/11/2025

Home office government SC clearance expires 03/07/2028

SIA Door supervisor licence.

SIA Public Space Surveillance (CCTV)

Timeline

Delivery driver

TRC & GI group agencies
01.2025 - Current

Customer service team member

Ocado Logistics
10.2023 - 12.2024

Security supervisor

Various security companies
06.2000 - 11.2023

NVQ Level 2 - business administration levels 2 & 3

Lewisham College
09.1996 - 07.1998

Floor manager

Mcdonalds
04.1991 - 05.2000

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Andrew Aza