Andrew Appiah-Kubi
Littleover,DER
Summary
Results-oriented IT Support Engineer with 11+ years of experience providing technical assistance and support for computer hardware and software issues. Demonstrated expertise in diagnosing and resolving technical problems, installing and configuring software and hardware, and maintaining computer systems. Adept at troubleshooting techniques with a strong understanding of computer systems and networks. Committed to optimizing network performance in a dynamic and challenging environment, utilizing my technical skills effectively.
Overview
13
13
years of professional experience
Work History
Cable and Infrastructure Engineer
Barron McCann Limited
02.2024 - Current
- Follow and implement the detailed plan and layouts by the installing of cables, conduits, racks, and other network infrastructure components
- Install various types of cables (e.g. Cat6A, Cat6 and Fiber) for data and telecommunications networks.
- Install and configure network equipment in server rooms, and telecommunication closets, including switches, routers, patch panels, and servers
- Implement structured cabling systems, ensuring the organization and proper labeling of cables for efficient management and troubleshooting
- Replace and Tidy customer network communication cabinet.
Support Engineer
Xuper Limited
01.2023 - 01.2024
- Provided 2nd and 3rd-line technical support to end-users for hardware, software, and network-related issues
- Responded to helpdesk tickets, troubleshoot incidents, and resolve service requests within agreed SLAs
- Build and configure Windows Servers and Support Windows Desktop and Application
- Configured and supported QNAP backup both remotely and on-prem (Backup Systems)
- In-depth knowledge and experience in managing Routers, Switches and Access points
- Used Autotask (Datto) ITSM ticketing system for incident management
- Manage M365 including Identity, Exchange, and SharePoint
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Re-cabling the entire Xuper building by replacing the existing Cat5 cables with Cat6
- Installed, configured and managed sixteen (16) both Outdoor and Indoor CCTV Cameras at Xuper
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Network Technician and Hardware Technician
Volta River Authority (VRA)
01.2012 - 12.2020
- Operate service consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
- Maintained asset inventory ensuring accuracy at all times and performed preventive maintenance for PCs and related equipment.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Repair PCs in the organization
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Senior Computer Network Technician
Volta River Authority (VRA)
01.2016 - 12.2018
- Client desktop support analyst.
- Computer Domain Joining.
- Configured, monitored and maintained email applications and virus protection software.
- I was part of a team to Install and Manage 110 Pelco Outdoor CCTV at Volta River Authority 2020
Education
Bachelor of Science - Information Technology
Ghana Technology University College
Accra, Ghana06-2018
No Degree - Computer Hardware And Networking. A+ And N+
IPMC - Computer Training
Accra, Ghana03-2008
High School Diploma -
Modern College Of Science & Technology
Accra, Ghana04-2006
Skills
- CCNA
- CCNP
- ITIL
- IECS Health and Safety
- ESC Electrical Safety
- Networking protocols
- Microsoft Windows Servers
- Active Directory (AD)
- Windows 10
- Windows 11
- Office 365
- Routers
- Switches
- Problem-solving
- Azure
- VMware
- Hyper-V
- Decision-making skills
- Field operations
Timeline
Cable and Infrastructure Engineer
Barron McCann Limited
02.2024 - Current
Support Engineer
Xuper Limited
01.2023 - 01.2024
Senior Computer Network Technician
Volta River Authority (VRA)
01.2016 - 12.2018
Network Technician and Hardware Technician
Volta River Authority (VRA)
01.2012 - 12.2020
Bachelor of Science - Information Technology
Ghana Technology University College
No Degree - Computer Hardware And Networking. A+ And N+
IPMC - Computer Training
High School Diploma -
Modern College Of Science & Technology
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