Andrew Akrill
Doncaster
Summary
Accomplished professional with extensive expertise in service delivery, compliance monitoring, and risk assessment and mitigation. Demonstrates strong capabilities in managing service level agreements, technical support, and IT infrastructure awareness. Proficient in handling complaints, crisis response, and vendor relationship management. Adept at budgeting and forecasting, performance monitoring and reporting, with a solid understanding of GDPR regulations. Skilled in business communication and product development with a visionary approach to driving organisational success.
Overview
43
43
years of professional experience
Work history
Funeral attendant
Co-op Funeralcare
Pontefract, Wakefield
09.1995 - Current
- Guided attendees at the service towards their seats, ensuring orderly proceedings.
- Managed inventory of funeral home supplies effectively avoiding shortages or surplus stock.
- Transported bodies from mortuaries to funeral sites without any incidents.
Funeral Director
Co-op Funeralcare
Pontefract
09.1995 - Current
- Provided compassionate support to bereaved families by discussing funeral arrangements.
- Conducted pre-planning consultations with clients to prepare future arrangements.
- Organised transport of deceased individuals to the funeral home smoothly.
- Facilitated respectful viewings and visitations with utmost professionalism.
- Liaised with florists, caterers and other vendors for comprehensive event management.
- Coordinated all aspects of funerals for seamless proceedings.
- Arranged funeral/memorial services in a professional caring manner.
- Performed embalming procedures and updated case study reports.
- Maintained detailed records of all funeral arrangements systematically.
Funeral Service Manager
Co-op Funeralcare
Doncaster
09.1995 - Current
- Streamlined service operations by enhancing team collaboration and communication.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Managed customer complaints for improved business reputation.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Delegated tasks effectively to maximise team potential and productivity.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Improved response times, resulting in higher client satisfaction rates.
- Implemented a new feedback system for more efficient performance reviews.
- Led team meetings to set performance goals and review progress regularly.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Led and inspired team of 25 to uphold brand standards and demonstrate professionalism.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
Store manager
Kwik Save
Wetherby, Leeds
08.1991 - 09.1995
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Fresh Food
Tesco
Pontefract, West Yorkshire
06.1982 - 07.1991
- Executed daily duties with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Delivered tasks within tight deadlines consistently.
- Exhibited respect and friendliness while assisting colleagues.
- Supported team by demonstrating respect and willingness to help.
- Improved efficiency and productivity by acquiring new skills.
Education
Funeral Director -
B-TEC
Pontefract, WakefieldInstitute of Advanced Motorist
Pontefract, WakefieldO'level - Maths, English
Carleton High School
Pontefract, Wakefield 04.2001 - 04.1982
Skills
- Service level agreement management
- Compliance awareness
- Technical support knowledge
- Understanding of gdpr regulations
- Risk assessment and mitigation
- Visionary thinking
- Service delivery expertise
- Crisis response capabilities
- Complaint handling procedures
- IT infrastructure awareness
- Knowledge of crm platforms
- Product development expertise
- Business communication
- Budgeting and forecasting
- Vendor relationship management
- Performance monitoring
- Performance reporting
- Compliance monitoring
Affiliations
- Seeing the world, Socialising, Walking
Accomplishments
10 Years with the West Yorkshire Police
Special Constabulary - Section Officer Graded
References
References available upon request.
Timeline
O'level - Maths, English
Carleton High School
04.2001 - 04.1982
Funeral attendant
Co-op Funeralcare
09.1995 - Current
Funeral Director
Co-op Funeralcare
09.1995 - Current
Funeral Service Manager
Co-op Funeralcare
09.1995 - Current
Store manager
Kwik Save
08.1991 - 09.1995
Fresh Food
Tesco
06.1982 - 07.1991
Funeral Director -
B-TEC
Institute of Advanced Motorist
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