ANDRES FELIPE NARVAEZ SANCHEZ

• Transitioned from managing 45 Pont Street and 65 Sloane Street to take on the leadership of an iconic flagship building, with a primary focus on overseeing its financial performance and ensuring occupancy and revenue levels aligned with company budgets and objectives.
• Responsible for promoting and upholding a 5-star standard of customer service across all member interactions, while ensuring the building is consistently maintained and presented in line with the company’s brand standards and operational guidelines.
• Dedicated to exceeding client expectations and maximizing member satisfaction through the achievement of financial targets, optimal occupancy, and strong client retention. My role encompasses a wide range of responsibilities including client liaison, billing and renewals, IT and telecom setup, onboarding and offboarding members, event coordination, health and safety compliance, as well as comprehensive facilities and building management.

Key Achievements

• Built and maintained strong, trustworthy relationships with all members, enhancing overall client satisfaction.
• Increased occupancy at Michelin House from 81% to 100% in November 2022 & 2023; consistently maintained levels above 90%.
• Achieved a 95% client retention rate while managing the site.
• Supported expansion efforts—Argyll acquired an additional floor in September 2024 due to high client demand.
• Achieved a 97% audit score, demonstrating operational excellence and regulatory compliance.

Team & Operations Management

• Manage and oversee a team of six staff members, ensuring high building standards and smooth daily operations.
• Delegate daily responsibilities to guarantee consistent, high-level customer service.
• Supervise reception, meeting rooms, show offices, and communal areas to ensure readiness and presentation standards.
• Coordinate adequate staff coverage during breaks and absences to ensure uninterrupted service.

Client Experience & Communications

• Conduct office viewings, welcome walk-in clients and visitors, and assist with onboarding/offboarding processes.
• Proactively manage the building email inbox, responding promptly to urgent or last-minute client requests.
• Respond to all client inquiries in a professional and timely manner, fostering client trust and satisfaction.

Finance & Billing

• Prepare monthly billing according to the company’s billing calendar and internal guidelines.
• Oversee weekly client billing checks and lead accurate, timely invoicing processes.
• Manage petty cash boxes, process purchase orders, and ensure timely invoice submissions.
• Collaborate with Sales and Account Management teams to resolve billing concerns, negotiate office renewals, and manage client financial difficulties, including implementing repayment plans.

Facilities & Health & Safety

• Liaise with IT providers to ensure timely and tested infrastructure setups for new clients and ongoing support for existing systems.
• Oversee cleanliness and maintenance standards by managing relationships with cleaning providers and internal property services.
• Responsible for all Health & Safety matters including risk assessments, building security, and maintenance coordination with internal and external contractors.

Business Development & Compliance

• Upsell additional services such as IT upgrades, catering, and administrative support to drive incremental revenue.
• Support Anti-Money Laundering (AML) compliance efforts by assisting the Compliance Team with documentation checks and monitoring/reporting any suspicious activity.

Reporting & Strategic Oversight

• Produce monthly management and occupancy reports, oversee debtor reports, and monitor site performance.
• Participate in EBITDA reviews to identify areas for improvement, cost savings, and revenue growth opportunities.
• Plan and manage new office moves including layouts, IT/data port configurations, furniture, and internal works; delegate tasks effectively to meet deadlines.

• Supervise a team of 8 employees, ensuring all areas of the building are clean, well-maintained, and presentable by the end of each day.
• Address and resolve client complaints promptly and professionally, liaising with the Building Manager to coordinate additional tasks or services as needed.
• Manage stock control and place timely orders for cleaning supplies and equipment for the areas assigned to the company.
• Ensure all staff perform their duties safely and in full compliance with company standards and health & safety regulations.

• Assisted mechanics in the workshop with vehicle repairs and day-to-day maintenance tasks.
• Managed ordering of parts and spares, while maintaining accurate stock levels to support timely repairs.
• Ensured the workshop was kept clean, organized, and compliant with health and safety standards.
• Liaised with customers both in person and over the phone to schedule vehicle appointments and provide updates.
• Delivered a high level of customer service to all clients and visitors, maintaining a professional and approachable demeanor.