Andres De Leon

In my role as Assistant Manager at the restaurant, I thrived in managing all aspects of operations, which provided me with invaluable insights into the business at a remarkably young age. This promotion empowered me to develop essential leadership and management skills, including effectively monitoring staffing levels and strategically reducing labor costs during quieter times to optimize efficiency.

Collaborating closely with all departments, I gained extensive knowledge of kitchen operations, particularly in the realm of Japanese BBQ. I developed a profound appreciation for the art of grilling premium Japanese beef, including the exquisite Wagyu, and mastered the nuances of preparing and presenting our signature dishes. This expertise not only enhanced my ability to communicate effectively with the culinary team but also allowed me to provide our customers with informed recommendations that elevate their dining experience.

I also discovered the true essence of hospitality: the art of anticipating guests' needs before they even ask. My proactive approach cultivated an inviting atmosphere where customers felt genuinely valued and cared for, leading to enhanced satisfaction. I took pride in training and mentoring staff, instilling a culture of excellence in service and fostering a deep appreciation for Japanese dining traditions.

This role not only enriched my business acumen but also solidified my passion for the hospitality industry. My commitment to continually exceeding customer expectations enabled me to create memorable experiences rooted in the rich traditions of Japanese BBQ and the culinary excellence of fine Japanese beef. I am passionate about inspiring others to embrace this mission, ensuring that our restaurant remains a top destination for those seeking authentic Japanese dining.

As a dedicated and engaging waiter at a bustling Japanese BBQ restaurant, I pride myself on delivering exceptional service in a fast-paced setting. My friendly demeanor helps guests feel truly valued, even during peak hours, and my goal for every table is to earn a heartfelt "thank you" or see them leave with a smile.

In addition to my waiting duties, I’ve also taken on the role of bartender, where I enthusiastically craft cocktails like the Japanese Old Fashioned and the refreshing Shochu Spritz. My deep knowledge of Japanese sakes and shochu allows me to create vibrant drinks that enhance the dining experience. Furthermore, I acted as a receptionist, effectively communicating with the floor staff to ensure all tables were turned promptly and guests weren’t kept waiting.

Balancing these diverse roles requires agility and passion, but my commitment to outstanding service ensures every guest enjoys a memorable visit.

As a Sales Advisor at H&M, I play a crucial role in delivering an exceptional shopping experience for our customers. I greet shoppers warmly to create a welcoming store atmosphere and proactively assist them by offering guidance and personalized styling advice tailored to their needs. Building rapport with customers enhances their shopping journey and ensures they leave with a positive impression.

I maintain a thorough understanding of H&M's clothing, accessories, and seasonal collections, staying updated on current fashion trends to effectively communicate product features and benefits. I ensure the sales floor is well-organized and visually appealing, with merchandise properly stocked and displayed. Additionally, I had the opportunity to participate in three fashion launch shows in my store, allowing me to showcase the latest trends and connect with our clientele in a dynamic way.

In my role, I also gained certification as one of the shop's first aiders, emphasizing the importance of safety in the workplace. I understand the significance of KPIs and strive to meet them, ensuring that my contributions align with the store’s goals. Customer service is at the heart of my role; I address inquiries, concerns, and returns with a positive, solution-oriented approach, collaborating with team members to provide a seamless shopping experience. My commitment to delivering exceptional service contributes to the overall satisfaction of H&M's clientele.

As a barista and kitchen staff at Pret a Manger, I thrive on delivering quick, high-quality coffee and crafting delicious, freshly made baguettes. My attention to detail ensures that every espresso is brewed to perfection and each baguette is made with care—as well as making sure all food items are fully stocked and ready to delight our customers! I keep the kitchen cleaner than my room and was even on the fast track to becoming a kitchen leader, but the promotion had an age requirement that I couldn’t quite leap over (thanks, underage status!). I engage customers with friendly recommendations and genuine conversation, creating a welcoming atmosphere that embodies Pret’s values. My enthusiasm for great food and beverage preparation, coupled with my knack for building rapport, means every guest leaves with a smile—and sometimes a pun or two!