Hi, I’m
Andre Luiz Faggin
Compliance Manager
London,ENG
Summary
Confident and results-oriented professional with a proven track record of managing
competing priorities and delivering high-quality results under tight deadlines. Skilled in
compliance, business development, recruitment, and team management with extensive
experience across multiple sectors. Recognised for fostering collaborative environments,
exceeding performance targets, and navigating complex challenges with a positive, proactive
approach. Aspiring to leverage and expand skills to drive organisational success.
Overview
18
years of professional experience
3
Portuguese - English - Spanish
Work History
Bounce Teachers
Compliance Manager
02.2024 - 12.2024
Job overview
- Revamped compliance protocols, achieving a 98% adherence rate during internal and external audits
- Implemented robust safeguarding measures, resulting in zero incidents of non- compliance across client schools
- Actively managed operational responsibilities, including debt collection and handling
- Subject Access Requests (SARs)
- Ensured timely and thorough execution of data erasure requests, maintaining compliance with GDPR standards
- Designed and implemented a comprehensive Debt Collection Policy, outlining detailed steps from initial notice to legal action to address unsettled debts effectively
- Responsibilities:
- Monitored and updated compliance policies to reflect changes in legislation, including
- GDPR and employment laws
- Conducted internal audits to identify gaps, recommending and implementing corrective actions to enhance organisational efficiency
- Delivered training programs on safeguarding, data protection, and compliance best practices, fostering a culture of accountability and compliance
- Supervised the recruitment process to ensure alignment with both regulatory requirements and contractual standards
- Assessed and mitigated compliance risks, implementing strategic safeguards to protect company interests
- Served as the organisation’s Data Protection Officer, ensuring all data-handling practices adhered to relevant legal frameworks
- Acted as the Health and Safety Officer, overseeing the implementation and monitoring of safety policies to maintain a secure work environment
- Responsible for all KYC operations (Candidate and Clients) – Making sure all candidates have the correct documentation before any assignment, Clients – Verify the client’s business registration and legal status to ensure they are a legitimate entity, conduct financial due diligence to assess the client’s ability to meet payment obligations and prevent financial risks and ensure the client is not involved in any illegal activities, including money laundering or financing terrorism.
London Teachers Supply Ltd
Business Development Manager / Head of Education
08.2022 - 01.2024
Job overview
- Increased client acquisition by 30% through strategic partnerships and targeted outreach
- Reduced candidate onboarding time by 20% by streamlining recruitment workflows
- Responsibilities:
- Conducted market research to identify growth opportunities and implemented strategies to penetrate new markets
- Built long-term relationships with key stakeholders, securing high-value contracts
- Led recruitment initiatives, including job posting, screening, and candidate interviews, to attract top talent
- Developed KPI dashboards to monitor performance, enabling data-driven decisions to enhance operations
- Represented the company at industry conferences, enhancing brand visibility and fostering new business connections.
Tempest Resourcing
Senior Compliance Manager
09.2021 - 03.2022
Job overview
- Maintained a 100% compliance rate for all candidates under NHS and government frameworks
- Authored a comprehensive compliance training manual adopted company wide
- Responsibilities:
- Oversaw daily compliance operations, ensuring alignment with REC, NHS, and local government frameworks
- Conducted regular team training to uphold high compliance standards and address process gaps
- Prepared and presented audit files, achieving favourable outcomes in third-party audits
- Monitored team KPIs and implemented coaching plans to enhance performance metrics
- Regularly updated policies and procedures in line with evolving legal requirements.
Cordant Group – Sugarman
Account Management Executive
07.2019 - 08.2021
Job overview
- Reduced document expiry rates by 25% through proactive candidate engagement
- Enhanced client satisfaction scores by implementing tailored service improvement plans
- Responsibilities:
- Built and maintained relationships with clients, ensuring satisfaction and contract compliance
- Conducted regular reviews to monitor service performance and recommend improvements
- Managed compliance documentation, ensuring candidates were job-ready and met framework standards
- Developed and implemented strategies to retain high-quality candidates, reducing turnover
- Collaborated with the business development team to identify opportunities for growth.
Cordant Group, Sugarman
Team Leader
02.2019 - 06.2019
Job overview
- Led a team of compliance professionals to achieve a 95% compliance rate within three months
- Streamlined risk assessment processes, reducing audit preparation time by 15%
- Responsibilities:
- Assisted in the management of compliance activities, ensuring adherence to legislative standards
- Conducted team training on compliance requirements, frameworks, and best practices
- Monitored and reported team performance, implementing corrective actions to meet targets
- Supervised compliance processes, ensuring thorough documentation and risk mitigation.
Cordant Group, Sugarman
Senior Compliance Professional
05.2017 - 02.2019
Job overview
- Played a key role in achieving 100% audit readiness for external compliance checks
- Reduced candidate onboarding delays by introducing automated document tracking systems
- Responsibilities:
- Ensured all candidate records adhered to NHS framework requirements
- Supported internal audits by maintaining accurate documentation and compliance metrics
- Acted as interim team manager, providing guidance and resolving compliance-related issues
- Conducted DBS checks and organised candidate training, ensuring readiness for placement.
Family Leisure Holdings
Manager
08.2011 - 04.2017
Job overview
- Increased profitability by 18% year-over-year by optimising staffing and operational processes
- Achieved zero non-compliance incidents during internal reviews of AML standards
- Responsibilities:
- Managed daily operations, including staff training, customer relations, and compliance adherence
- Analysed income data to forecast trends and align business strategies with growth targets
- Ensured AML compliance by regularly updating internal policies and conducting staff training.
Family Leisure Holdings
Assistant Manager
02.2007 - 07.2011
Job overview
- Improved customer satisfaction ratings by 15% by implementing a customer feedback program
- Responsibilities:
- Supported the manager in daily operations, staff supervision, and resolving customer issues
- Maintained quality service standards by enforcing organisational policies
- Assisted in staff recruitment, onboarding, and performance evaluations.
Education
Oxford Brooks University
MSc – Bim from Building Information Modelling
Jan 2025
University Overview
Birkbeck College, University of London
BSc from Computer Science
2019
University Overview
Birkbeck College, University of London
Foundation Degree from Web Technology
2016
University Overview
Project Management Foundation –
2012
University Overview
Sep 2021
University Overview
PRINCE2 Foundation – Udemy
May 2020
University Overview
Project Management Certifications – IT Online Learning (Apr 2022)
o PRINCE2, Agile PM Foundation, Change Management Foundation,
Business Analysis Foundation
AWS Cloud Foundation – AWS Training and Certifications
Feb 2022
University Overview
Skills
- Compliance monitoring
- Training development
- Internal audits
- Training and education
- Process development
- Document reviews
- Internal auditing
- Audit support
- Project management
- Quality management processes
- Risk analysis
- Document control program
- Information security
- Know your customer
- Anti-money laundering
- Conducting investigations
- Influencing skills
- Risk assessments
- Data privacy
- Customer due diligence
- Process management
- Analytical problem solving
- Audits management
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionCompany CultureFlexible work hours4-day work weekQuote
Success is often achieved by those who don’t know that failure is inevitable.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Compliance Manager
Bounce Teachers
02.2024 - 12.2024
Business Development Manager / Head of Education
London Teachers Supply Ltd
08.2022 - 01.2024
Senior Compliance Manager
Tempest Resourcing
09.2021 - 03.2022
Account Management Executive
Cordant Group – Sugarman
07.2019 - 08.2021
Team Leader
Cordant Group, Sugarman
02.2019 - 06.2019
Senior Compliance Professional
Cordant Group, Sugarman
05.2017 - 02.2019
Manager
Family Leisure Holdings
08.2011 - 04.2017
Assistant Manager
Family Leisure Holdings
02.2007 - 07.2011
Oxford Brooks University
MSc – Bim from Building Information Modelling
Birkbeck College, University of London
BSc from Computer Science
Birkbeck College, University of London
Foundation Degree from Web Technology
Project Management Foundation –
PRINCE2 Foundation – Udemy
Project Management Certifications – IT Online Learning (Apr 2022)
o PRINCE2, Agile PM Foundation, Change Management Foundation,
Business Analysis Foundation
AWS Cloud Foundation – AWS Training and Certifications
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