Andrei Mihaita
Stoke-On-Trent,UK
Summary
Fresh graduate from Staffordshire University with a BSc in Computer Science and one year of professional experience across software development, human resources and logistics. Proficient in Java, Python, C#, PHP and React, with a solid grounding in object‑oriented design and cross‑platform development. Skilled in leveraging Microsoft .NET, Docker and RESTful API/microservice architectures to drive scalable, maintainable solutions. Experienced with SQL Server/Azure SQL, Microsoft Excel, MS Office and Kronos to optimise workflows and reporting. Demonstrates strong quality‑assurance practices, inventory management and customer‑service acumen, alongside effective employee‑relations and cross‑functional collaboration to deliver innovative results.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
R J Lift Services Ltd
Stoke-on-Trent
11.2022 - 07.2025
- Managed customer care operations, ensuring efficient issue resolution.
- Directed issues to relevant departments for prompt handling.
- Ensured compliance with terms and conditions.
- Utilised RAC systems effectively while guiding engineers.
- Provided detailed information about products and services to potential customers.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Established positive relationships with clients by going extra mile to build rapport.
- Escalated complex issues in line with internal best practices for swift resolution.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Junior Software Developer
Cerberus Services
Stoke-on-Trent
06.2023 - 10.2024
- Troubleshot and resolved issues to enhance system reliability and performance.
- Architected and maintained SQL Server/Azure SQL databases for availability and consistency.
- Delivered backend services in C#/.NET Core for real-time data processing.
- Containerised applications with Docker and managed Kubernetes deployments for scalability.
- Automated CI/CD pipelines to streamline releases and enforce quality standards.
- Implemented monitoring and alerting to safeguard system health proactively.
- Designed responsive front-end interfaces using HTML, CSS, JavaScript, and React.
- Collaborated with cross-functional teams to uphold best practices in version control.
Step Up Shift Manager
Screwfix
Stoke-on-Trent
09.2021 - 08.2022
- Monitored KPIs to evaluate performance and drive improvements.
- Ensured adherence to Health and Safety policy across all teams.
- Achieved deadlines consistently through effective project management.
- Evaluated staff performance to identify areas for development.
- Collaborated closely with operational managers to meet all targets.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Reported key metrics to upper management for business decision-making process.
Resource Planning Coordinator
Screwfix
Stoke-on-Trent
03.2020 - 10.2021
- Accurately recorded holidays in central rota and payroll system.
- Collaborated with Resource Planning Manager to develop effective labour plans for warehouse shifts.
- Ensured shift schedules contained necessary information to approve or reject holiday requests.
- Reviewed resource requirements, making recommendations based on forecast changes and seasonal peaks.
- Monitored daily labour variances to maintain accurate resource allocation weekly.
- Worked with team to implement new Text Service for holiday outcomes at Trentham site.
- Enhanced Excel spreadsheets to increase process automation and efficiency.
- Participated in recruitment process, coordinating planning and induction dates for training teams.
Storage Clerk (also known as Stock Administrator)
XPO Logistics M&S
Stoke-on-Trent
10.2016 - 03.2019
- Monitored department performance data to identify and avoid potential risks.
- Verified computations against physical count of stock.
- Tracking of received, stored and shipped goods and materials.
- Optimised production scheduling to lower production costs.
- Built a motivated storage team, well-trained staff.
- Keeping high health and safety standards.
- Ensure we have enough space for incoming goods.
- Preparing work for the colleagues.
- Dealing with any system problems that may occur.
- Visual checks on areas, identifying hazards and reporting them to management.
- Ensure advice and training for all of my colleagues.
- Updated company databases regularly for accurate record-keeping.
- Compiled reports which assisted management in decision making.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
Education
Bachelor's - Computer Science
Staffordshire University
Stoke-on-Trent 09.2021 - 07.2025
GCSE or equivalent - Intensive Mathematics and Informatics
College Mihail Cantacuzino
Sinaia, Romania 09.2010 - 07.2014
Skills
- Java
- Planning
- Filing
- Inventory
- C#
- Microsoft Excel
- Computer skills
- Kronos
- PHP
- Quality Assurance
- Team Member
- Logistics
- Customer Service
- OOP
- NET
- CSS
- HR
- HTML5
- Recruiting
- Shift Supervisor
- Human Resources
- MS Office
- Shift Lead
- Inventory Clerk
- JavaScript
- Customer Support
- Employee Relations
- Python
- Training
- Data Entry
- MySQL
- Cross-Platform development
- RESTful API development
- Microsoft NET framework
- Microservices
- Dockers
Certification
- Cisco Certified Network Professional (CCNP), Present
Languages
English
Proficient (C2)
Romanian
Native
Custom
Employee of the Month, XPO Logistics, 09/01/18
Personal Information
- Total Experience: 6
- Industry: IT Operations & Helpdesk
References
References available upon request.
Timeline
Junior Software Developer
Cerberus Services
06.2023 - 10.2024
Customer Service Advisor
R J Lift Services Ltd
11.2022 - 07.2025
Bachelor's - Computer Science
Staffordshire University
09.2021 - 07.2025
Step Up Shift Manager
Screwfix
09.2021 - 08.2022
Resource Planning Coordinator
Screwfix
03.2020 - 10.2021
Storage Clerk (also known as Stock Administrator)
XPO Logistics M&S
10.2016 - 03.2019
GCSE or equivalent - Intensive Mathematics and Informatics
College Mihail Cantacuzino
09.2010 - 07.2014
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