Andreia Pupaza
Cambridge
Summary
Engaging public speaker with background in adult learning and training. Plans and delivers informative workshops to tackle skills and knowledge gaps. Empathetic and energetic communicator with solution-oriented mindset.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Manager
Ademnat Ltd
Cambridge
11.2024 - Current
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
- Managed payroll processing for the office, ensuring accurate and timely salary payments to all employees.
- Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.
- Resolved administrative problems by analysing data, identifying root causes, and implementing appropriate solutions.
- Coordinated meetings, scheduled appointments, and organised travel arrangements for senior management to optimise time management.
- Maintained overall responsibility for business filing, photocopied and postage systems.
- Set up business contracts, obtained signatures and processed paperwork.
Administrative Officer
Aly Enterprises Ltd
11.2023 - 10.2024
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Facilitated communication between departments, enhancing teamwork and project success rates.
- Sorted and distributed incoming mail and communications.
- Analysed and improved office processes, implementing solutions that enhanced overall productivity.
- Developed and implemented office policies to improve efficiency and reduce operational costs.
Trainer
Alpha Bank Romania
Bucharest
09.2018 - 09.2023
- Implemented innovative e-learning solutions to enhance access to training resources for remote employees.
- Kept training data and documentation secure for full compliance.
- Provided additional materials to enhance training.
- Documented participant attendance, engagement and progress.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
- Oversaw the certification process for employees undertaking professional development courses.
- Developed training programmes to meet business and learner requirements.
- Delivered training programmes within allocated timeframes.
- Utilised feedback from participants to refine training approaches, achieving higher satisfaction rates.
- Collaborated with IT specialists to implement a learning management system, simplifying training administration.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Negotiated with external training providers to secure high-quality services at competitive rates.
- Managed the training budget, ensuring cost-effective allocation of resources for maximum impact.
Mortgage Advisor
Alpha Bank Romania
Bucharest
01.2018 - 09.2018
- Prepared and submitted detailed mortgage applications, ensuring accuracy and completeness of documentation.
- Addressed and resolved client concerns regarding mortgage agreements and terms, providing clarity and reassurance.
- Collaborated with underwriters to expedite the mortgage approval process, minimising delays.
- Ethically advised clients on mortgage limits, ensuring they had capacity to meet repayments.
- Negotiated favourable mortgage terms with lenders on behalf of clients, securing competitive rates.
- Utilised financial software to calculate affordability and recommend the most appropriate mortgage products.
- Managed application processes from initial enquiry through to completion, ensuring timely updates for clients.
- Offered guidance on property valuation and survey processes to assist clients in making informed decisions.
- Educated clients on the implications of early repayment charges and interest rates on mortgages.
Account Manager, Corporate Clients
Alpha Bank Romania
Bucharest
09.2014 - 12.2017
- Identified new business opportunities through strategic networking and market analysis.
- Delivered comprehensive presentations to potential clients, showcasing company capabilities.
- Evaluated sales performance data to refine account management strategies and achieve targets.
- Managed client portfolios, ensuring optimal service delivery and satisfaction levels.
- Developed and maintained strong relationships with corporate clients to foster business growth.
- Oversaw project timelines and budgets, ensuring timely delivery of services to clients.
- Negotiated resolution of client issues, maintaining high levels of client retention.
- Implemented targeted sales strategies that increased revenue from corporate accounts.
- Identified prospective customers and evaluated market potential.
- Re-engaged customers from dormant accounts, increasing revenue.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers.
Account Manager
ING Bank
Bucharest
11.2013 - 08.2014
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
- Frequently visited customers to maintain positive and productive relationships.
- Identified prospective customers and evaluated market potential.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Organised client events and workshops, strengthening relationships and showcasing new products.
- Listened intently to customers to identify upselling opportunities.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Supervisor
Garlic Farm
Sandown
03.2010 - 10.2013
- Executed cash processing tasks, including counting, verification, and documentation, with high accuracy.
- Operated tills to accurately process cash and credit card transactions.
- Inspected products and services to comply with quality standards.
- Ordered supplies and controlled inventory to maintain budget constraints.
- Performed cycle counts and monthly inventory audits.
- Restocked shelves and counted inventory for ordering.
- Reconciled discrepancies between invoices and purchase orders, swiftly resolving issues.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
Education
Bachelor of Business Administration - Business Management in French
University of Economic Studies
BucharestSkills
- Continuous learning orientation
- Cultural awareness
- Confident communicator
- Learning management systems
- Customer service orientation
- Customer reference investigations
- Fraud detection systems
- Active listening
- Anti-Money laundering regulations
- Portfolio management
Languages
Romanian
First Language
English
Advanced
C1
French
Intermediate
B1
Certification
- Trainer certified
- Vocational Counsellor Certified
- HR Inspector certified
Hobbies and interests
- reading
- travelling
- learning new skills and informations
- music
Timeline
Administrative Manager
Ademnat Ltd
11.2024 - Current
Administrative Officer
Aly Enterprises Ltd
11.2023 - 10.2024
Trainer
Alpha Bank Romania
09.2018 - 09.2023
Mortgage Advisor
Alpha Bank Romania
01.2018 - 09.2018
Account Manager, Corporate Clients
Alpha Bank Romania
09.2014 - 12.2017
Account Manager
ING Bank
11.2013 - 08.2014
Supervisor
Garlic Farm
03.2010 - 10.2013
Bachelor of Business Administration - Business Management in French
University of Economic Studies