ANDREI RADU
Assistant-Manager
Ilford,Essex
Summary
Motivated and results-driven Assistant Manager with hands-on experience in retail and second-hand goods trading. Proven track record of supporting store operations, leading teams, and providing exceptional customer service in a fast-paced environment. Skilled in inventory control, cash handling, conflict resolution, and compliance with legal and company policies. Strong leadership abilities with a practical approach to problem-solving and performance improvement.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Assistant-Manager
Cash Converters
London, London
06.2023 - Current
- Main Purpose of the Role:
- To support the Store Manager in overseeing daily store operations, leading and developing the team, driving sales performance and ensuring daily tasks are completed and up-to-date.
- To provide excellent customer service, handle buying and selling of second-hand goods, perform till and cash-handling duties, and support store operations to meet business goals.
- Buying and Valuing Goods:
Assess and price items customers bring in to sell or pawn (e.g., electronics, jewelry, tools, etc.) following company guidelines. - Pawnbroking and Buy Backs:
Process pawn loans and buy-back transactions legally and ethically, ensuring accurate paperwork and secure handling of items. - Compliance and Security:
Follow legal regulations (e.g., ID checks, police reporting), store policies, and maintain high levels of confidentiality and honesty.
Warehouse Associate – Clothing Distribuor
Alpha Creations Ltd
Redbridge, City of London
03.2023 - 08.2023
- Receive, inspect, and verify incoming clothing shipments to ensure order accuracy and quality.
- Pick, pack, and prepare customer orders for retail or online fulfillment using handheld scanners and warehouse systems.
- Load and unload delivery trucks while following safety guidelines and proper handling techniques.
- Keep the warehouse clean and organized, complying with all safety protocols.
- Organize and stock merchandise in assigned warehouse locations to maximize space and improve workflow.
Warehouse Import-export Office Admin
Simply food ltd
London
11.2021 - 02.2022
- Kept communication between stores to clients, to agents, to data entry of informations into system.
- Operate forklifts, pallet jacks, or other warehouse equipment as needed to move cargo.
- Perfectly stacked and arranged deliveries in line with accuracy targets in order to deliver the best service possible.
- Receive, inspect, and process incoming shipments from international suppliers.
- Ensure all documentation (invoices, packing lists, customs forms) is accurately completed and filed.
- Maintain inventory records and update warehouse management systems for tracking stock levels.
Waiter
Melin Chigwell
London
08.2021 - 11.2021
- Greet guests warmly, present menus, and provide detailed information about menu items and daily specials.
- Take customer orders accurately and input them into the POS (Point-of-Sale) system.
- Coordinate with kitchen and bar staff to ensure timely and accurate order preparation.
- Serve food and beverages promptly while ensuring quality and presentation standards are met.
- Clear tables, reset settings, and maintain a clean and organized dining area.
- Adhere to all health, hygiene, and safety regulations.
Education
GCSE - Spanish - Level 3, ICT - Level 4, English / Maths - Level 4, Business Studies - Level 3
Caterham High School
London 09.2012 - 06.2017
Business DIPLOMA 3 - Business Studies DIMPLOMA level 3 double merit
New city college
09.2017 - 08.2020
Skills
Customer Service Experienced
Well spoken
Price Negotiation Experienced
Sales Experienced
Good time management skills Expert
Collaboration/Teamwork Skillful
Languages
English
Proficient (C2)
Romanian
Native
Spanish
Beginner
Portuguese
Beginner
Interests
Technology & Gadgets – I have a strong interest in electronics and tech, which supports my ability to value and sell items accurately in retail settings Self-Development – I’m passionate about personal growth and regularly read or watch content about leadership, motivation, and practical life skills
Fitness & Wellbeing – I stay active through regular exercise, which helps me maintain energy and focus in physically demanding roles
Additional Information
I bring a well-rounded skill set developed through hands-on roles in retail management, warehouse operations, and hospitality. With a proven ability to thrive in fast-paced, customer-facing environments, I excel at managing responsibilities with attention to detail, efficiency, and professionalism.
Timeline
Assistant-Manager
Cash Converters
06.2023 - Current
Warehouse Associate – Clothing Distribuor
Alpha Creations Ltd
03.2023 - 08.2023
Warehouse Import-export Office Admin
Simply food ltd
11.2021 - 02.2022
Waiter
Melin Chigwell
08.2021 - 11.2021
Business DIPLOMA 3 - Business Studies DIMPLOMA level 3 double merit
New city college
09.2017 - 08.2020
GCSE - Spanish - Level 3, ICT - Level 4, English / Maths - Level 4, Business Studies - Level 3
Caterham High School
09.2012 - 06.2017
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