Summary
Overview
Work history
Skills
Languages
Timeline
Generic

Moca Andrei

Constanta,Romania

Summary

Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in [Desired Position] role.

Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.

Seasoned professional with focus on leadership and team management. Possessing unique skill set that includes staff development, workflow optimisation and strategic planning. Committed to fostering productive work environments and driving business growth.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Overview

6
6
years of professional experience

Work history

Steward

P&O Ferries
Dover, England
02.2025 - Current
  • Promoted duty-free goods and collected payments from patrons.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Actioned tasks and responsibilities assigned during pre-flight briefings.
  • Led flight safety presentations to educate passengers.
  • Distributed infant seat belts and life jackets to relevant passengers.
  • Served foods and beverages based on passenger locations and ticket tiers.
  • Helped passenger with diverse comfort requests and answered questions.
  • Adhered to health and safety regulations to maintain a safe working environment.
  • Attended weekly meetings for alignment with restaurant objectives and strategies.
  • Assisted head waiter in handling reservations during holiday season.

Supervisor

Irish Ferries
Dublin, Ireland
05.2024 - 01.2025
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Provided constructive feedback to staff for improved performance levels.
  • Identified potential risks and mitigated them through proactive measures.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Conducted performance appraisals with employees for career development discussions.
  • Led team meetings, ensured clear communication amongst all members.
  • Improved team efficiency by implementing new scheduling practices.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Ensured smooth operations with regular maintenance checks.
  • Supervised activities of workers and enforced safety regulations.

Steward

Irish Ferries
Dublin, Ireland
05.2024 - 05.2024
  • Assisted in food preparation, ensuring timely meal delivery.
  • Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
  • Served customers courteously whilst maintaining a calm demeanour under pressure.
  • Addressed customer complaints promptly, fostering improved customer relationships.
  • Collaborated with team members for efficient workflow during peak hours.
  • Ensured adherence to dietary restrictions whilst preparing meals for guests with specific dietary needs.
  • Participated in training sessions for enhanced professional development.

Assistant manager

The Monkey island
Bray, Windsor and Maidenhead
06.2022 - 04.2023
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Increased staff productivity by providing comprehensive training programmes.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Created a positive work environment, resulting in higher employee morale.
  • Monitored health and safety measures for guaranteed compliance.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Bar manager

The Stonehouse
London, England
03.2019 - 05.2022
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Enhanced customer satisfaction with professional bartending techniques.

Skills

  • Delegating effectively
  • Workplace mediation
  • Leadership competence
  • Knowledge of erp systems
  • Staff development
  • Budgeting and finance
  • Advanced numeracy
  • Scheduling coordination
  • Beer draught system maintenance
  • Sales forecasting aptitude
  • Hygiene standards compliance
  • Drink mixing and serving
  • Till operations proficiency
  • Cocktail creation proficiency
  • Complaint handling expertise
  • Food safety regulations
  • Customer orientation
  • Restaurant layout planning
  • Cash handling
  • Staff motivation
  • Brand Promotion
  • Menu knowledge
  • Customer Service
  • Team building
  • Staff training
  • Data analysis
  • Sales forecasting

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Steward

P&O Ferries
02.2025 - Current

Supervisor

Irish Ferries
05.2024 - 01.2025

Steward

Irish Ferries
05.2024 - 05.2024

Assistant manager

The Monkey island
06.2022 - 04.2023

Bar manager

The Stonehouse
03.2019 - 05.2022
Moca Andrei