ANDREI GURGU
Northampton
Summary
Committed claims handling professional with experience in legal field. Gathered, recorded, and processed information accurately and efficiently for reliable claim management. Built positive relationships with customers and colleagues for enhanced service provisions.
Overview
9
9
years of professional experience
Work history
Assistant Paralegal/Assistant Case Handler
Shoosmiths
Northampton, Northamptonshire
11.2021 - Current
- Constantly exceeded productivity goals, managing many cases simultaneously.
- Ensured continuity of service by collecting and accurately recording details in our case management system
- Maximised productivity, using case management system to effectively manage workload.
- Performed investigation and resolution of issues to accurately determine underlying needs.
- Handled customer queries daily, either by phone or e-mail.
Bar Staff
Oasis Recruitment LtdJul
01.2019 - 09.2019
- ACHIEVEMENTS
- Held responsibility for the preparation of alcoholic / non-alcoholic beverages for customers
- Interacted with customers in a friendly manner, took orders and served snacks / drinks as requested
- Mixed ingredients to prepare alcoholic beverages according to defined recipes
- Verified customer identification and ensured adherence to appropriate age limitations for the serving of alcohol
- Prepared accurate bills, presented to customers and processed payments using till systems
- Restocked and replenished bar inventory and supplies when required
- Remained customer focused to nurture excellent customer service experiences in line with brand expectations
- Performed general bar cleaning and stocked up regularly as per defined processes
- Adhered to all Licensing Laws and Weights and Measure Acts.
Warehouse Operative
01.2016 - 02.2017
1st Line Support Engineer (Apprentice
Paul Davey-TurnerJan
01.2015 - 01.2016
Education
Law LLB (Hons -
University of Northampton
2021
Diploma - Business
Northampton Academy Sixth
2011
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Northampton Academy
2010
Skills
- KEY SKILLS & COMPETENCIES
- Capability to assist within an office environment, perform administration and dealing directly with clients
- Ability to draft legal documents and correspondence with diligence and accuracy
- Supporting query and case work through full lifecycles to achieve successful outcomes
- Clear communicator with customers, colleagues and management to build professional relationships
- Rational and logical approach to problem solving - Excellent analytical and research skills
- Proficiency in the
- Use of IT / software packages including the Microsoft Office Suite (Word, Excel, Outlook)
Languages
Romanian
Native
English
Fluent
Timeline
Assistant Paralegal/Assistant Case Handler
Shoosmiths
11.2021 - Current
Bar Staff
Oasis Recruitment LtdJul
01.2019 - 09.2019
Warehouse Operative
01.2016 - 02.2017
1st Line Support Engineer (Apprentice
Paul Davey-TurnerJan
01.2015 - 01.2016
Law LLB (Hons -
University of Northampton
Diploma - Business
Northampton Academy Sixth
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Northampton Academy
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