Andrei Grigorescu

• Manage day‑to‑day operations of a 78‑property supported housing scheme, supporting approximately 84 residents.
• Coordinate and lead a team of four staff (Housing Assistant, two Cleaners, Activities Coordinator), ensuring high‑quality service delivery and team performance.
• Provide structured weekly mentoring to a newly appointed Housing Manager, supporting onboarding, operational knowledge, and professional development.

• Contribute to service performance by maintaining occupancy levels, supporting rent collection targets, and ensuring high standards of service delivery aligned with organisational KPIs.
• Manage rent collection, arrears recovery, tenancy sustainment, and tenancy management processes.
• Lead safeguarding work, manage complex resident cases, and collaborate with external agencies and local authorities.
• Oversee building safety, maintenance, and contractor performance to maintain compliance and high‑quality living environments.
• Manage voids and lettings to maximise occupancy and minimise rental

loss.
• Promote resident engagement, independence, and wellbeing through regular engagement and community initiatives.

• Support continuous service improvement by identifying areas for operational efficiency and enhancing resident satisfaction.

Supported Housing Officer – TUPE transfer from Notting Hill Genesis to Housing 21 – London
Feb 2023 – November 2024

Transferred to Housing 21 in February 2023 through a TUPE process following the transfer of the service from Notting Hill Genesis. Initially continued in the role of Supported Housing Officer, with responsibilities progressively aligned to management-level duties. Officially appointed to the Housing Manager role in November 2024 following organisational restructure.

• Delivered housing management services to residents in supported housing schemes.
• Conducted welfare checks and supported older adults and vulnerable residents to live independently.
• Raised and monitored maintenance and repairs, liaising with contractors to ensure timely resolution.
• Supported residents with tenancy issues, rent payments, and access to community and support services.
• Maintained accurate records and contributed to audits and compliance processes.

• Ensured customer satisfaction by providing knowledgeable product support and personalised service.
• Completed sales transactions using cash, credit, and debit options.
• Maintained current knowledge of customer preferences to suggest relevant products.

• Welcomed guests with a warm and friendly attitude.
• Assisted co-workers and managers in coordinating tasks effectively.
• Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
• Maintained discretion and confidentiality to protect guest privacy.
• Supported housekeeping by monitoring and reordering cleaning supplies as needed.