Eva Boscan
Harlow,United Kingdom
Summary
Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in [Language]. Punctual employee with a dependable nature and strong history of showing up and being ready to work. Looking for a new long-term position with [Company]. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated plant operations professional skilled in various excavation methods. Operates machinery safely and responsibly for reliable task completion. Committed, team player helping to achieve construction goals through focused hard work. Energetic and proactive individual seeking to learn from construction team and gain practical experience. Competent in heavy lifting, goods transportation and assisting in site maintenance. Uses communication and active listening skills to understand and accurately follow instructions.
Overview
12
12
years of professional experience
Work history
Nursery assistant
Grandir UK
Harlow, Essex
2024.10 - Current
- Ensured student safety during lunchtime by closely monitoring behaviour.
- Supported children with special dietary needs to ensure proper nutrition.
- Communicated effectively with colleagues, fostering team unity.
- Responded proactively in emergency situations, ensuring pupil well-being.
- Supervised children on the playground after lunch, promoting active play.
- Participated in staff meetings to improve overall service delivery.
- Helped maintain order during busy periods, resulting in a calm atmosphere.
- Maintained cleanliness of dining area by promptly clearing tables.
- Supported mealtimes children with additional difficulties including social anxiety, food allergies and physical impairments.
- Provided 1:1 support for [Number] [Type] students, including feeding support and personal care.
- Created positive, enjoyable lunchtime experience for [Number] children.
- Reduced anxiety for younger and SEND pupils by employing clear communication and calming strategies.
Sales assistant
Inmotion Stansted Airport
Stanstead , Essex
2024.04 - Current
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Demonstrated products effectively leading to increased sales conversions.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Demonstrated product usage and features to customers.
Nursery assistant
Protocol Education
Harlow, United Kingdom
2023.06 - 2024.09
- Withstrong time management skills
- Detail- oriented and learns new tasks quickly
- Possesses excellent memory and aptitude for calculations
- Dedicated Waiter skilled at meeting needs ofdiverse clientele accurately and courteously by keeping calm and maintaining professionalism at all times
- Solid history ofsuccess in food service with [Number] years of experience
- Self-motivated individual offering excellent skills inguest relations and upselling products and services
- Engaging wait staff member with ability to articulate and help customers make menu choices
- Pursuing similar position where skills inconflict resolution will be embraced.Outgoing [Job Title] with dedication to positive guest relations
- Passionate about securing new, challenging position as serveror hostess within fast-paced restaurant or bar
- High-volumedining, customer service and cash-handling background
- Responsible [Job Title], passionate about delivering outstanding quality and service
- Offering [Number] years of experience in industry with history of recognition for performance.
- Recorded and informed manager regarding injuries and accidents.
- Informed parents and staff members regarding activity of children.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Fed meals , changed diapers and assisted children to use toilet.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Coordinated children's movements between school property and off-site activities.
- Read stories and lead activities to help children build foundational learning skills.
- Supervised groups of up to [Number] children.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Organised classroom spaces to align with lessons and support children's learning.
- Set up equipment and materials ahead of recreational activities.
- Developed positive, trusting relationships with groups of young children.
Waiter
Premier Inn Hotel
Stanstead, United Kingdom
2023.06 - 2023.08
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Practiced healthy and safety measures to comply with regulations.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Managed timing standards in food deliveries to minimise delays.
- Stayed up to date on menu changes to accurately answer customer queries.
- Polished glasses and cutlery to pristine standards.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Accurately took orders, making menu recommendations as appropriate.
- Prepared tables for guests and reset tables between customers.
- Checked customer IDs to confirm age before selling age-restricted products.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Greeted customers, presented menus and shared information about available special items.
- Advised customers on wine and beverage pairings with selected food items.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Increased order value by upselling sides, drinks and desserts.
- Advised on food and drink choices based on customer preferences.
- Verified completed orders and served guests at tables.
Floor Assistant
Sainsbury's
Harlow, United Kingdom
2022.11 - 2023.04
- Important thing
- Computer skills -competent with
- Microsoft Word
- Payment processing
- Sanitisation procedures
- Enthusiastic communicator
- Consultative selling
- Active selling
- Brand awareness
- Self-motivated
- Face-to-face selling
- Worked with [Type] team to consistently meet [Type] targets.
- Owned [Type] tasks for [Type] area.
- Elevated shopping experience by championing excellent customer service with each interaction.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Assisted customers in locating specific items to boost satisfaction.
- Maintained knowledge of products and features to provide recommendations to customers.
Supervisor
Double Tree Buy HIlton Kingston
London, United Kingdom
2022.03 - 2022.08
- Offered instruction, coaching and motivation for enhanced team morale.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Dealt with customer complaints and rectified product and service issues.
- Maintained documents and records to comply with internal policies and external regulations.
Restaurant team member
Crawne Plasa London
Surbiton, Kingston upon Thames
2019.01 - 2022.03
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
- Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
- Worked closely with directors to ensure investment and commitment to growth strategies for company progression.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed timing standards in food deliveries to minimise delays.
- Kept tables clear of used crockery, glassware and cutlery.
- Practiced healthy and safety measures to comply with regulations.
- Stayed up to date on menu changes to accurately answer customer queries.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Advised on food and drink choices based on customer preferences.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Polished glasses and cutlery to pristine standards.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Checked customer IDs to confirm age before selling age-restricted products.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Increased order value by upselling sides, drinks and desserts.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Greeted customers, presented menus and shared information about available special items.
- Accurately took orders, making menu recommendations as appropriate.
- Advised customers on wine and beverage pairings with selected food items.
- Verified completed orders and served guests at tables.
Waiter
Holiday Inn London
Kingston
2017.07 - 2019.01
- Long Ditton, Surbiton KT6 5QQ - customerservice in the hotel restaurant
Cleaner
Sirius Cleaning Services LTD
Guildford
2017.06 - 2017.07
Room attendant
P&P Hotel Consultancy LTD
London
2016.10 - 2017.06
- Ditton, Surbiton KT6 5QQ) - roomservice in the hotel
Transport route planner
Family Market
Chisinau, Moldova
2015.08 - 2016.09
- Understood and accounted for impacts of local geography on planning, accounting for technical constraints, protected sites and potential costs of addressing concerns.
- Designed optimal public transport system networks.
- Applied statistical analysis techniques to break down complex data and develop actionable planning insights.
- Prepared accurate, non-technical charts to present data in visual manner.
- Coordinated planning for traffic systems in [Location].
- Worked within applicable local, regional and country-wide laws to develop and optimise [Type] plans.
- Interpreted data from transport studies dealing with transport planning, operations and engineering.
Call centre operator
Moldcell
Chisinau, Moldova
2014.07 - 2015.02
- Surpassed customer expectations and improved brand image by following guidelines to process [Type] requests quickly and effectively.
- Cultivated acute understanding of customer requirements in relation to [Product or Service].
- Reduced average call waiting time by [Number]% by providing superior customer experience to increase first call resolution rates.
- Optimised call centre queues by suggesting improvements to IVR system based on customer feedback.
- Managed [Number] [Type] calls [Timeframe], expertly using call-handling technology.
- Improved customer satisfaction rate by [Number]% by maintaining friendly and knowledgeable approach to surpass customer expectations.
- Supported efficiency of high operational activity levels by promptly reporting and correcting [Type] faults.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Acted as first point of contact for customer issues and queries.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Managed customer expectations to improve satisfaction rates.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Maintained client databases with updated customer information and current service plan agreements.
- Engaged clients with sales opportunities to secure valuable transactions.
- Answered customer enquiries with excellent customer service skills.
- Promoted current services and offers using expert product knowledge.
- Ordered prompt product dispatch to meet business delivery timeframes.
Education
Gheorghe Asachi” College
Moldovaundefined
Kingston College
Kingston upon Thames2023
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University of Suffolk -Suffolk
2016
Skills
- Mother tongue(s) Romanian
- Other language(s) UNDERSTANDING
- SPEAKING WRITING
- Listening Reading Spokeninteraction
- Spoken production
- English B1 B1 B1 B1 B1
- Russian C2C1 C1 C1 C1
- Ukrainian C2 B1 B2 B1 A2
- B1/B2:
- Independent user - C1/C2: Proficient
- User
- Common European Framework of
- Reference for Languages
- Communication skills -team work: I
- Worked with different people, but in
- General between youth
- Mediating skills: I've been working in
- Teams withyoung age and also I'm
- Doing it now
- Organisational / managerial skills I
- Have served my clients at all the with
- Greatest pleasure and I considerthis
- Most
- Important thing
- Computer skills -competent with
- Microsoft Word
- Cash handling
- Payment processing
- Sanitisation procedures
- Cleaning abilities
- Email management
- Customer communications
- Service knowledge
- Email marketing campaigns
- Online customer service
- Practical problem solver
- Customer needs analysis
- Live chat
- Customer retention
- Performance management
- Sales strategies
- Product knowledge
- Call centre operations
- Training and development
Languages
English
Advanced
Romanian
Native
Russian
Native
Ukrainian
Fluent
Timeline
Nursery assistant
Grandir UK
2024.10 - Current
Sales assistant
Inmotion Stansted Airport
2024.04 - Current
Nursery assistant
Protocol Education
2023.06 - 2024.09
Waiter
Premier Inn Hotel
2023.06 - 2023.08
Floor Assistant
Sainsbury's
2022.11 - 2023.04
Supervisor
Double Tree Buy HIlton Kingston
2022.03 - 2022.08
Restaurant team member
Crawne Plasa London
2019.01 - 2022.03
Waiter
Holiday Inn London
2017.07 - 2019.01
Cleaner
Sirius Cleaning Services LTD
2017.06 - 2017.07
Room attendant
P&P Hotel Consultancy LTD
2016.10 - 2017.06
Transport route planner
Family Market
2015.08 - 2016.09
Call centre operator
Moldcell
2014.07 - 2015.02
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Kingston College
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University of Suffolk -Suffolk
Gheorghe Asachi” College