Andrei Adam

• Demonstrated versatility and expertise in overseeing multiple areas of leisure centre operations, including reception, plant room operation, gym management, and lifeguard duties.
• Successfully managed the reception area, ensuring a welcoming and efficient experience for members and visitors. Handled inquiries, registrations, and bookings, providing exceptional customer service and resolving issues promptly.
• Operated and maintained the plant room, ensuring the health and safety standards of pool water systems are on the right parameters by checking and adjusting the levels of chemicals such as free/total chlorine, PH, and TDS.
• Actively engaged with members and guests, addressing their concerns, providing assistance, and maintaining a high level of customer satisfaction. Successfully collected over 150 positive feedback cards from customers over the last 3 business quarters.
• Oversaw all aspects of gym operations, including facility management, staff supervision, customer service, and financial performance. Increased gym performance from 55% to 91.50% in the last 3 mystery shopping reports since undertaking this department.
• Conducted primary research project on personal training, analyzing market trends and member preferences to identify opportunities for revenue growth that could potentially generate between £15,000 to £50,000 in additional revenue per club through the implementation of an additional personal training system which was currently missing from the current business frame.
• Created and implemented comprehensive personal training programs across all clubs, targeting specific member demographics and addressing their fitness goals and needs.
• Collaborated with fitness instructors and well-being department designing a diverse range of group exercise classes, catering to various fitness levels, interests, and goals. The introduction of these programs led to substantial cost savings of £20,000 annually by optimizing resource allocation and utilizing existing staff and facilities more efficiently.
• Developed a comprehensive schedule for the new classes, optimizing the utilization of available resources and maximizing class attendance. Trained and mentored personal trainers, ensuring those possessed the necessary skills and knowledge to deliver high-quality training sessions and exceptional customer service.
• Collaborated with the marketing team to create and execute promotional online social media campaigns such as fitness challenges increasing customer engagement and satisfaction.
• Collaborated with cross-functional teams, including well-being, marketing, and operations, to develop a cohesive customer journey strategy aligned with business goals.
• Maintained high cleanliness and safety standards, ensuring compliance with health and safety regulations.
• Demonstrated exceptional member service skills by promptly and effectively addressing member inquiries, concerns, and complaints. This resulted in consistently high member satisfaction as evidenced by maintaining the first position out of all Lampton leisure clubs in TRP charts for the past 2 business quarters whilst temporarily covering the retention manager post.
• Conducted regular staff meetings such as monthly 1-2-1s, providing training and feedback to enhance staff performance and productivity.
• Maintained positive relationships with vendors whilst ensuring the timely delivery of gym equipment and other supplies.

• Worked directly with the club manager and sales department in order to achieve monthly targets.
• Monitored Club's performance via KPIs and set up new ones in order to achieve consistent progress.
• Managed club's H&S in all aspects while supervising directly general operations.
• Successfully managed 3 personal trainers, overseeing hiring, training, and supervising.
• Provided Club Tours while assisting potential members throughout the joining process and upselling other additional paid products such as special group classes ( Breakfast Club).
• Developed and implemented unique lead-generating social media systems such as Facebook, Instagram and Google ads.

• Researched demographics, established pricing list, created price strategy.
• Booked and delivered weekly fitness assessments with 85% conversion rate.
• Conducted Group Classes.
• Provided clients with safe and reasonable exercises to be performed at home or in gym settings.
• Lead various Outreach Fitness Events.
• Equipment check-ups and maintenance, log-book.
• Supported Assistant Manager in improving operations and resolving issues to deliver top-notch customer service.

Designed enjoyable and innovative customized training programs based upon fitness goals which helped improving client retention hence generating long-term revenue.

• Effectively communicated with supported sales and administrative teams on a daily basis in order to maximize personal training sales.
• Covered reception tasks and provided extra support during peak-hours.
• Consistently exceeded monthly PT's quotas by 200% by pursuing leads and expanding prospect list.
• Boosted company revenue quotas by more than [100]% by selling PT's Packages to 4000 GBP in April 2017.
• Managed Personal Trainer schedule and stayed within budgeted non-session hours.

• Promoted fitness centre programs such as the youth and adult swim team programs or spa therapies.
• Maintained cleanliness of the group fitness room, mirrors, floor, and fitness equipment.
• Created personal training programs that addressed specific injuries or health problems.