Andreea Bosinceanu
Grays
Summary
Experienced KYC Analyst skilled in customer due diligence, risk assessment and compliance. Demonstrates impressive abilities to multitask and work well under pressure with proven record of 100% compliance while delivering high quality service and consistent results. Ability to share knowledge and lead projects that focus on quality and increases performance of the team and business growth.
Any role is taken as a challenge and there is will to take on greater responsibilities to meet the company goals.
Overview
11
11
years of professional experience
Work history
KYC analyst
Randstad- Barclays
Grays, Thurrock
04.2023 - Current
- Delivered end-to-end KYC onboarding lifecycle service for new customers.
- Performed due diligence on customer documentation and information.
- Conducted end-to-end review of KYC records.
- Provided updates at regular compliance meetings with internal stakeholders.
- Assessed risks and compliance issues associated with customers or products.
- Supported development of relevant policies and procedures to reflect changing regulatory requirements.
- Interpreted and analysed KYC data to accurately risk assess existing clients.
- Met daily, weekly and monthly KPI targets, maintaining 100% quality standards.
- Identified, defined and implemented improved process efficiencies.
- Assisted with remediation projects and initiatives.
- Prepared and presented reports and analyses to senior management.
- Supported new staff with planning, prioritising and achieving job requirements for improved efficiency.
- Completed ongoing staff training sessions for 7 colleagues.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Prioritised competing tasks and coordinated high-volume workload to meet business needs.
- Volunteered for additional tasks and projects, demonstrating initiative and commitment to going extra mile.
- Upskilled team members by planning and delivering training workshops.
- Supported team by demonstrating respect and willingness to help.
Trainee Accountant
Camil Civil Rail Ltd
Grays
06.2022 - Current
- Role requires use of computer and accounting software to input data and manage records
- Familiar with commonly used software and computer programs, including word processing, spreadsheet and presentation programs
- Assisting superior with managing client expectations and deadlines
- Assisting with preparation of personal and business tax returns
- Carrying out bookkeeping activities including journal postings and ledger reconciliations
- Processing client records accurately using Xero
- Preparation of VAT returns and management accounts
- Assisting with general administrative duties including meeting and greeting clients, filing, answering telephone and supporting team to meet deadlines as require
HOMEMAKER
HOMEMAKER
Grays
10.2018 - 06.2022
- STAYING HOME DUE TO THE BIRTH OF TWO CHILDREN.
Waitress
BONNE BOUCHE Patisery
London
03.2015 - 10.2018
- Customer Service: Provide exceptional customer service by greeting patrons, taking orders, and ensuring guest satisfaction throughout their dining experience.
- Order Taking: Accurately record food and beverage orders from customers, ensuring all special requests and dietary restrictions are communicated to kitchen staff.
- Menu Knowledge: Demonstrate comprehensive understanding of menu, including ingredients, preparation methods, and specials, in order to make recommendations and answer customer inquiries.
- Table Maintenance: Maintain cleanliness and organization of tables, ensuring customers are properly set with necessary utensils, condiments, and other dining essentials.
- Food and Beverage Delivery: Serve food and beverages promptly and accurately to patrons, ensuring proper presentation and adherence to food safety standards.
- Upselling: Utilize suggestive selling techniques to promote additional menu items, specials, and desserts to enhance overall dining experience and increase sales.
- Cash Handling: Process customer payments accurately, including cash, credit cards, and other forms of payment, and reconcile transactions at end of each shift.
- Team Collaboration: Work collaboratively with kitchen staff, bartenders, and other waitstaff to ensure smooth service and timely delivery of orders.
- Cleanliness and Sanitation: Adhere to strict hygiene and sanitation standards, including regular handwashing, sanitizing of surfaces, and proper handling of food and beverages.
- Problem Resolution: Address customer concerns and complaints promptly and professionally, striving to resolve issues to satisfaction of guests
- Training of 3 new waiters that resulted in improved levels of guest satisfaction.
Office Manager/Accounts
SC COLIXAR SRL
VASLUI, ROMANIA
05.2013 - 09.2014
- Operating as lead point of contact for any and all matters specific to company accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Analyzed sales to identify top-performing products
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Supervised and trained customer service team members to provide exceptional client care and account management
- Managed over 200 customers per day
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits
- Coordinated remote working teams with exceptional leadership and communication
- Developed strong teams by skillfully recruiting, orienting, and training loyal, hard-working employees
- Analyzed data and identified opportunities to minimize operating costs
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth
- Developed business plans to deliver sustained growth
- Led team changes and organizational restructures to boost productivity
- Reduced staff turnover by building positive company culture
- Consistently exceeded productivity targets by monitoring and improving individual and team performance
- Expanded customer base through strong service and multi-channel marketing strategies
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Education
Bachelor's degree in Business Management - Management
University of Creative Arts
London 02/2022 -
Bachelor's in Accounting and business information systems - Accounting
UNIVERSITY OF ECONOMY ALEXANDRU IOAN CUZA
Romania 09/2010 - 07/2013
ECONOMICS - Economics
ECONOMIC COLLEGE ANGHEL RUGINA
Romania 09/2006 - 07/2010
Skills
- Strong understanding of KYC/AML regulations and industry best practices
- Ability to interpret complex information and make risk-based decisions
- Excellent communication and interpersonal skills for interacting with clients and internal stakeholders
- Proficiency in using KYC/AML tools and software for documentation and screening purposes
- Ability to understand concepts, develop ideas and implement strategies
- Microsoft Office proficiency
- Solid experience and understanding of AML requirements for wide range of client types including Trusts, CACS, simple and complex Limited Companies , Unincorporated partnerships and Sole traders
- Clear understanding of various financial crime and reputational risk-factors when onboarding new clients
- Sound understanding of how to establish and record Source of Funds/Source of Wealth
- Experience in handling and summarising escalation cases for Senior Management review
- Leadership and team-building
- Report writing
- Proposal development
- Financial accounting knowledge skills
- Analysis skills and attention to detail
- Coaching and mentoring of new staff
- Ability to evaluate and provide feedback to senior management after conducting training on new staff
- Ability to holistic assess and risk accept different customer information according to end-to-end guide
Languages
English
Fluent
Romanian
Native
Personal Information
Industry: Accounting, Administrative Assistance, Banking & Finance, Customer Service, Hospitality & Tourism, Management, Marketing, Project Management, Retail
Affiliations
- Reading articles about leaders in business
- Puzzle solving
- Running
Accomplishments
Accomplishment in making myself noticed within my team and being able to deliver challenging projects to senior management such as:
1. Trained 7 incoming new staff on analyse of multiple entities on par with end-to end guide.
2. Developed training material for my team that supported high productivity and quality.
3. Delivered numerous side projects assigned by senior management focused on risk assessment and escalation cases.
4. Delivered 100 % quality and productivity during my activity within the company
Awards:
Bachelor's with Honours in Accounting and Business Information Systems
Timeline
KYC analyst
Randstad- Barclays
04.2023 - Current
Trainee Accountant
Camil Civil Rail Ltd
06.2022 - Current
HOMEMAKER
HOMEMAKER
10.2018 - 06.2022
Waitress
BONNE BOUCHE Patisery
03.2015 - 10.2018
Office Manager/Accounts
SC COLIXAR SRL
05.2013 - 09.2014
Bachelor's degree in Business Management - Management
University of Creative Arts
02/2022 -
Bachelor's in Accounting and business information systems - Accounting
UNIVERSITY OF ECONOMY ALEXANDRU IOAN CUZA
09/2010 - 07/2013
ECONOMICS - Economics
ECONOMIC COLLEGE ANGHEL RUGINA
09/2006 - 07/2010
Similar Profiles
Jack PlotkinJack Plotkin
Business Banking KYC Analyst at Randstad Sourceright - Barclays ContractBusiness Banking KYC Analyst at Randstad Sourceright - Barclays Contract
Reena KolheReena Kolhe
Assistant Vice President (AVP) at BARCLAYS BANK (Barclays Technology Centre India Pvt. Limited)Assistant Vice President (AVP) at BARCLAYS BANK (Barclays Technology Centre India Pvt. Limited)
Céline DUVEAUCéline DUVEAU
Manager opérationnel at Randstad Source Right groupe RandstadManager opérationnel at Randstad Source Right groupe Randstad
Oyeniyi AdegunOyeniyi Adegun
(Lead) Back-End Developer at The Gym Group(Lead) Back-End Developer at The Gym Group
NJOROGE BENJAMIN MWANGINJOROGE BENJAMIN MWANGI
Teacher at Teachers Service CommissionTeacher at Teachers Service Commission