Summary
Overview
Work history
Education
Skills
Languages
Timeline
SalesAssociate

Andreea Irenei Sfait

Maidstone,Kent

Summary

I am a highly motivated, responsible, honest, hardworking, reliable, organized person and open to anything. I like to consider myself outgoing and a good communicator. I am multi- lingual and speak two languages (Romanian, English). I am computer literate and willing to work shift, unsocial hours and weekend shift rosters .


Overview

6
6
years of professional experience

Work history

Coordination Manager

Pro-Force Limited
Maidstone, Kent
06.2023 - Current
  • Consistently met company and department objectives within budget and time constraints.
  • Collaborated with site managers in logging, communicating and escalating issues.
  • Answered phone calls and responded to emails from clients.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained documents and records to comply with internal policies and external regulations.

Business Owner

Mix Food United (Grocery Store)
London, City of London
08.2021 - 08.2023
  • Family ran business, not involved as much but still helping when I'm available.
  • Established business goals and objectives to provide organisational direction toward growth and prosperity.
  • Enhanced new product awareness by posting engaging images to company websites and social media accounts.
  • Consulted team members expertise to influence strategic decision-making.
  • Guided team activities by offering actionable feedback to drive development and improvement.
  • Led training and development programmes forstaff.
  • Generated strategic business plan and budgets through market analysis and responsible fiscal management.
  • Used exceptional skills in leadership, communication and team building to instill strong company-wide culture.
  • Oversaw budget management to keep to financial targets.

Warehouse Operative

Waitrose & Partners
Maidstone, Kent
06.2021 - 08.2021
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Kept accurate electronic records of received and distributed merchandise.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Performed tagging and labelling of warehouse inventory.
  • Sorted materials on warehouse racks and shelves.

Cafe Barista & Manager

Bliss
Maidstone, Kent
05.2020 - 04.2021
  • Routinely replenished coffee bean supply and stocked coffee brewing equipment.
  • Established positive rapport with regular customers by facilitating personalised guest experience.
  • Demonstrated skills in espresso extraction and latte art to deliver great service across team.
  • Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Coordinated preparation of food orders to facilitate highly organised and timely service by waiting staff.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

Team Leader

Kfc
Maidstone, Kent
01.2018 - 04.2020
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.
  • Followed opening, closing and shift changeover procedures for seamless operations.

Education

GCSEs -

Maplesden Noakes School
Maidstone, Kent
09/2013 - 06/2018

NVQ Level 1 & NVQ Level 2 - Hairdressing & Beauty

MidKent College
Maidstone, Kent
09/2018 - 06/2020

Diploma of Higher Education - Business Management

CECOS University London
London
09/2023 -

Skills

  • Developed communication skills, both written and verbal, through numerous essays and presentation given during my time at school
  • Ability to take the initiative and work well under pressure, ensuring strict deadlines are met
  • Able to work in a team and contributing ideas
  • IT Skills: Computer operating systems: Internet, Windows, Microsoft Office (Word, Excel, PowerPoint)
  • Learning assessments
  • Hands-on learning
  • Relationship building
  • Organizational skills
  • Staff Management
  • Technical Support
  • Clear oral/written communication

Languages

Romanian
Native

Timeline

Coordination Manager

Pro-Force Limited
06.2023 - Current

Business Owner

Mix Food United (Grocery Store)
08.2021 - 08.2023

Warehouse Operative

Waitrose & Partners
06.2021 - 08.2021

Cafe Barista & Manager

Bliss
05.2020 - 04.2021

Team Leader

Kfc
01.2018 - 04.2020

GCSEs -

Maplesden Noakes School
09/2013 - 06/2018

NVQ Level 1 & NVQ Level 2 - Hairdressing & Beauty

MidKent College
09/2018 - 06/2020

Diploma of Higher Education - Business Management

CECOS University London
09/2023 -

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