Andreea Soimu
Skelmersdale,Lancashire
Summary
Organised professional skilled in administration, customer service, and communication. Utilises Microsoft Office to effectively manage time and prioritise tasks. Collaborates with teams to ensure policy compliance and enhance operational efficiency, supporting organisational objectives.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer advisor
Victorian Plumbing
Skelmersdale, Lancashire
2025.06 - 2025.09
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Delivered personalised service to each client, fostering trust and loyalty.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Ensured smooth store operations by coordinating with the team effectively.
Warehouse operator
GXO Logistic
Haydock, St. Helens
2023.06 - 2024.09
- Operate VNA equipment to keep functionality and safe performance consistent daily.
- Follow safety regulations and approved protocols during all VNA work.
- Communicated effectively with supervisors, improving overall workflow.
- Kept clean work areas, promoting better productivity and safety standards.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Forklift driver
Victorian Plumbing
Skelmersdale, Lancashire
2021.10 - 2022.02
- Responded quickly to urgent requests, ensuring customer satisfaction.
- Increased productivity by completing inventory tasks efficiently and accurately.
- Maintained focus whilst operating heavy equipment in a busy environment.
- Utilised hand-held scanners for efficient tracking of warehouse items.
- Adhered strictly to health and safety regulations at all times.
- Collaborated with team members to complete orders on time.
- Demonstrated flexibility by performing various warehouse duties as required.
Quality checker
Alexander Dennis
Skelmersdale, Lancashire
2017.05 - 2020.10
- Inspected, sorted, and repacked products, promptly reporting issues to maintain quality standards.
- Documented audit tests and findings thoroughly, ensuring compliance with quality standards.
- Identified control gaps through comprehensive research and assessments, recommending improvements to enhance quality assurance.
- Compiled spreadsheet data from various sources to ensure accuracy in reporting.
Education
BSc Business and Tourism Management - Business and Tourism Management
Canterbury Christ Church University
Manchester 2022.09 - 2026.05
Skills
- Customer service and communication
- Product knowledge
- Microsoft Office proficiency
- Attention to detail
- Time prioritisation
- Policy compliance
- Teamwork and adaptability
- Administration and organisation
Affiliations
- Customer- Focused reading, planning and organisation.
Certification
- Forklift/ Counterbalance lincence - issuing body RTITB,
- VNA lincence- issuing body RTITB,
Languages
English
Advanced
Romanian
Native
Right to Work
Right to Work in the UK: Settled Status.
Driving Licence
Driving Licence: Full UK,
Timeline
Customer advisor
Victorian Plumbing
2025.06 - 2025.09
Warehouse operator
GXO Logistic
2023.06 - 2024.09
BSc Business and Tourism Management - Business and Tourism Management
Canterbury Christ Church University
2022.09 - 2026.05
Forklift driver
Victorian Plumbing
2021.10 - 2022.02
Quality checker
Alexander Dennis
2017.05 - 2020.10