Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
Generic

Andreea Dima

South Harrow,Harrow

Summary

Hard-working and passionate job seeker with strong organizational and communication skills. Professionally experienced and accomplished in managing corporate level management personnel and clients. I am a highly reliable and ethical individual that works effectively with cross-functional teams in ensuring operational and service excellence.

Experienced service advisor with strong advising background in customer service and scheduling. Flexible, proactive individual with excellent technical knowledge and administrative support. I have developed strong skills from working under pressure and I thrive well in fast-paced environments.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Service advisor

Trust Ford
Alperton, City of London
01.2025 - Current
  • Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
  • Oversaw vehicle inspections, increasing safety measures.
  • Documented all services provided, maintaining comprehensive records.
  • Managed challenging customer situations for resolution and customer retention.
  • Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
  • Built rapport with customers, enhancing long-term relationships.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Recorded details regarding car issues to maintain proper documentation.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.

Service Advisor

Lookers Jaguar Land Rover
West London
11.2023 - Current
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
  • Checked vehicle tax and registration requirements, completing accurately and within required timeframes.
  • Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
  • Explained complex mechanical information clearly to customers for good understanding of required repairs.
  • Prepared servicing invoices and processed payments to maintain balanced department finances.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Examined car claim evidence against company guidelines and procedures to determine suitable outcomes for submitted car claims, informing approval or rejection decisions.

PA to CEO/Office Coordinator

B&S Group Healthcare
, Hillingdon
09.2022 - 03.2023
  • Acted as second set of eyes and ears to pre-empt employer needs and requirements.
  • Performed general bookkeeping, chasing invoices internally and externally to verify purchases and credit card usage
  • Performed background research for special projects
  • Managed company databases, account files and monthly stakeholder reports
  • Managed and controlled director's finances, such as expenses, income and budgets
  • Liaised with managers, clients, suppliers, media and other people on behalf of CEO
  • Organized bookings, events, hotels, travels and other matters and requests by the CEO
  • Took notes and minutes during meetings and appointments for CEO reference and review after meetings
  • Monitored office inventory and supplies, promptly ordering low stock items
  • Acted as CEO's point of contact by answering phone calls and corresponding to emails.
  • Organized travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants
  • Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes
  • Organized personal and professional calendars, including reminders and updates for upcoming meetings and events.
  • Assigned projects to administrative staff while boosting office productivity and streamlining processes.

Front of House Receptionist/Reservations Assistant

The Bailey's Hotel London
Kensington, Royal Kensington and Chelsea
10.2021 - 09.2022
  • Gained exceptional experience to operate on Opera System (refunds, check in, check out, create reservations, cancel reservations, take payments cash/card and handle payment link, print daily reports, assigning rooms accordingly, etc)
  • Trained and supervised new employees
  • Created a professional, welcoming atmosphere for customers and staff
  • Negotiated and made up-sales daily, which helped the company generate additional revenue
  • Handling phone calls/emails and transferring accordingly
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Resolved customer issues daily using strong interpersonal skills and conflict resolution techniques.
  • Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
  • Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
  • Performed close-of-day functions following hotel procedures and guaranteeing coverage continuity.
  • Acted as brand ambassador and created memorable experiences for all guests by delivering highest service standards.

Education

First Aid at work Certificate - Health and Safety

St John Ambulance
London
08.2024 - 10.2027

GCSEs: English Certificate -

Uxbridge College

A-Levels: Business Diploma -

Uxbridge College

Certificate Business Management and Finance: Level 2 -

Uxbridge College

Diploma in Business Administration: Level 1 -

Uxbridge College

Skills

  • Leadership and Teamwork
  • Expense reporting
  • Office management
  • Advanced computer skills
  • Strong interpersonal skills
  • Report analysis
  • Self-directed
  • Excellent communication skill
  • Complaint resolution
  • Sales expertise
  • After-sales service
  • Customer care

Custom

Personal Information

Timeline

Service advisor

Trust Ford
01.2025 - Current

First Aid at work Certificate - Health and Safety

St John Ambulance
08.2024 - 10.2027

Service Advisor

Lookers Jaguar Land Rover
11.2023 - Current

PA to CEO/Office Coordinator

B&S Group Healthcare
09.2022 - 03.2023

Front of House Receptionist/Reservations Assistant

The Bailey's Hotel London
10.2021 - 09.2022

GCSEs: English Certificate -

Uxbridge College

A-Levels: Business Diploma -

Uxbridge College

Certificate Business Management and Finance: Level 2 -

Uxbridge College

Diploma in Business Administration: Level 1 -

Uxbridge College

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Andreea Dima