Andreea Cosmina Batir
Bishop's Stortford,Hertfordshire
Summary
I am a positive, trust worthy and hard working individual, who always strives to achieve the highest standard possible, at any given task. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work history
Costumer service supervisor
Ryanair
Bishop's Stortford, Hertfordshire
12.2017 - Current
- Performed rigorous pre-flight security checks ahead of take off.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Stayed current on processes and procedures to offer relevant assistance.
- Supported passengers through emergency scenarios for safe outcomes.
- Regularly monitored cabin throughout flight to verify security.
Cashier
Denim Store
iasi romania
02.2015 - 06.2017
- Organised displays to promote inventory and encourage customer purchases.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Recommended products and services to customers based on requirements.
Gym Receptionist
oxygen gym
iasi
01.2010 - 06.2017
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Promoted and sold memberships
- Making inductions to the new clients
Education
Civil Engineer - Civil Engineering
The University of Civil Engineering And Build Services
Iasi, Romania 09.2008 - 07.2012
High School Diploma - Technical Drawing
High School
Iasi, Romania 08.2004 - 05.2008
Skills
- Serious and formal person, excellent interpersonal relations to work in team
- Capacity to solve conflicts
- Dedicated, dynamic and ambitious person
- Good communication and interpersonal skills
- Customer experience management
- Time management
Languages
English
Advanced
Spanish
Intermediate
Romanian
Native
Custom
175 cm
Timeline
Costumer service supervisor
Ryanair
12.2017 - Current
Cashier
Denim Store
02.2015 - 06.2017
Gym Receptionist
oxygen gym
01.2010 - 06.2017
Civil Engineer - Civil Engineering
The University of Civil Engineering And Build Services
09.2008 - 07.2012
High School Diploma - Technical Drawing
High School
08.2004 - 05.2008
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