Andreea Tilica

A proactive and detail-oriented assistant site manager with experience in overseeing day-to-day site operations on new build residential projects. Adept at maintaining quality assurance and project coordination to ensure timely and successful delivery of units.

Key responsibilities include:
•Enforcing and promoting health and safety compliance across site activities.
•Conducting quality control checks and snagging alongside building inspectors.
•Coordinating with subcontractors to ensure prompt progression and high-quality results.
•Managing materials, monitoring hired tools and plant, and coordinating timely off-hiring.

•Deliver daily briefs and toolbox talk.

•Storing and sorting drawings
•Overseeing environmental compliance, including maintenance and monitoring of dust and sound monitors.
•Producing detailed progress reports to support project tracking and decision-making.
•Preparing units for key NHBC inspections (pre-plaster, lock & leave stages).
•Inducting new site personnel and ensuring all RAMS are up to date and relevant.
•Organising flat type drawings for each apartment to avoid layout confusion on site.
•Ordering and placing appropriate signage to support site navigation and safety.
•Coordinating final preparations for apartment handovers and maintaining all relevant handover documentation and folders.

• During a 3-week period I worked as a trainee setting out engineer on a construction project for new residential buildings at Holloway Park. The project was in its initial stages, and accurate setting out was crucial to ensure the foundation and subsequent construction phases were executed precisely. My primary responsibility was to accurately mark out the positions of the building elements on the site. Additionally, I needed to ensure all measurements were precise to avoid costly errors and delays.
• Conduct accurate surveying and levelling using EDM and other instruments.
• Establish and verify control points and reference markers on site.
• Set out and survey for pile caps, beams, walls, columns, start ups, drainage.
• Create progress folders for the client.
• Use stakes, markers, and other tools to indicate exact points for excavation, foundation, and construction work.
• Basic use of CAD.
• Maintain comprehensive project documentation, including plans, schedules, and reports.
• Interpret and apply construction drawings and specifications to setting out processes.
• Weekly cover in the store handing out tools.
• Prepare and maintain detailed daily, weekly, and monthly progress reports and documentation.

• Company Overview: Dataquest Group specializes in providing print, telecoms, and IT solutions.
• During a recent company merger at Dataquest Group, there was a critical need to migrate and refine data sets from adopted companies' service and billing systems to our own. I was entrusted with the responsibility of overseeing the data migration process to ensure a smooth transition and integration of crucial information.
• Utilizing my proficiency in SQL, ODBC reports and Excel, I meticulously migrated and refined the data sets. Recognizing the need for a smooth transition, I also created bespoke tools to facilitate the implementation of specific sales practices from the adopted companies to our system.
• The successful completion of this data migration project not only ensured a smooth post-merger integration but also resulted in significant cost savings. The company benefited from a reduction of over £9,000 in consultancy fees. Additionally, the newly integrated system laid the foundation for improved operational efficiency and contributed to the overall success of the merger.
• Complete billing procedures using Asolvi field service management software (Db2 command-line administration).
• Technical device monitoring (Printfleet & Kyofleet & Insight programmes).
• Load contract information on to the relevant systems and handle formal termination and settlement processes.
• Produce reports on revenue and service volumes for key stakeholders and clients.
• Answer service calls, effectively prioritising issues and ensuring tickets are logged onto internal systems.
• Scheduling works all over the UK, USA and Europe ensuring SLA’s are met within 2 to 4 hours.
• Monitor the service inbox, respond to clients needing quotes, consumables, or technical assistance.
• Inputting engineer closure details on internal systems and ordering spares when needed.
• Advising clients on delivery queries such as toner, new installation products, spares; working closely with our logistics, project management, workshop, and sales team.
• 12-month reports for client annual meter meetings, report includes readings, average response time, SCA’s, lease information etc.
• Diary management for 11 engineers and 3 directors.
• Regular meetings with engineers and service managers to discuss problematic calls, high-rate actions, complaints, and further solutions.
• Scanning/ copying/ printing and filling documents.
• Maintaining client data on our billing and reporting platforms and ensuring accurate invoicing of clients in relation to their service agreements (for the provision of print, telecoms, and IT solutions).
• Training new staff.
• Dataquest Group specializes in providing print, telecoms, and IT solutions.

• When I joined Commercial Trade Services Group, there was a need for a proactive approach to enhance departmental effectiveness and client satisfaction. My initial task was to contribute to the department's growth and efficiency, handling various responsibilities within service control and supporting the board of directors as well as creating a plan to strengthen client relationships and foster loyalty.
• I frequently set up training materials, implementing effective training programs that significantly improved the department's overall effectiveness. My commitment to excellence and passion for client satisfaction led to my promotion to Service Manager within a remarkable six months.
• I initiated and organized quarterly meetings with clients to discuss their needs, address concerns, and gather feedback. These interactions allowed me to gain valuable insights into their requirements and expectations. Additionally, I negotiated better deals with suppliers, resulting in substantial cost savings that were passed on to the clients.
• Key responsibilities include recording all daily jobs using the SimPro software, supporting the board of 3 busy directors, arranging day to day schedules, meetings and all bookings, dealing with work and personal matters for the CEO's, arranging travel, hotels, meeting rooms, parking, rental cars etc., scheduling works/meetings for 6 Engineers and 2 project managers with existing and potential clients, creating quotations for project works such as extraction systems, air conditioning, plumbing, refrigeration and electrical as per project's manager’s or director’s request, dealing with all delivery notes, liaising with clients and keeping them updated with product whereabouts, project progress, etc., dealing and resolving customer complaints quickly and efficiently, producing time sheets daily, keeping record of the attendance book, sick and holiday dates for all employees in the service department, raising invoices upon completion of service or project jobs, processing and closing cash office expenses, producing petty cash book, contact with suppliers from Europe and Middle East by e-mail (Outlook) or phone regarding purchase orders or spares, preparing and making payments to suppliers, filing invoices, statements, drawings and employee documents, and ordering fresh fruit and employee uniforms.

• When I started at Home Move, there was a need to enhance the marketing strategy to attract more tenants and increase property rentals. My task was to develop and implement a new marketing strategy to generate more leads and increase property viewings.
• I conducted a thorough analysis of the current marketing practices and identified areas for improvement. Leveraging my understanding of online platforms, I implemented a new marketing strategy that primarily used the internet. This involved sending and responding to emails, calling potential tenants, and arranging property viewings. I also filtered potential tenants and managed communication with them effectively.
• The implementation of the new marketing strategy resulted in a significant increase in leads, with a 20% boost in property viewings. By utilizing online channels and refining the tenant application process, I successfully closed deals on over 150 properties in a year. The improved strategy not only attracted more tenants but also contributed to exceeding targets, earning recognition as a top performer in the company and leading to a promotion to Senior Negotiator.

• During my time at Cromwell Crown Hotel, customer satisfaction was a top priority, and there was a need to address customer concerns in a timely and effective manner. My task was to manage and resolve customer complaints efficiently, contributing to an overall positive experience for guests.
• I implemented a systematic approach to handle customer complaints, ensuring that each concern was addressed promptly and effectively. I actively listened to guests, empathized with their concerns, and took immediate action to resolve issues. This involved coordinating with relevant departments, such as housekeeping or maintenance, to rectify problems. Simultaneously, I maintained professionalism and courtesy in all interactions, ensuring guests felt heard and valued.
• The implementation of this approach resulted in a noticeable improvement in customer satisfaction scores. By resolving complaints quickly and effectively, I contributed to the overall positive image of the hotel. Additionally, the feedback system allowed for continuous improvement in service quality, leading to a better experience for guests and positive online reviews.