Andreea Alina Sackman

Building Management

• Operational Efficiency: Enhanced on-site facilities operations by implementing a data-driven maintenance schedule, achieving over a 20% increase in efficiency.
• Operational Improvements: Prioritized a preventive maintenance program across 149 units, leading to increased issue resolution rates and significant savings.
• Protocols Implementation: Enhanced daily operational protocols, including routine inspections and equipment checks, improving on-site operations by ~20%.
• Compliance: Maintained 100% regulatory compliance, ensuring property safety and adherence to industry best practices.
• Safety Leadership: Led safety initiatives, conducting regular safety drills and inspections, achieving zero incidents and increasing safety awareness with residents by ~40%.

Customer Service and Tenant Satisfaction

• Customer Service: Attained a ~90% resolution rate for tenant complaints by implementing a responsive customer service system. This included utilizing several tools to reply faster and more accurately to tenant emails and streamline the reporting process. This helped prioritize urgent issues and enabled efficient tracking of complaint resolution progress.
• Occupancy: Achieved and maintained a 100% occupancy rate through effective lease renewal strategies and proactive tenant engagement.
• Retention: Ensured a tenant retention rate of over 98% through exceptional service delivery and community-building initiatives.

Team Management

• Team Performance: Improved operational performance and tenant satisfaction by implementing team efficiency programs, increasing team efficiency by ~15%.
• Training: Ensured comprehensive staff training programs, enhancing skills and performance.

Community Building and Environmental Awareness

• Events Coordination: Organized diverse resident events promoting cultural diversity and community bonds, enhancing tenant satisfaction.
• Environmental Initiatives: Promoted sustainability through community activities and eco-friendly practices.

Operational and Financial Management

• Budget Management: Negotiated strategic supplier contracts, resulting in a ~8% cost reduction while maintaining high service quality.
• Data Management: Improved data accuracy by ~15% using modern systems and cloud platforms, enhancing operational efficiency.

Problem-Solving and Innovation

• Maintenance: Efficiently managed seasonal maintenance surges, reducing response times and increasing tenant satisfaction.
• Conflict Resolution: Mediated tenant disputes, fostering cooperation and maintaining a positive community atmosphere.
• Emergency Preparedness: Supervised and improved emergency response plans by conducting regular drills, updating evacuation procedures, and coordinating with local emergency services.
• Turnover Management: Streamlined move-ins and move-outs, minimizing vacancies and maintaining high occupancy rates.

Supplier and Contractor Management

• Contractor Relations: Cultivated strong relationships with contractors, maintaining high satisfaction rate and ensuring high maintenance standards.

Marketing and Communication

• Marketing Strategies: Developed, proposed, and executed effective marketing plans by leveraging social media campaigns, targeted advertising, and community events. This approach increased brand visibility and attracted new tenants, resulting in sustained revenue growth.
• Creative Design: Utilized media and graphic design skills to create impactful promotional materials, enhancing competitive positioning.
• Virtual Viewings: Introduced innovative POV virtual apartment viewings, increasing rental efficiency and tenant convenience.

Compliance and Safety

• Compliance: Maintained full regulatory compliance, ensuring property safety and adherence to industry best practices. Assisted in achieving and maintaining regulatory compliance and participated in safety and compliance initiatives within the BTR sector.
• Safety Leadership: Led safety initiatives, conducting regular safety drills and inspections, achieving zero incidents and increasing safety awareness among residents.
• Emergency Preparedness: Supervised and improved emergency response plans by conducting regular drills, updating evacuation procedures, and coordinating with local emergency services.

Customer Service and Tenant Satisfaction

• Customer Service: Implemented a responsive customer service system, resolving tenant complaints efficiently. Utilized various tools to reply quickly and accurately to tenant emails and streamline the reporting process. This prioritized urgent issues, standardized responses for common queries, and enabled efficient tracking of complaint resolution.
• Occupancy: Achieved and maintained full occupancy through effective lease renewal strategies and proactive tenant engagement.
• Retention: Ensured high tenant retention through exceptional service delivery and community-building initiatives.

Operational and Financial Management

• Operational Efficiency: Enhanced on-site facilities operations by implementing a data-driven maintenance schedule, significantly improving efficiency. Supported facilities operations by integrating platforms and databases for better decision-making.
• Operational Improvements: Prioritized a preventive maintenance program across 149 units, leading to increased issue resolution rates and substantial savings.
• Protocols Implementation: Improved daily operational protocols, including routine inspections and equipment checks, resulting in smoother on-site operations.
• Budget Management: Negotiated strategic supplier contracts, resulting in cost reduction while maintaining high service quality. Assisted in budget management and cost optimization efforts.
• Data Management: Improved data accuracy using modern systems and cloud platforms, enhancing operational efficiency.

Team Management and Development

• Team Performance: Improved operational performance and tenant satisfaction by implementing team efficiency programs, enhancing team efficiency.
• Training: Developed and conducted comprehensive staff training programs, enhancing skills and performance.

Community Building and Environmental Awareness

• Events Coordination: Organized resident events promoting cultural diversity and community bonds, enhancing tenant satisfaction.
• Environmental Initiatives: Promoted sustainability through community activities and eco-friendly practices.

Problem-Solving and Innovation

• Maintenance: Managed seasonal maintenance surges, reducing response times and increasing tenant satisfaction.
• Conflict Resolution: Mediated tenant disputes, fostering cooperation and maintaining a positive community atmosphere.
• Turnover Management: Streamlined move-ins and move-outs, minimizing vacancies and maintaining high occupancy rates.

Supplier and Contractor Management

• Contractor Relations: Cultivated strong relationships with contractors, maintaining high satisfaction rates and ensuring high maintenance standards.

Marketing and Communication

• Marketing Strategies: Developed, proposed, and executed effective marketing plans by leveraging social media campaigns, targeted advertising, and community events. This increased brand visibility and attracted new tenants, resulting in sustained revenue growth.
• Creative Design: Utilized media and graphic design skills to create impactful promotional materials, enhancing competitive positioning.
• Virtual Viewings: Introduced innovative POV virtual apartment viewings, increasing rental efficiency and tenant convenience.

Security and Safety Enhancement

• Security Policy Communication: Clearly articulated security protocols to boost resident confidence and visitor safety.
• Preventive Maintenance: Enhanced preventive maintenance protocols, ensuring safety and functionality, reducing downtime.
• Surveillance System Operation: Managed and maintained critical surveillance systems, ensuring comprehensive security coverage.
• Crisis Response: Reacted promptly to alarms and emergencies, coordinating with authorities to address escalated issues efficiently.
• Patrolling: Conducted regular patrols to monitor property security and address any potential safety concerns.
• Customer Service: Delivered exemplary customer service, swiftly addressing issues and fostering a welcoming environment.
• Tenant Engagement: Conducted property tours for prospective tenants, offering insightful information and highlighting amenities and security measures.

Optimized Operations and Strategic Execution

• Strategically Prioritized Tasks: Surpassed key performance indicators by effectively prioritizing initiatives and employing a steadfast work ethic.
• Communications: Crafted an extensive variety of written materials, enhancing operational fluidity and staff alignment on procedures and goals.
• Team Building Contributor: Engaged in team-building exercises to forge stronger working relationships and promote a collaborative work environment.
• Conflict Mitigation Expertise: Resolved conflicts through active listening and effective communication, ensuring a harmonious workplace.

Inventory Management

• Comprehensive Tracking: Kept meticulous track of inventory levels for co-living and semi-serviced flats, including linens, cutlery, dishes, and white goods.
• System Development: Developed templates and a system to manage these inventories, ensuring accuracy and availability.
• Linen Deployment: Managed linen deployment, including sending items for cleaning and receiving cleaned items.
• Cleaning: Occasionally performed end-of-tenancy cleanings and top-up cleans.

Regulatory Compliance

• Safety Inspections: Regularly inspected alarm systems and ensured compliance with safety regulations, maintaining a secure living environment for residents.
• Proactive Issue Identification: Identified and flagged significant maintenance issues to property managers for rapid resolution, minimizing impact on tenant satisfaction and safety.

Versatile Operational and Facilities Expertise

• Dynamic Role Adaptation: Adapted across various operational roles, including concierge services, maintenance, security, and event coordination, demonstrating flexibility and commitment to building management.
• Comprehensive Facilities Oversight: Performed a wide range of tasks, including cleaning, maintenance, and concierge duties, ensuring the smooth operation of a 220-apartment tower during the COVID-19 pandemic.
• Pandemic Response: Managed the building and resident needs as the sole on-site team member during the COVID-19 lockdown, implementing rigorous disinfection protocols to ensure safety and cleanliness.

Groundskeeping

• Property Maintenance: Maintained the property's aesthetic and safety by clearing debris, landscaping, and removing snow, ensuring pristine conditions and safe access for residents.
• Preventive Maintenance: Conducted regular landscaping care and preventive maintenance to promote healthy vegetation growth and preserve the property's appeal.

Safety and Compliance

• Adherence to Safety Regulations: Followed strict safety procedures, proactively managing risks and significantly reducing potential hazards.

Resident Experience Enhancement

• Resident Engagement: Contributed to the development and execution of resident events, fostering a vibrant community atmosphere and enhancing tenant satisfaction.

Technology Proficiency

• Operational Efficiency: Utilized computer skills to manage online records, databases, and security systems, ensuring efficient operations and up-to-date information management.

Customer Service and Conflict Resolution

• Exemplary Service: Delivered outstanding customer service, addressing tenant issues with empathy and efficiency.
• Conflict Resolution: Resolved conflicts through effective communication, ensuring a positive living environment for all residents.
• Patrol and Security: Conducted regular patrols to monitor and ensure the security of the property, addressing any potential safety concerns promptly.