Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Andreea Roca

Hadleigh,Essex

Summary

Accomplished professional with extensive expertise in customer service and call centre operations, demonstrating strong administrative and organisational skills. Proficient in talent sourcing techniques, CV screening, and applicant tracking systems, with a keen eye for job market analysis and compliance knowledge. Adept at problem-solving, conflict resolution, and relationship building, ensuring effective communication and resourcefulness in high-pressure environments. Known for persistence and patience with long processes, excelling in multitasking and time-management. Committed to leveraging headhunting proficiency and cultural awareness to enhance team dynamics and drive success.

Overview

11
11
years of professional experience
2021
2021
years of post-secondary education

Work history

Career Break

Maternity Leave
08.2023 - Current

Took a planned break for family reasons and now ready to re-enter the workforce with fresh energy and motivation.

Recruitment Consultant

Pertemps Ltd
Basildon, Essex
03.2022 - 07.2022
  • Role ended due to branch closure.
  • Managed end-to-end recruitment processes, sourcing and placing candidates across various sectors.
  • Built strong client relationships, ensuring successful talent acquisition.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Collaborated closely with other consultants within the agency for meeting larger client demands.
  • Identified potential candidates for client requirements through active sourcing methods.
  • Liaised with third-party vendors for conducting background checks of shortlisted candidates.
  • Managed relationships with hiring managers to understand their recruitment needs and timelines.
  • Supported development of marketing material for promoting agency's services amongst potential clients.
  • Formulated effective job descriptions for various roles across industries.
  • Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.

Recruitment Consultant

C&W Transport Ltd
Basildon, Essex
06.2020 - 03.2022
  • Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
  • Handled high-volume recruitments during peak seasons without compromising on quality of hire.
  • Formulated effective job descriptions for various roles across industries.
  • Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
  • Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
  • Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.

Sales Assistant

Iceland Foods
Basildon, Essex
02.2019 - 06.2020
  • Assisted customers with purchases and provided product recommendations.
  • Processed transactions accurately and handled cash register operations.
  • Restocked shelves and maintained store cleanliness.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Handled high-pressure situations calmly, keeping store operations seamless during peak hours.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Built strong relationships with regular customers for repeat business.
  • Assisted customers in locating specific items to boost satisfaction.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Recruiter

C&W Transport Ltd
Basildon, Essex
02.2016 - 02.2019
  • Managed high-volume recruitment processes, ensuring efficient hiring.
  • Screened and interviewed candidates, verifying suitability for roles.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Handled high-volume recruitments during peak seasons without compromising on quality of hire.
  • Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
  • Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
  • Conducted pre-interview screening calls to assess candidate suitability and interest.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Met tight deadlines under pressure to expedite recruitment process.

Cashier

Western Union & MoneyGram
Turin
07.2014 - 01.2016
  • Handled high-volume cash and credit transactions efficiently.
  • Provided financial services, including money transfers and bill payments.
  • Ensured accuracy in transaction processing and customer service.

Education

L5 HND - Public Services

David Game College
London
01.2021 - 01.2023

NCFE Level 3 Diploma - Business Administration

Integer Training Ltd
London
01.2018 - 08.2018

Level 2 Award - Working as a Door Supervisor

Hurak Education Ltd
London
/2018 - 01.2018

Certificate in C Programming - C Programming

Mind Luster
/2024 - /2024

Skills

  • Customer Service
  • Call Centre Operations
  • Administrative skills
  • Organisational skills
  • Talent sourcing techniques
  • Problem-solving
  • Multitasking
  • Resourcefulness
  • Communication
  • Relationship building
  • Order processing
  • Persistence
  • Data entry
  • Job market analysis
  • Compliance knowledge
  • Conflict resolution
  • CV screening
  • Applicant tracking systems
  • Patience with long processes
  • Headhunting proficiency
  • Team player
  • CRM
  • Cultural awareness
  • Time-management
  • Live Chat

Accomplishments

  • Voted Colleague of the Month for being supportive , reliable , and great to work with.
  • Recognised for maintaining a calm and professional attitude during busy or challenging situations.

Timeline

Career Break

Maternity Leave
08.2023 - Current

Recruitment Consultant

Pertemps Ltd
03.2022 - 07.2022

L5 HND - Public Services

David Game College
01.2021 - 01.2023

Recruitment Consultant

C&W Transport Ltd
06.2020 - 03.2022

Sales Assistant

Iceland Foods
02.2019 - 06.2020

NCFE Level 3 Diploma - Business Administration

Integer Training Ltd
01.2018 - 08.2018

Recruiter

C&W Transport Ltd
02.2016 - 02.2019

Cashier

Western Union & MoneyGram
07.2014 - 01.2016

Level 2 Award - Working as a Door Supervisor

Hurak Education Ltd
/2018 - 01.2018

Certificate in C Programming - C Programming

Mind Luster
/2024 - /2024
Andreea Roca