Andreea Mihai
watford,United Kingdom
Summary
Friendly and reliable customer service professional with experience in corporate, hospitality, and retail settings. Skilled at solving problems, supporting customers, and building strong relationships. Seeking a Monday to Friday office-based role to continue helping people and contributing to business success.
Overview
5
5
years of professional experience
Work history
Agency Barista
Appetite for Work
King Langley and Hartfield
2025.05 - Current
- Delivered professional service within office and corporate environments, supporting day-to-day operations
- Executed tasks independently with minimal oversight
- Kept the workplace organised and clean
Barista / Supervisor / Assistant Manager
The Tea Pavilion by Coffee in the Park, Watford
Watford, Hertfordshire
2022.03 - 2025.04
- Assisted numerous customers at the service counter each day
- Addressed customer inquiries and managed complaints promptly
- Trained and supervised staff
- Processed payments and managed stock levels to maintain service efficiency
- Established strong relationships with regular customers to foster loyalty
- Delegated tasks to team members, efficiently improving overall productivity.
- Managed daily operations to ensure thesmooth running of the shop floor.
- Handled stock control duties diligently, preventing overstocking or shortages.
- Assisted in the recruitment process to build an effective workforce.
Events Team Member / Waitress
Puttshack
Watford, Hertfordshire
2021.01 - 2022.03
- Improved customer satisfaction by providing attentive and professional service.
- Managed high-volume orders to ensure thetimely delivery of meals.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Provided recommendations on drink pairings for optimal taste profiles.
- Provided front-line service at various events, ensuring guest satisfaction and smooth operations.
- Assisted in setting up and closing events, coordinating logistics for seamless execution.
- Resolved queries and supported guests
- Worked well in fast-paced teams
Education
BA (Hons) Digital Marketing -
Ravensbourne University London
London, England 2024.02 -
NVQ Level 2 & 3 - Beauty therapy and nail Technology
Westfield Academy
Watford, Hertfordshire 2018.09 - 2020.07
Skills
- Customer service
- Enquiry handling
- Customer relationship management
- Record-keeping
- Quick to learn new systems
- Problem-solving and organisation
- Interpersonal communication
- Time management
- Attention to detail
- Basic computer literacy
- Teamwork and collaboration
Timeline
Agency Barista
Appetite for Work
2025.05 - Current
BA (Hons) Digital Marketing -
Ravensbourne University London
2024.02 -
Barista / Supervisor / Assistant Manager
The Tea Pavilion by Coffee in the Park, Watford
2022.03 - 2025.04
Events Team Member / Waitress
Puttshack
2021.01 - 2022.03
NVQ Level 2 & 3 - Beauty therapy and nail Technology
Westfield Academy
2018.09 - 2020.07