Andreea Lake
Birmingham
Summary
Professional with proven ability to excel in fast-paced environments, delivering exceptional customer service while maintaining meticulous attention to detail. Demonstrates strong organizational skills, ensuring timely completion of tasks aligned with priorities. Proficient in Accounting software such as Sage, Xero and QuickBooks, quickly adapting to new technologies and workflows. Committed team player focused on achieving collective goals and targets.
Overview
24
24
years of professional experience
2010
2010
years of post-secondary education
Work history
Finance Assistant
The Perinatal Institute
Birmingham
2024.04 - 2026.02
- Managed administration and financial records for Non-Profit Organisation supporting NHS software initiatives.
- Handled enquiries to ensure prompt responses and support.
- Prepared tender documentation and quotes to facilitate project bids.
- Issued invoices and pursued payments to maintain cash flow.
- Maintained comprehensive financial records across multiple systems.
- Prepared VAT and CIS/PAYE returns for compliance.
Office Administrator / Bookkeeper
Lake Contracts Ltd
Birmingham
2019.07 - 2024.04
- Managed administration and financial records for interior fit-out contractor.
- Prepared tender documentation and sent out quotes to potential clients.
- Handled enquiries to ensure prompt responses and customer satisfaction.
- Invoiced clients and chased payments to maintain cash flow.
- Maintained accurate financial records across multiple systems.
- Compiled VAT and CIS/PAYE returns for regulatory compliance.
Showroom Host - Weekends Only
LSH Auto Ltd
Birmingham
2017.05 - 2019.06
- Ensured smooth operation of front of house, delivering excellent customer experiences.
- Greeted customers warmly upon arrival to foster a welcoming atmosphere.
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Directed telephone calls efficiently to appropriate departments for prompt assistance.
- Conducted administrative tasks to support sales team operations effectively.
- Maintained cleanliness and organisation of showroom, ensuring a pleasant environment.
- Restocked refreshments to create a hospitable setting for visitors.
Office Administrator
HNS Signs Ltd
Birmingham
2016.05 - 2017.03
- Streamlined administration for award-winning sign writing firm, ensuring seamless operations.
- Handled telephone enquiries to efficiently address client needs and resolve issues.
- Prepared and dispatched quotations, managing follow-up correspondence and queries.
- Provided timely updates to customers regarding order status and progress.
- Conducted bookkeeping to maintain accurate financial records and reports.
- Updated filing systems to enhance document management and retrieval efficiency.
- Assisted with general administrative tasks to improve overall operational efficiency.
Senior Cashier, Senior Gaming Supervisor
G Casino Birmingham
Birmingham
2007.06 - 2016.05
- Executed diverse financial transactions in casino while managing necessary paperwork.
- Greeted clients and addressed customer queries with promptness and professionalism.
- Ensured accurate accounting of funds, achieving balanced totals at shift end.
- Supervised and coordinated activities of staff within gaming areas.
- Monitored game operations to enforce adherence to house rules.
- Observed operations by circulating among tables to maintain oversight.
- Guaranteed coverage of stations and games for each shift.
- Contributed to operations at Ricoh Arena and Birmingham City Centre.
Senior Cashier, Senior Gaming Supervisor
Genting Casino China Town Birmingham
Birmingham
2004.04 - 2007.06
- Executed diverse financial transactions within casino, managing all associated paperwork.
- Welcomed clients and addressed customer queries promptly and courteously.
- Ensured accurate accounting of funds, balancing totals at shift end.
- Supervised and coordinated activities of workers across gaming areas.
- Monitored operations at tables to ensure compliance with house rules.
- Circulated among tables to observe game activities and maintain operational integrity.
- Guaranteed coverage of stations and games for each shift.
Unit Manager
R.A.L. Limited
Birmingham
2002.05 - 2004.03
- Managed all operational aspects of amusement arcade, ensuring adequate staffing and maintenance.
- Handled customer queries and complaints to enhance service quality.
- Maintained accurate financial records to support budgeting efforts.
- Trained new employees on standard operating procedures, significantly reducing learning curves.
- Supervised daily staff activities to ensure adherence to policies and protocols.
- Fostered positive work environment, boosting employee morale and job satisfaction.
- Conducted performance evaluations with constructive feedback, leading to measurable improvements.
Education
NVQ Level 3 - Accountancy (AAT)
Metropolitan College Birmingham
BirminghamBA - Accounting qualification comparable with the British Bachelor Degree standard
Economic Studies Academy
Bucharest, RomaniaGCSE - qualification comparable to the overall GCE Advance/Scottish Higher Standard
B.P. Hasdeu College
Buzau, RomaniaSkills
- Bookkeeping proficiency
- Statement verification
- Customer orientation
- VAT understanding
- Proficient in ms excel
- Knowledge of regulatory standards
- Knowledge of accounting software
- Tax compliance familiarity
- Cash flow management
- Payroll administration
Languages
English
Fluent
Romanian
Native
Italian
Beginner
References
Available on request
Affiliations
- I enjoy spending time with my family and my 2 dogs. We follow Rugby Union and Rugby League
References
References available upon request.
Timeline
Finance Assistant
The Perinatal Institute
2024.04 - 2026.02
Office Administrator / Bookkeeper
Lake Contracts Ltd
2019.07 - 2024.04
Showroom Host - Weekends Only
LSH Auto Ltd
2017.05 - 2019.06
Office Administrator
HNS Signs Ltd
2016.05 - 2017.03
Senior Cashier, Senior Gaming Supervisor
G Casino Birmingham
2007.06 - 2016.05
Senior Cashier, Senior Gaming Supervisor
Genting Casino China Town Birmingham
2004.04 - 2007.06
Unit Manager
R.A.L. Limited
2002.05 - 2004.03
BA - Accounting qualification comparable with the British Bachelor Degree standard
Economic Studies Academy
GCSE - qualification comparable to the overall GCE Advance/Scottish Higher Standard
B.P. Hasdeu College
NVQ Level 3 - Accountancy (AAT)
Metropolitan College Birmingham