Andreea Alexandra Sortan
Summary
Aspiring HR professional with a First-Class Honours in Business and Human Resources Management. Brings strength in policy compliance, handling sensitive information with discretion, and delivering accurate support across diverse teams. Known for working independently, maintaining strict attention to detail, and communicating confidently at all levels. Committed to contributing to people-centred environments where collaboration and service excellence come first.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Settlement Support Adviser
Reed in Partnership - AIRE Contract
London, UK
01.2025 - 08.2025
- Deliver a 98% average completion rate for initial appointment documentation, consistently exceeding monthly compliance goals by 3% and ensuring efficient case handling.
- Effectively manages a high-volume caseload of 110+ clients monthly, consistently meeting strict deadlines through structured planning and tracking, with 100% compliance.
- Provide telephone-based information, advice and guidance to asylum seekers following successful asylum decisions, supporting their positive move-on by helping them access housing, welfare benefits, employment opportunities, and local support services.
- Collaborates with AIRE Outreach and Safeguarding teams to escalate high-risk cases, ensuring all actions are handled in line with GDPR and company safeguarding protocols.
- Build and maintain relationships with professionals across local authorities, housing teams, and third-sector organisations, confidently engaging with stakeholders to secure tailored support for clients and expand access to community resources.
- Coach and mentor team members to enhance service delivery by sharing best practices in workload management and prioritisation, receiving recognition for taking initiative and working confidently across diverse teams and stakeholders.
- Generate and deliver daily performance reports to the Settlement Support Manager (SSM), tracking appointment completions and recommending actionable steps to improve outcomes.
- Contribute to service improvement by reviewing internal protocols, recommending updates, and supporting implementation to enhance operational efficiency and client outcomes.
- Apply and maintain up-to-date working knowledge of UK immigration law and asylum procedures to ensure legal compliance and accurate case handling.
Learning & Development Administrator
Reed in Partnership
London
04.2024 - 01.2025
- Company Overview: London, UK
- Coordinated the onboarding process for 25-40 new starters monthly, including organisation and management of induction activities & e-learning in the Learner Management System (LMS).
- Monitored and supported 13 apprentices monthly, proactively reporting progress and flagging issues to the Associate Director of L&D.
- Oversee attendance tracking for new starters, ensuring accurate records and timely resolution of any attendance-related concerns.
- Created and delivered monthly reports on training completion rates, reporting findings to the Associate Director of L&D and followed up on non-compliance issues.
- Maintained and updated multiple databases and trackers daily, processing reports on co-members changes with a high degree of accuracy, ensuring confidential handling of employee information.
- Provided comprehensive support to new starters by managing the L&D inbox, resolving account and induction-related queries, and offering clear guidance and best-practice advice across the business.
- Ensured accuracy and completeness of onboarding records by proactively collecting missing information from line managers and updating internal systems within required timeframes.
- Streamlined internal workflows by redesigning spreadsheets, resulting in faster data handling and improved accuracy.
- London, UK
Customer Service Advisor
The Contact Company
London
11.2021 - 04.2022
- Company Overview: London, UK
- Explained charges, fees, terms of sales and service agreements to over 90 customers daily.
- Maintained an average interaction time below 6 minutes/interaction through effective listening and problem-solving skills, resulting in a 10% increase in Front Contact Resolutions.
- Achieved a consistently high positive customer feedback and support rate, with a 76% satisfaction rate.
- Maintained precise records of all transactions undertaken during the shift, ensuring timely and accurate data submission to the relevant department.
- Utilised strong organisational skills to prioritise tasks effectively, resulting in the timely resolution of customer issues and improved team efficiency.
- London, UK
Customer Service Executive
Ismash
London
12.2020 - 11.2021
- Company Overview: London, UK
- Maintained a knowledge base of the product offerings and improved customer retention rate by 7% by proactively recommending products to customers.
- Managed 60-70 emails, social media and live chat channels, review platforms and 10-12 calls daily.
- Handled 10+ customer complaints daily with a 94% satisfaction rate.
- London, UK
Education
Bachelor of Science - First (1st) Class Honours - Business and Human Resources Management
Anglia Ruskin University
London, UK 01.2021 - 09.2023
Introduction to Data Analysis -
Apprentify
London, United Kingdom 01.2023 - 03.2023
Skills
- Technical skills:
- CRM Systems: Zendesk, Freshdesk
- LMS: My Learning Hub (LMS365)
- Microsoft Office Suite: Excel, Word - Stakeholder communication and cross-level
collaboration - Workflow prioritisation and time management
- Attention to details and data accuracy
- Strong written and verbal communication
- Compliance tracking and reporting
- Autonomous working & accountability
- Handling sensitive information with discretion
Websites
Timeline
Settlement Support Adviser
Reed in Partnership - AIRE Contract
01.2025 - 08.2025
Learning & Development Administrator
Reed in Partnership
04.2024 - 01.2025
Introduction to Data Analysis -
Apprentify
01.2023 - 03.2023
Customer Service Advisor
The Contact Company
11.2021 - 04.2022
Bachelor of Science - First (1st) Class Honours - Business and Human Resources Management
Anglia Ruskin University
01.2021 - 09.2023
Customer Service Executive
Ismash
12.2020 - 11.2021
Similar Profiles
MOHAMMED JALLOWMOHAMMED JALLOW
Employment & Self Employment Advisor at Reed in PartnershipEmployment & Self Employment Advisor at Reed in Partnership
Ben DawsonBen Dawson
Employment Adviser at Reed in PartnershipEmployment Adviser at Reed in Partnership
Andreea Alexandra SortanAndreea Alexandra Sortan
Settlement Support Adviser at Reed in PartnershipSettlement Support Adviser at Reed in Partnership
Ravikumar HRavikumar H
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
Wendy VasquezWendy Vasquez
Client Support and Outreach and Settlement Ass. at Centre For Spanish Speaking PeoplesClient Support and Outreach and Settlement Ass. at Centre For Spanish Speaking Peoples