Summary
Overview
Work History
Education
Skills
Passports
Software
Certification
Timeline
Generic
Andrea Goncalves

Andrea Goncalves

Senior Operations & Process Specialist
Dubai

Summary

Operations and Supply Chain Specialist with 4+ years of experience driving efficiency and excellence across operations, buying, and merchandising functions. Skilled in optimizing end-to-end processes, managing supplier relationships, and leading cross-functional teams to deliver impactful business results. Adept at data-driven decision-making, inventory management, and strategic planning to streamline workflows and boost productivity. Proven track record of fostering collaboration, resolving complex challenges, and executing innovative initiatives that align with business goals. Committed to continuous improvement and contributing to team success in dynamic, fast-paced environments.

Overview

8
8
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Operations Coordinator

Zalando SE
Berlin
06.2023 - 05.2024
  • Managed daily operations of Premium fashion team, facilitating effective communication and cross-collaboration to achieve department goals.
  • Led workshops with key brands, driving process improvement initiatives, increasing operational efficiency by 70% and reducing lead time by 40%.
  • Trained and on-boarded new hires, facilitating integration leading to high level of performance and productivity.
  • Streamlined operations by implementing efficient processes and procedures.
  • Led KPI related team meetings, ensuring department targets were met.
  • Handled problematic suppliers and issues to assist lower-level employees while maintaining excellent standards and positive stakeholder relationships
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Category Operations Specialist

Zalando SE
Berlin
07.2021 - 06.2023
  • Executed daily operations with strategic precision, ensuring seamless, efficient workflows across functions.
  • Managed the full order lifecycle, from order creation to delivery, including coordination of samples, sustainability requirements, and resolution of issues related to article data, sizing, defects, pricing, invoicing, and returns.
  • Collaborated closely with buying, merchandising, marketing, and logistics teams to identify and implement process improvements.
  • Owned key process performance as process captain, proactively identifying gaps and driving corrective actions to uphold high standards and achieve team KPIs.
  • Conducted in-depth data analysis and led quarterly performance reviews, resulting in a 40% improvement in team output.
  • Developed and implemented standard operating procedures (SOPs), streamlining processes and increasing operational efficiency by 75%.
  • Managed brand portfolios including Lacoste, New Balance, Converse, Coach, Jack & Jones, Karl Lagerfeld, Liu Jo, Guess, and Hugo Boss

Project Expeditor

Saipem
Madeira
10.2019 - 07.2021
  • Ensured seamless project execution by securing timely approvals and the accurate provision of all documents specified in purchase contracts.
  • Proactively tracked supply status, balancing quality and timeliness in goods delivery, and mitigating potential issues by 20%.
  • Demonstrated strong cost-awareness by validating the suitability of goods, effectively preventing delays, additional costs, and project disruptions.
  • Managed early or postponed delivery requests in alignment with project timelines, while streamlining communication with stakeholders to enhance collaboration and execution.

Data Analyst - Intern

Stop the Traffik
London, England
06.2018 - 11.2018
  • Led a data collection initiative on human trafficking in South Africa, using a multi-source approach to build a comprehensive and diverse dataset.
  • Applied analytical methods to identify trafficking hotspots, key transit routes, and high-risk locations, supporting the development of targeted intervention strategies.
  • Provided detailed insights into trafficking patterns and perpetrator tactics, contributing to a deeper understanding of trafficking dynamics.
  • Findings were used by the organization to drive public awareness campaigns, inform stakeholders, and support advocacy efforts against human trafficking.

Sales Promotor

Toast Media & Marketing 2 the Max
Johannesburg
03.2016 - 09.2018
  • Promoted health and lifestyle products such as Suganon and Bioplus at sponsored events, driving customer engagement and brand visibility.
  • Provided tailored product recommendations, ensuring alignment with customer needs and increasing conversion rates.
  • Led high-impact sales promotions, consistently exceeding targets through strong communication and a customer-focused approach.

Education

Bachelor of Science - International Relations & Political Sciences

Monash University
Johannesburg, South Africa
04.2019

Skills

Process Optimisation & Efficiency

Leadership & People Development

Data-Driven Decision Making

Problem-Solving & Stakeholder Collaboration

Project Management

Operations Management & Process Optimisation

Onboarding & Training

Data Analysis & Strategic Thinking

Teamwork & Cross-Functional Collaboration

Adaptability & Flexibility

Interpersonal & Communication Skills

Passports

  • Portuguese
  • South African

Software

Google Suite

Microsoft Office

Jira

SAP

Microstrategy

Canva

Certification

Operational Excellence Foundations

Timeline

Project Management Foundations: Procurement

06-2025

Operational Excellence Foundations

01-2025

Operations Coordinator

Zalando SE
06.2023 - 05.2024

Category Operations Specialist

Zalando SE
07.2021 - 06.2023

Project Expeditor

Saipem
10.2019 - 07.2021

Data Analyst - Intern

Stop the Traffik
06.2018 - 11.2018

Sales Promotor

Toast Media & Marketing 2 the Max
03.2016 - 09.2018

Bachelor of Science - International Relations & Political Sciences

Monash University

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Andrea GoncalvesSenior Operations & Process Specialist