Andrea Torsten Proto
London
Summary
A highly versatile professional recognised for strong entrepreneurial thinking, including the ability to spot gaps, optimise processes and apply a growth mindset to enhance organisational performance. Demonstrates effective leadership through workflow design, team performance coaching and a people-first approach that recognises employees as the most valuable organisational resource.
Has a strong commitment to safety, operational standards and regulatory compliance.
An effective communicator with strengths in active listening, conflict resolution, and translating complex ideas into clear, actionable insights. Additional expertise includes expertise in IT, including advanced proficiency in Microsoft Excel, Word.
Experienced in event planning and sustainability, with a strong track record in contract negotiation, sales strategy and identifying operational inefficiencies to drive continuous improvement and business growth.
Overview
7
7
years of professional experience
Work history
Assistant restaurant manager
OXFORD AND CAMBRIDGE CLUB
London
2025.09 - Current
- ● Lead and motivate front-of-house team to deliver consistently high standards of
service within prestigious private members’ environment.
● Take operational responsibility for daily restaurant service, ensuring seamless
coordination between floor staff, kitchen, and events teams.
● Oversee staff scheduling, performance management, and on-the-job training to build
disciplined, service-driven team culture.
● Drive operational efficiency through effective labour planning, cost control, and stock
management.
● Monitor and analyse service performance, implementing process improvements to
enhance guest experience and productivity.
● Maintain strict compliance with health & safety, food hygiene, and licensing
regulations.
● Manage high-profile private events and formal dining functions, ensuring precise
execution and operational excellence.
● Handle escalated member concerns with authority and professionalism, protecting
the Club’s reputation and standards.
Meeting and Events Coordinator
CITADINES HOLBORN COVENT-GARDEN
2024.05 - 2025.09
- Set up and implemented new PMS system, 'iVvy', specific to meetings and events, received training from their dedicated support team, and organised in-house training for rest of front office members.
- Negotiated contracts with vendors, securing quality services at competitive prices to maximise event success.
- Designed compelling marketing materials, in collaboration with marketing team, to boost event attendance and visibility.
- Analysed post-event feedback, identifying areas for improvement, to elevate future event quality and satisfaction.
- Tailored catering arrangements, created new seasonal menus to meet diverse dietary requirements, enhancing guest satisfaction and inclusivity.
- Consulted with clients to determine event requirements and assess package options.
- Attended industry events to gain valuable insight and expand vendor network.
- Managed onsite team operations, sourced materials, and handled problems and feedback from clients, promoting positive brand image.
- Liaised with clients to ascertain their precise event requirements, delivering bespoke solutions tailored to their needs.
- Cultivated strong relationships with suppliers, securing preferential rates.
- Acted as primary point of contact for all event-related enquiries, providing exceptional customer service and support.
- Handled administrative requirements for events to manage contracts, payments and records.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Implemented more efficient processes and reduced wasted resources.
- Assisted operations team hands-on throughout all refurbishment projects.
Assistant front office manager
CITADINES BARBICAN LONDON
2022.12 - 2024.05
- Ensure daily tasks are carried out following protocol and on schedule
- Balance checks
- Complaint handling
- Room allocation
- Special and new arrival check daily
- Internal communication between departments
- Check and balance hotel room availability
- Assist, supervise and train front desk staff according to company policies
- Phone and email handling, ensuring high standards throughout
- Stationary quarterly month stock-count and placing order when required
- Breakfast stock and quality control ensuring products health life rotation
- Enrolling and guiding guest through membership program
- Planning and making monthly staff rota until approved by FOM
- Revising and check of end of day reports daily
- Making sure guest requirements are honored
- Planning of quarterly reception meeting along with FOM
Freelance Subcontractor
Andrea Proto LTD
2022.01 - 2022.12
- Company Overview: Freelance Subcontractor - Restoring and refurbishing of cottages dated back to 1800
- Set up work and building plan mindful of respecting and not overshadowing original form
- Stripping down al exterior materials
- Start re-build depending on type of cottage and work with different providers at hand to minimize cost / expenses whilst maintaining good quality throughout
- Freelance Subcontractor - Restoring and refurbishing of cottages dated back to 1800
Freelance Subcontractor
CORBYN CONSTRUCTION LIMITED
2021.04 - 2022.01
- Company Overview: Freelance Subcontractor - Team supervisor, Striker
- Organize morning briefings and making sure of schedule of work day with superiors
- Delegate schedule with team and ensure all work was carried out safely and effectively
- Making sure everything is up to standards and according to health and safety regulations
- Following deadlines and ensuring no delays
- Inspecting and daily and weekly safety checklists
- Freelance Subcontractor - Team supervisor, Striker
Freelance Subcontractor
CJ O'SHEA AND COMPANY LTD.
2019.03 - 2021.03
- Company Overview: Freelance Subcontractor - Block supervisor, windshield installer, crane driver
- Organizing weekly schedule with superiors and delegating work further
- Regular checks to ensure work was done following procedures and according to Health and Safety regulations
- Building and installing of Windshield panels, making sure to lift or drop them manually with hydraulic system or with assistance of tower crane when needed
- Disassembling of Windshield panels once work was terminated and ensuring they were safe and ready to be loaded on transports
- Following deadlines and ensuring no delays
- Driving mobile crane when it was asked and doing weekly check on it to ensure correct functioning
- Inspecting and signing off daily and weekly safety checklist
- Freelance Subcontractor - Block supervisor, windshield installer, crane driver
Education
Economics degree - Organisational Behaviour And Structure
University of Granada
GranadaHigh school and Baccalaureate - Economics
Instituto IES Salduba
San Pedro De AlcantaraSkills
- IT proficient in Microsoft package: Excel, Word and Photoshop
- Leadership qualities
- Guest relations
- Client database administration
- Sales and marketing strategy
- Contract negotiation skills
- Event sustainability
- CPCS Card holder
- Wine training course (food pairing)
- Cellar training
- Working at heights course
- Barista trained
- First aid training
- Food and beverage handling
- IOSH compliant
- Full Driving License (EU)
Languages
Spanish, English
Native language
English
Fluent
Spanish
Fluent
German
Native
Italian
Native
French
Elementary
Portuguese
Elementary
References
Available on request.
Timeline
Assistant restaurant manager
OXFORD AND CAMBRIDGE CLUB
2025.09 - Current
Meeting and Events Coordinator
CITADINES HOLBORN COVENT-GARDEN
2024.05 - 2025.09
Assistant front office manager
CITADINES BARBICAN LONDON
2022.12 - 2024.05
Freelance Subcontractor
Andrea Proto LTD
2022.01 - 2022.12
Freelance Subcontractor
CORBYN CONSTRUCTION LIMITED
2021.04 - 2022.01
Freelance Subcontractor
CJ O'SHEA AND COMPANY LTD.
2019.03 - 2021.03
Economics degree - Organisational Behaviour And Structure
University of Granada
High school and Baccalaureate - Economics
Instituto IES Salduba