Andrea Jane Lucas
Restaurant Waitress
Cockermouth,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and time management, adept at working under pressure in fast-paced environments. Demonstrates excellent communication skills and a thorough attention to detail, ensuring high standards of hygiene, health, and safety are maintained. Proficient in cash handling and key holder responsibilities, with the ability to prioritise tasks efficiently both independently and as part of a team. Computer literate with expertise in Office Packages, committed to delivering exceptional customer-focused service.
Overview
21
21
years of professional experience
Work history
Restaurant waitress
Overwater Hotel Limited
Wigton, Cumbria
04.2017 - Current
- Ensured accurate cash transactions, safeguarding financial integrity of establishment.
- Managed table settings to optimise restaurant presentation and ambience.
- Coordinated with waitstaff during peak hours to facilitate seamless service delivery.
- Strictly adhered to health and safety regulations, promoting a secure dining environment.
- Coordinated large parties smoothly delivering satisfactory group dining experiences.
- Adhered to health and safety regulations strictly, promoting a safe dining environment.
Housekeeping cleaner
Marna Houlsby, Southwaite Green
Cockermouth, Cumbria
03.2014 - Current
- Minimised health risks in residences with efficient removal of waste materials on a regular basis.
- Improved efficiency with careful planning and execution of daily housekeeping duties.
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Reduced clutter in client households by implementing effective organisation solutions.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Utilised environmentally friendly cleaning products to ensure sustainable practices whilst maintaining high cleanliness standards.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
Play worker
Cockermouth After School Scheme
Cockermouth, Cumbria
03.2008 - 09.2015
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
- Conducted informal assessment methods to track growth and development in key areas.
- Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Organised daily activities schedule to provide structured routine for children.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Dealt with injuries and emergencies promptly and efficiently.
- Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
- Created and maintained safe, creative and stimulating environment for children's play.
- Set up play areas, materials and equipment to enhance activities and encourage physical health.
- Designed range of fun and engaging activities including group games, excursions and arts and crafts, specifically tailored to needs and interests of children.
School Mid-day Supervisor
Fairfield School
Cockermouth, Cumbria
11.2004 - 01.2012
- Ensured child safety by monitoring playground activities.
- Managed behavioural issues for a peaceful and enjoyable lunchtime experience.
- Inspected school premises for potential hazards to minimise risk.
- Promoted inclusivity with active involvement in children's games and activities.
- Provided comfort and reassurance to distressed children, promoting emotional well-being.
Education
Higher National Diploma - Diet Nutrition Adviser
Centre of Excellence
Cockermouth, Cumbria 07.2014 - 04.2015
NVQ Level 2 - Safeguarding Children
Cumbria County Council
11.2013 -
Pediatric First
Steve Wilson First Associates
Cockermouth, Cumbria 05.2012 - 05.2012
Food Hygiene
RSPH Fundamentals of Food Hygiene
Cockermouth, Cumbria 11.2013 - 11.2013
level 2 - Food Hygiene in the workplace
Sure Start
Cockermouth, Cumbria 05.2008 - 05.2008
level 2 - Safeguarding Basic Awareness
Sure Start
Cockermouth, Cumbria 06.2009 - 06.2009
Food Safety in Catering Level 2
Chartered Institute of Environmental Health
Workington, Cumbria 05.2011 - 05.2011
Team working in Cyberspace Level 2
JBM Education and Training
Cockermouth, Cumbria 05.2001 - 05.2001
CD Centre Friendly Computer Course part 1/2
All Saints School NOCN
Cockermouth, Cumbria 09.2005 - 09.2006
OCR Diploma in Information Technology
All Saints School NOCN
Cockermouth, Cumbria 05.2001 - 05.2002
Helping In Schools-Level 1
All Saints School NOCN
01.1999 - 05.1999
Part 1 - Pass
RSA Text Processing 2
01.1998 - 01.1998
Part 2 - Distinction
RSA Word Processing 1
Cockermouth, Cumbria 01.1988 - 01.1988
City and Guilds - Practical Cooking
City and Guilds Practical Cooking 706/1
Workington, Cumbria 05.1987 - 06.1987
Maths
Proficiency in Maths
Workington, Cumbria 04.2001 - 05.1987
Diploma of Higher Education - Hotel Catering and Institutional Operations
OND
Workington, CumbriaSecretarial Course Elementary I
NCFE
Cockermouth, Cumbria 09.1984 - 05.1985
GCSEs - Maths, English, Biology, Geography, French, Home Economics
5 GCSE's at Grade C and above
Cockermouth, Cumbria 05.1986 - 05.1986
Skills
Precision in tasks
Outstanding customer service
Effective time management
Health and safety knowledge
Stress management skills
Teamwork capabilities
Workload organization
Cash handling expertise
Clear communication skills
Key holder functions
Customer-oriented mindset
Microsoft Office expertise
Affiliations
- Action for Children representative at Cockermouth Methodist Church.
- Walking, I have just completed all 214 Wainwrights.
- Keen to learn and develop new skills.
Accomplishments
British Gas Caterbility Kitchen Planning Competion.
Timeline
Restaurant waitress
Overwater Hotel Limited
04.2017 - Current
Higher National Diploma - Diet Nutrition Adviser
Centre of Excellence
07.2014 - 04.2015
Housekeeping cleaner
Marna Houlsby, Southwaite Green
03.2014 - Current
NVQ Level 2 - Safeguarding Children
Cumbria County Council
11.2013 -
Food Hygiene
RSPH Fundamentals of Food Hygiene
11.2013 - 11.2013
Pediatric First
Steve Wilson First Associates
05.2012 - 05.2012
Food Safety in Catering Level 2
Chartered Institute of Environmental Health
05.2011 - 05.2011
level 2 - Safeguarding Basic Awareness
Sure Start
06.2009 - 06.2009
level 2 - Food Hygiene in the workplace
Sure Start
05.2008 - 05.2008
Play worker
Cockermouth After School Scheme
03.2008 - 09.2015
CD Centre Friendly Computer Course part 1/2
All Saints School NOCN
09.2005 - 09.2006
School Mid-day Supervisor
Fairfield School
11.2004 - 01.2012
Team working in Cyberspace Level 2
JBM Education and Training
05.2001 - 05.2001
OCR Diploma in Information Technology
All Saints School NOCN
05.2001 - 05.2002
Maths
Proficiency in Maths
04.2001 - 05.1987
Helping In Schools-Level 1
All Saints School NOCN
01.1999 - 05.1999
Part 1 - Pass
RSA Text Processing 2
01.1998 - 01.1998
Part 2 - Distinction
RSA Word Processing 1
01.1988 - 01.1988
City and Guilds - Practical Cooking
City and Guilds Practical Cooking 706/1
05.1987 - 06.1987
GCSEs - Maths, English, Biology, Geography, French, Home Economics
5 GCSE's at Grade C and above
05.1986 - 05.1986
Secretarial Course Elementary I
NCFE
09.1984 - 05.1985
Diploma of Higher Education - Hotel Catering and Institutional Operations
OND
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